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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Fringed Burlap Panel 4.6 5 179 179
Casual or Formal...great buy Although they look see-thru in the photo, they are lined, and people are unable to see inside your windows. I put 4 of these panels in my bay window. I bought 4 'rustic' doorknockers (yes, doorknockers!), and thick rope from the hardware store. I threaded the rope through the doorknockers (after attaching 4 to the bay window area), and that's what I use for tiebacks! Casual AND elegant (believe it or not!). I had these panels in another home, and bought them for this one. They do have a strange smell, but as mentioned by others who bought them, it does go away within a week or so. Love, love, love these panels! I have the fringe burlap bedskirt on my bed. Goes with ANY style room! October 14, 2012
Overall good window panel This is good quality burlap. You can tell by the way it hangs that it is the right weight and the lining filters in just the right amount of light. The fringe bottom adds a nice touch. I was disappointed, however, in the odor that came with the burlap. I aired the panels out for a week in the garage before hanging them but the smell was still very strong when I brought them inside. It lingered for nearly a month. Febreeze was the only thing that helped get rid of it. I do like the look of the curtains and am glad that I bought them. September 19, 2014
Great style for the price Love these curtains. Ordered the ivory for my last house and loved them. Now have the natural burlap color at my new house. The only reason I did not give them five stars is because they start out stiff and have a bit of an odor. But both issues subside after a time. September 18, 2014
Well made at a good price I bought these drapes because I love burlap and how it looks so natural and they were very fairly priced. They are well made for the money but do tend to hang a little stiffly so do not drape that well. However, they bring all the decorating styles together in the room so overall I am pleased with my purchase. September 17, 2014
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Product:FD057-Fringed Burlap Panel
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