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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Fringed Burlap Panel 4.6 5 170 170
I love Ballard Designs After completing a remodel of a bedroom I started shopping for curtains. Unhappy with everything i found I made a choice to go with burlap. Prices were very high for burlap at most places and then I found Ballard. The quality is by far the best and the price was actuallly unbelieveable. I am, and always will be a number one fan of Ballard Designs! October 7, 2012
Love the fringe! I have been wanting these and I got them on sale...even better! They look great in my dining room and stair landing. I absolutely love them! The fact they are lined is even better. October 20, 2012
Sophisticated look for a great price I love these Burlap panels, I purchased them in ivory and they look very classy and sophiticated, I have several windows in my livingroom so the cost on these Were great to fit my budget. October 16, 2012
A perfect touch We've been looking for the perfect touch for our windows. We've seen others, but these have a romantic fringe with the heartiness of burlap. Love em. October 19, 2012
These panels are rich and elegant for the money! Overall, these panels are wonderful, especially for the money. They are lined, have a great fringe on the bottom, and hang wonderfully! They do have a lot of lint, which I dealt with by running each panel through the steam de-wrinkle cycle of the dryer before hanging. That removed most of the excess lint and wrinkles. Overall, a great buy!! September 21, 2012
Stylish and pretty but smelly I love these curtains! Very nice quality, stylish, well-made. My only complaint is that I've had them several weeks and they still have the burlap smell. However, you don't smell it throughout the room -- only when you are right next to the window. I am very happy with this purchase despite the odor. September 23, 2012
I love the texture of the burlap and the neutral color! Two beautiful windows on the front of our new house. The drapery panels look wonderful, on the inside of the house AND from the outside. The panels are lined and provide the privacy needed from the street. I love the texture of the burlap and the neutral color! September 29, 2012
They're beautiful! Hung them up right out of the box! Ivory is darker than expected but they are beautiful October 11, 2012
Run, Don't Walk! I was looking for solid drapes for my entryway that weren't boring and these did the trick. They are well-made, a great value and, once pressed, draped beautifully. My height was 100", in between the 96" and 108" panel length, and because the fringe is included in the length, I'm so glad I opted to get the 108" length. The fringe pools on the floor perfectly. Another great product that I've already received lots of compliments on! Thanks Ballard. August 5, 2012
Beautiful! Love these curtains! Enough light comes through to not make the room dark while still providing privacy. All my friends love them! September 29, 2012
Beautiful! I am so happy with these curtains! They are perfect. I bought the 108' size and they fit very nicely. I aired them overnight and shaked them a lot (they are very dusty!!). I ironed them myself, no need for professional dry cleaner. I purchased the ivory color which was more of a wheat hue, worked very well!! August 31, 2012
High end look for a great price! Curtains look great once you press them with your steam iron. I use them as stationary side panels and they hang beautifully. The bottom fringe makes them look more expensive than they were. Although the burlap fabric is not as soft they look very similar to linen. I am very pleased with these curtains. August 31, 2012
Burlap panels Love the panels. Great value for the price. The panels are already lined and hang so well after a little ironing. Im not a fringe person but I love the twine fringe. I have one panel as the outside shower curtain. Perfect fit. September 12, 2012
The burlap concept was inviting but I didn't consider the burlap fuzz!! Think again!! like the color and lining but the needed cleanup due to the residual fuzz cancels the attributes. September 27, 2012
Beautiful color... These panels are gorgeous. We have received many compliments. They make the room appear so soft and calm. Love love love! September 24, 2012
These drapes hang beautifully and I love the fringe at the hem. Creates a custom look. Very satisfied with the quality of this item and I especially like th fringed hem. September 28, 2012
Great quality - you will be pleased. The curtains look better than in the magazine. What a great price! September 29, 2012
Great texture and simply elegant I love the texture that the burlap panels add to the room and the fringed edge is the perfect extra touch to make the panels elegant and exactly what I was looking for! September 12, 2012
Nice product. nice product. sizing was accurate. really adds texture to the room. September 23, 2012
Very nice burlap fabric You can not beat the price for these nicely made panels. I am extremely happy wiht the construction quality and material quality. Be sure to let them air out before installing. September 7, 2012
PERFECT LOOK I hung these curtains in my family room along my wall full of windows. They pulled the look of the room together perfectly. They are no too heavy but do have a "burlap smell" so you may want to air them out for a couple of days. Overall, I am very pleased with the purchase!! August 22, 2012
The burlap drapes are nicely tailored. The burlap fabric adds just the right note of casualness to my townhouse's living/dining area. They are well made. I love the 5 inch jute trim. September 6, 2012
Better than expected Bought the ivory color. Thought they would be more "white" but they are more "hay" colored. Still love them, the lining allows coverage with a nice warm glow. I hung them with clips. Plan on ordering the matching bed skirt now! The "smell" subsides after one or two days. August 13, 2012
Love these curtains! First fell in love with these curtains in a beach house our family rented last year. Tickled to death to find them at Ballard's. They were shipped, delivered, and hung up quickly. Delighted! July 12, 2012
Excellent quality and look This curtain is excellent in quality and look. It gives a sophisticated relaxed feel to your windows. I love that it is lined for added privacy and weight to the panel. Very pleased with this purchase. July 7, 2012
Looks very expensive I purchased these panels for our dining room. They look very expensive. Although they are burlap the smell went away quite quickly and wasn't a bother after the first couple of days. I would recommend these quite highly. June 8, 2012
great product I am happy that I bought the burlap curtains. Good quality, good look. June 2, 2012
Great Value, and Impeccable Service I had been looking for some window treatments for our bedroom for quite some time. Either it was too froufrou or too modern, nothing seemed the right fit. Until we discovered this burlap panel. It strikes the perfect balance and the texture is perfect. I had priced out burlap curtains elsewhere and other places were charging the same price for an unlined panel. I loved it so much that I bought the matching bedskirt. As always, the ballard buying experience was such a pleasure. Keep up the good work! November 18, 2011
Surpringly soft look! Purchased cafe panels and large fringe panels for our kitchen/family room. Softened the room and not "too rustic" looking. Did not notice any lingering burlap scent. March 9, 2012
This product looks and feels great. The burlap is refined burlap and looks wonderful. The tassels still haven't straightened out and the curtains have been up for some time. The curtain holds point in the same direction when the loop is at the top, so I need to call about that. Seems to me they should point in opposite directions. December 29, 2011
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