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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 236 reviewers.
Rated 4 out of 5 by Very pretty curtains Really look nice, with great drape, butttt they shed like crazy. I would suggest shaking them outside before you try to hang them. They look wonderful. The price was great for really tall windows. August 29, 2014
Rated 5 out of 5 by Great Product These drapes are a good quality. Despite prior reviews, they came with only a slight burlap smell which quickly dissipated and hung well. I bought the 96 inch drapes which were a good fit hanging just below the molding in our 8 foot high room. April 23, 2014
Rated 5 out of 5 by Just the look I wanted. The curtains were well made for the price. They even came with tie backs which I didn't expect. I opted for the lighter ones for spring but liked the burlap color just as well. April 19, 2014
Rated 5 out of 5 by burlap panels have purchased for myself and my daughters home. we really are impressed with the way they look on the windows. I have also bought the ones with the attached valance for my bedroom they are gorgeous. April 10, 2014
Rated 5 out of 5 by Beautiful look I washed and ironed mine and they are exactly what I wanted to give an earthy look to the room. I would recommend them. April 7, 2014
Rated 5 out of 5 by Love the texture and color. They really complete the look of my office. It is stylish and warm. April 4, 2014
Rated 5 out of 5 by love them-lined, good quality, fringe is cool Very happy with the panels. Their quality is outstanding for the price given that they are lined. The fringe makes them look custom. Fabric looks lux not cheap March 28, 2014
Rated 5 out of 5 by This is a unique window treatment! These fringed burlap curtains are a terrific addition to our dining room windows! We also purchased the fringed burlap tablecloth! They give a chic, yet organically rustic look that we were going for! Love ordering from Ballard Designs!! March 8, 2014
Rated 3 out of 5 by Good quality but ivory color more yellow. I ordered 5 Ivory Fringed Panels & 2 Regular, no-fringe, Ivory Panels. As another reviewer wrote, these are definitely not very Ivory but much more on the yellow side. I was hoping the color were true to the pictures of the Ivory ones online. The fringe is also somewhat stiff & does take up part of the full length of a 84" panel is really 78-79" & the bottom 4-5" sparse looking fringe. I think it would look better having the fringe really drape onto the floor instead of floating so if you want that effect, you may want the longer panels. Surprisingly there was no major odor & I have a very strong sense of smell. The lining is stitched & done very well. Overall the product is well made. The packaging was easy to open & the panels were not as wrinkled as I expected at all. I am only giving these 3 stars because of the color issue mostly...and the stiffness of fringes. I will be returning these and am going to to look for some other panels with a truer ivory color. March 8, 2014
Rated 5 out of 5 by Great Curtain Curtains are not as sheer as picture depicts, which I was hoping they weren't. Great quality and look awesome. They do have a smell, I figured they would being their burlap, but it does diminish in time. February 28, 2014
Rated 4 out of 5 by I highly recommend these, just be careful of color choice. I absolutely love these panels. They are beautiful. The only reason why I didn't give them 5 stars is that the ivory panels are more of a dijon mustard color and nothing like ivory. I kept one set that work beautiful in my dining room, but the other two sets that I wanted to put in my adjoining living room I had to return for the natural burlap color. I did have to iron them, but it wasn't a big deal. They do have a natural burlap smell, but it has dissapated over time. It's a natural smell, nothing chemical. February 21, 2014
Rated 4 out of 5 by Good quality. Best hung with hooks and rings. These drapes are very pretty and the prior reviews are accurate. They have a slight odor which is not unpleasant, but smells like plant material. It does dissipate. The neutral color is beautiful, and the drapes are heavy and extremely well made. As you can see from the on-line photos, they do not 'bunch" well. They are very generously sized and would definitely do better if they were hung with hooks and rings. February 18, 2014
Rated 5 out of 5 by Substantial Weight and Beautiful Fabric LOVE these curtains. They are far more substantial in weight than the catalog photos lead you to believe and the color and "hand" of the fabric is terrific. I got the 84", and perhaps they hung just slightly shorter than I thought they would? But I used the clip on rings to hang them on the rod and they were exactly the right length again. January 30, 2014
Rated 5 out of 5 by Fab I used these curtains in my beach house. Perfect for a causal decor.up to date,a great value.lets you bump up your style beyond the usual big box store offerings at a very good price.I got a good choice of sizes with out going to a custom seamstress and didn't need to wait months. January 11, 2014
Rated 4 out of 5 by very very pretty love the color but they have a funny smell. If it does not go away might have to return The drapes look beautiful in my living room. I have them on 2 large sliding doors. The color is lovely. The drapes definitely have a strong odor. I was told the smell will let up. If it does let up they might have to be returned. It is letting up a little bit at this time January 10, 2014
Rated 4 out of 5 by Great for the price. Purchased these panels for a clients home. They looked beautiful and my client was very happy. Only one thing I was disappointed in. The length of the panels were off. I purchased 6 panels and after hanging the first pair I noticed one was a little longer than the other, so after measuring they all were off a little. But for the price the quality and visual appeal was satisfactory. January 10, 2014
Rated 4 out of 5 by Most reviews are correct They look great, quality is great but most all other reviews are correct. Smell a little funny but it passed in just a couple of days and they were a couple inches shorter than listed. January 10, 2014
Rated 5 out of 5 by Love them These are beautiful drapes.!!!Everyone was right though, they smell, just like all burlap does. Aired them out for a few days, took them to the dry cleaners & now they are fine. I ordered the longer length so they would slightly puddle on the floor. Very happy with the quality & look of these. December 8, 2013
Rated 5 out of 5 by This product is attractive and well made The fringed burlap panels are well constructed and attractive. They lend a sense of sophistication and sensibility. The linen lining maintain privacy without compromising the appearance. November 13, 2013
Rated 4 out of 5 by Good construction on this drapery. I bought two of these last year, then we decided to put in another window. I was thrilled to be able to still buy another one to match, even on sale! November 12, 2013
Rated 5 out of 5 by Burlap + fringe = greatness Love these curtains....very nice product...well made...wrinkles worked out easy and they were exactly what I wanted...great purchase for the price point November 3, 2013
Rated 1 out of 5 by Beautiful after smell aired out Loved the look but the burlap smell was overpowering until we left them outside on the porch for three days to air out. Now they're hanging and look rich, especially with the fringe. October 31, 2013
Rated 5 out of 5 by simply beautiful!! Wonderful product. Ties everything in the room together in a simple yet elegant way! October 30, 2013
Rated 5 out of 5 by Well made.... First time buying from Ballard.Very pleased with my purchase. i bought the Fringed Burlap Panels.The quality of the drapes are outstanding and very affordable. Thank-You October 28, 2013
Rated 5 out of 5 by Love them! Just beautiful! I am an interior decorator and normally have drapes custom made. I ordered 2 of these panels, and could not have been happier with them. They feel full and substantial, and are lightly lined. It takes a bit of steaming or ironing to get the wrinkles out, and would probably have them pressed at the cleaners next time. I used them under a custom made cornice. Rustic Elegance! October 27, 2013
Rated 5 out of 5 by Superb Quality-Love them! The fringed burlap panels exceeded my expectations. Luxurious weight and style--the quality is superb. Adds texture and warmth to the room. October 25, 2013
Rated 5 out of 5 by Great price - good quality Had been wanting burlap curtains for quite awhile but had delayed due to the cost of fabric (should I choose to design myself) and the high cost of purchasing ready made lined drapes. I spotted these in a home decor magazine as a "budget buy" and gave them a try. So glad I did. They were an excellent price to be fully lined. The fabric odor was pretty strong the first couple of days but that has gone now. Looks great! October 21, 2013
Rated 5 out of 5 by The burlap panels are exactly as described in catalog Love these panels- the lining is white and keeps out just enough sun. I bought the chocolate color and they are gorgeous- They are just as described in the catalog. October 21, 2013
Rated 5 out of 5 by Love Love Love Bought 8 of these burlap panels (4 for living room, 4 for dining room). Hung 1st set over the weekend. They are perfect. I steamed them myself with an inexpensive steamer and all folds/wrinkles came out. Slight smell when opened but no big deal. Hung a black cast iron rod close to crown molding and fringe touches the floor perfectly. Love white liner on back from the street. Unique and perfect look for our new orleans decor. Used mercury tassel cord tiebacks. Husband loves them too. Now need to do other 3 windows. Can't beat the price for this quality. Finally, panels I love that don't look like grandma's drapes! October 14, 2013
Rated 5 out of 5 by Great product! I love these curtains. I have used them in both bedroom and dining room. October 14, 2013
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Product:FD057-Fringed Burlap Panel

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