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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 223 reviewers.
Rated 5 out of 5 by Casual or Formal...great buy Although they look see-thru in the photo, they are lined, and people are unable to see inside your windows. I put 4 of these panels in my bay window. I bought 4 'rustic' doorknockers (yes, doorknockers!), and thick rope from the hardware store. I threaded the rope through the doorknockers (after attaching 4 to the bay window area), and that's what I use for tiebacks! Casual AND elegant (believe it or not!). I had these panels in another home, and bought them for this one. They do have a strange smell, but as mentioned by others who bought them, it does go away within a week or so. Love, love, love these panels! I have the fringe burlap bedskirt on my bed. Goes with ANY style room! October 14, 2012
Rated 5 out of 5 by Great quality The panels are lined and look very expensive. I also purchased the mercury tieback's and LOVE them!! March 20, 2016
Rated 5 out of 5 by gorgeous! The burlap curtains are gorgeous! Look way better than on the website! Fully lined and and excellent quality. March 13, 2016
Rated 2 out of 5 by NO!!! I purchased 7 of these panels in large part due to the universal adoration written in the reviews. Usually when a product deviates substantially from the posted description you will see it in the reviews. I was confident I would love these. My first thought upon opening the box was, "Oh no, they sent me the burlap color. I ordered ivory." Checked the packaging - nope, they sent me ivory alright. Now, I didn't expect a bleached white at all, I knew they would be off white. But none of the reviews on the first several pages (no, I didn't read all 220 reviews) mentioned that these are tan, not white at all. The curtains are lovely but I do feel that the photos published in the description are extremely misleading which is why I am giving this product only 2 stars. My design calls for a much whiter product. I have a whole room design coming together (fabrics, drapes, bamboo blinds, rugs, furniture, lighting) and I will have to wait until some of the other elements of my design arrive before I decide if these are going back. If they do, I wasted $45 on outbound shipping plus whatever it costs to return them (maybe another $25?). At $70 for shipping alone, it was an expensive mistake. I am going to upload photos so that anyone else considering these has a more accurate depiction of the color. If tan is your target color - you will love the ivory color. If not buy something else!!! February 11, 2016
  • 2016-05-02 T07:40:43.193-05:00
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Product:FD057-Fringed Burlap Panel
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