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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Fringed Burlap Panel 4.6 5 172 172
Surpringly soft look! Purchased cafe panels and large fringe panels for our kitchen/family room. Softened the room and not "too rustic" looking. Did not notice any lingering burlap scent. March 9, 2012
This product looks and feels great. The burlap is refined burlap and looks wonderful. The tassels still haven't straightened out and the curtains have been up for some time. The curtain holds point in the same direction when the loop is at the top, so I need to call about that. Seems to me they should point in opposite directions. December 29, 2011
This product very well made!!!! I recently purchased the fringed burlap panels and they are exactly what I would expect from Ballard Designs. Of course there is a slight smell of burlap when you first hang them, but I just opened my windows and turned a fan towards them and got rid of the smell.....I wanted something different and would recommend anyone to buy them.....Love them and have had many compliments on them. September 27, 2011
Expensive Looking These curtains look fabulous. They are totally lined which is a feature in more expensive drapes. I have large sliding glass doors and put them on each side to soften the look with decorative corded tiebacks. My doors now look like a decorators and we all know burlap and natural materials are all the latest trend. You won't be disappointed. October 20, 2011
Perfect ambiance Both the fringed burlat curtains and the dust ruffle provide the perfect ambiance we wanted for the authentic handmade Amish bedroom furniture; simple organic look desired. And, in our case, the scent of the burlap is reminiscent of the horses' hay barn. It's great. I have to add that the service from Ballard Designs is all we could ask. October 6, 2011
Just right! Love these drapes. They look great, very up to date but in a super classy way. Loved them straight from the box. No problems with an odor as some other reviewer mentioned. Mine were perfect. I get tons of compliments on them which is always nice. December 3, 2011
Love them! These panels are lovely. The fabric is very heavy and nicely lined. Mine did not have any odor as reported by some reviewers. Just beautiful in my beach house! December 21, 2011
Awesome! My first Ballard purchase and they have kept me coming back for more! Terrific construction keeps them chic. Smell? Geez no big deal-a short lived smell of fresh top soil...I liked it, but it's gone now. November 1, 2011
A great neutral color and perfect texture for a quick inexpensive fix. A great neutral color and perfect texture for a quick inexpensive fix till I am ready for a house invasion of painters or not. It really looks surprisingly fantastic in all rooms and made 2 paint schemes tolerative. October 17, 2011
Beautiful! Service was excellent, I'd ordered the incorrect size and the reorder arrived quickly. The panels hang beautifully and are excellently constructed. Just the right touch of rustic with class! November 3, 2011
Excellent quality panels and great look! I absolutely love these burlap panels. They are very durable, yet beautifully made. I am using them for our kitchen doorwall. I also love the lining on them that blocks sunlight and also gives us privacy. The fringe detail adds a nice touch! September 12, 2011
great look These are just the right look for my living room, rustic & simple. I love the fringe makes them a little more casual. November 20, 2011
Love them! I read the reviews and was a little worried about the potential smell but didn't actually notice any. They are beautiful! November 17, 2011
Loved!! I loved it! is fun, elegant and beautiful!!! I would definetly recommend it! August 26, 2011
Great Quality We love the burlap curtains, and they add a lot of texture to the room. The curtains are lined and are made well. July 20, 2011
Love it! Awesome. Love this because it is so one-of-a-kind! August 21, 2011
high quality product i love these burlap panels. perfect fit high quality. July 21, 2011
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Product:FD057-Fringed Burlap Panel