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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Fringed Burlap Tree Skirt- 72 in. 4.3 5 20 20
Fringed Burlap Tree Skirt I ordered the 72" tree skirt in chocolate in November so that we would have it when we decorated our tree. After receiving a third skirt yesterday, I finally gave up and requested a credit. The idea is great, love the burlap, but the workmanship is poor. Don't know why it is pieced horizontally instead of vertically & each time in the front of the skirt where it is visible.The skirt I received yesterday even had section of the fringe trim that was not stitched to the burlap. It was to be inspected prior to shipping, because of the problems with the other 2 skirts, however I question their quality control if it was. I wanted this in the worst way, but for the price they were asking I expected a quality product. Hopefully future experiences will be positive. Customer service reps were very helpful, but in the end I was out of time to wait for another skirt. December 13, 2012
Nice but oddly constructed This is pretty and from where most people will see it, very nicely done. The 72" skirt needed to be pieced because the fabric evidently didn't come that wide, which is fine. But they pieced it on two sides with a tiny little strip, which looks very strange. Since it has an opening halfway down the middle, it'd make more sense to me to seam it down the center. Maybe that'd look worse, I don't know. Anyway, it looks fine under my tree and hides the immense amount of hardware needed to keep a 15-foot tree stabilized. Doubt anyone will notice what we did. Color was just as it looked in the catalog and the fabrics seem to be of good quality. December 5, 2012
Perfect in its Simplicity After reading other reviews, I almost didn't order this skirt. I'm so glad I did, though. My skirt is not pieced together. It was cut from fabric wide enough to accommodate it. It is also nicely lined and well constructed, not flimsy at all. (And I am picky.) I love the monogramming option. It really completes my tree without competing against all the colorful decorations above it. I love it! December 11, 2013
nice tree skirt very nice tree skirt. well made. would recommend to anyone looking for something with texture and rustic look. December 9, 2013
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