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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Fringed Burlap Panel 4.6 5 170 170
Beautiful! I ordered these burlap curtains a few weeks ago, and I love them. I searched months for just the right curtains for our bedroom. These added the perfect touch. There is a slight natural smell associated with the curtains, but nothing that would keep me from buying them again. I highly recommend these curtains if you are looking for something unique to add to any room. January 2, 2012
The product is exactly as shown. I am using the panel in the kitchen with two burlap panels I had ordered previously. I like the neutral color and the texture adds another dimension to the overall appearance of my kitchen. June 21, 2011
THE QUALITY IS EXCEPTIONAL I LOVE MY BURLAP PANELS. EVERYONE COMENTS ON THEM THE MIN. THEY WALK INTO THE LIVING ROOM. June 25, 2011
Perfect blend of rustic elegance I have a wine country themed kitchen comprised of neutral tones and I purchased the Burlap color panels for both the kitchen and the living room window - both can be seen from each room due to the open floor plan, so I wanted drapes to match. I have them under a rustic wood cornice. What really cinched the look was ordering the jute (rope) tie backs from Ballard as well. They are perfect! At first the tie backs blended into the panels too much and I didn't want them to be too blended in the living room as that is a more rustic room, so I soaked them in a solution of bleach and water for a few hours and they came out a perfect shade. The only thing with the drapes to keep in mind is the length. I purchased the 96" length and in order to get that dramatic drapey look without them pudding on the floor, you really have to "hike" them up on your side hook. I ended up ordering the 84" length for the kitchen and it was perfect. The fringe hits the floor nicely. As for the burlap scent and wrinkles, what I did was unwrapped them and put a couple panels outside and a couple panels in the garage to air them out. However, what I realized in the end (when I ordered the 84" and did not have time for airing out) was when I steamed them, the scent went away faster than airing out for a couple of days. I have a fairly inexpensive steamer and it worked like a charm on these! I love that they are lined, they are well made and substantial. September 29, 2012
Fab I used these curtains in my beach house. Perfect for a causal decor.up to date,a great value.lets you bump up your style beyond the usual big box store offerings at a very good price.I got a good choice of sizes with out going to a custom seamstress and didn't need to wait months. January 11, 2014
very very pretty love the color but they have a funny smell. If it does not go away might have to return The drapes look beautiful in my living room. I have them on 2 large sliding doors. The color is lovely. The drapes definitely have a strong odor. I was told the smell will let up. If it does let up they might have to be returned. It is letting up a little bit at this time January 10, 2014
Most reviews are correct They look great, quality is great but most all other reviews are correct. Smell a little funny but it passed in just a couple of days and they were a couple inches shorter than listed. January 10, 2014
VERY NICE I really like the look, but they were listed as 84" panels and they are 83" including the fringe. Other than that they are good quality. November 26, 2012
Hoping they break in soon! Love the material, construction is average. Given the burlap it is stiff and hopefully it will be broke in soon, as I pull them back every morning and after 1 month still stiff. Thinking about maybe steaming from the back (so not directly on burlap). It does keep sunlight out more than I thought they would and that is a plus for us since the window is facing west! October 27, 2012
Love them These are beautiful drapes.!!!Everyone was right though, they smell, just like all burlap does. Aired them out for a few days, took them to the dry cleaners & now they are fine. I ordered the longer length so they would slightly puddle on the floor. Very happy with the quality & look of these. December 8, 2013
Nice color, good quality Needed new curtains for the bedroom, chose these because they also have a lining and wanted them a little darker than what i had before. I did not want total black out drapes, these allow some light to come through which i like. The only drawback initially was a strong odor from the burlap. I aired the drapes out for 2 days before hanging them. You can still smell it a little but not as strong as before. They look great! I'm very happy with the purchase. I had questions for customer service and they got back to me right away and were very helpful! September 23, 2011
LOVE these drapes! Beautiful drapes, great quality, at an affordable price. The burlap is just gorgeous, rustic, yet elegant. I have them in my living room and they look perfect for the space, couldnt be happier! February 2, 2012
Disappointed I've loved all my previous Ballard purchases, but I was very disappointed in these curtains. I got the chocolate. At night it looks fine, but during the day, it doesn't look good. The chocolate burlap is lined with white material. In the daytime with the sunlight, the curtains have a purple look to them, not chocolate. I am not sure why they did not line them with a chocolate material. So sad! April 20, 2013
These curtains are really beautiful. Excellent material and great quality product. I would truly recommend these curtains to my family and friends. They are one of a kind and I don't have to worry about them being in every house I go into. January 2, 2012
Casual unexpected that's me Have not got the up on windows yet waiting for house to finished being built knew this was the look I was going for along with burlap drum lighting also going to get more things from here to finish my casual look !!Will send pics as soon as I can !!! July 3, 2011
Love this look I'm thrilled with these curtains. Color is perfect, quality of burlap is great (no picks, runs, etc) and the cotton lining gives them a nice finish. July 18, 2011
This product is attractive and well made The fringed burlap panels are well constructed and attractive. They lend a sense of sophistication and sensibility. The linen lining maintain privacy without compromising the appearance. November 13, 2013
Good construction on this drapery. I bought two of these last year, then we decided to put in another window. I was thrilled to be able to still buy another one to match, even on sale! November 12, 2013
Love them! Just beautiful! I am an interior decorator and normally have drapes custom made. I ordered 2 of these panels, and could not have been happier with them. They feel full and substantial, and are lightly lined. It takes a bit of steaming or ironing to get the wrinkles out, and would probably have them pressed at the cleaners next time. I used them under a custom made cornice. Rustic Elegance! October 27, 2013
Burlap + fringe = greatness Love these curtains....very nice product...well made...wrinkles worked out easy and they were exactly what I wanted...great purchase for the price point November 3, 2013
Love Love Love Bought 8 of these burlap panels (4 for living room, 4 for dining room). Hung 1st set over the weekend. They are perfect. I steamed them myself with an inexpensive steamer and all folds/wrinkles came out. Slight smell when opened but no big deal. Hung a black cast iron rod close to crown molding and fringe touches the floor perfectly. Love white liner on back from the street. Unique and perfect look for our new orleans decor. Used mercury tassel cord tiebacks. Husband loves them too. Now need to do other 3 windows. Can't beat the price for this quality. Finally, panels I love that don't look like grandma's drapes! October 14, 2013
Beautiful after smell aired out Loved the look but the burlap smell was overpowering until we left them outside on the porch for three days to air out. Now they're hanging and look rich, especially with the fringe. October 31, 2013
Great price - good quality Had been wanting burlap curtains for quite awhile but had delayed due to the cost of fabric (should I choose to design myself) and the high cost of purchasing ready made lined drapes. I spotted these in a home decor magazine as a "budget buy" and gave them a try. So glad I did. They were an excellent price to be fully lined. The fabric odor was pretty strong the first couple of days but that has gone now. Looks great! October 21, 2013
My 2nd set & I love them!! Their color is beautiful - the fringed bottom puddles beautifully; I've partnered them w/ black hardware & tie backs! Perfect! February 9, 2013
Well made.... First time buying from Ballard.Very pleased with my purchase. i bought the Fringed Burlap Panels.The quality of the drapes are outstanding and very affordable. Thank-You October 28, 2013
simply beautiful!! Wonderful product. Ties everything in the room together in a simple yet elegant way! October 30, 2013
Superb Quality-Love them! The fringed burlap panels exceeded my expectations. Luxurious weight and style--the quality is superb. Adds texture and warmth to the room. October 25, 2013
The burlap panels are exactly as described in catalog Love these panels- the lining is white and keeps out just enough sun. I bought the chocolate color and they are gorgeous- They are just as described in the catalog. October 21, 2013
Looks amazing!! Even though these panels are burlap, they look elegant and classy. So happy with the purchase. Got the dark brown 4 panels in my family room. They are pretty wide for a single panel which is nice. October 12, 2013
Great product! I love these curtains. I have used them in both bedroom and dining room. October 14, 2013
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