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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 214 reviewers.
Rated 5 out of 5 by Casual or Formal...great buy Although they look see-thru in the photo, they are lined, and people are unable to see inside your windows. I put 4 of these panels in my bay window. I bought 4 'rustic' doorknockers (yes, doorknockers!), and thick rope from the hardware store. I threaded the rope through the doorknockers (after attaching 4 to the bay window area), and that's what I use for tiebacks! Casual AND elegant (believe it or not!). I had these panels in another home, and bought them for this one. They do have a strange smell, but as mentioned by others who bought them, it does go away within a week or so. Love, love, love these panels! I have the fringe burlap bedskirt on my bed. Goes with ANY style room! October 14, 2012
Rated 5 out of 5 by Quality Product These curtains are so well made. After steaming them, they hang perfectly and have made a nice touch in our home. It was nice to get them during the 30% off sale,too. The fringe adds just enough detail to soften the burlap look with a contemporary feel. Thanks, Ballard! October 5, 2015
Rated 4 out of 5 by Still love them I love the curtains, but the sizes are not accurate. I'm getting rings so they will hang a little closer to the floor. I would have preferred them without the rings. I would still recommend the product but I think you should make your customers aware that the length isn't always accurate. October 1, 2015
Rated 4 out of 5 by Curtains are the perfect look I was looking for Curtains are beautiful. The only other commemt I have is I ordered 84 inch curtains. We measured carefully, drilled and hung the curtains only to discover the curtains were only actually 82 inches long. We had to patch and paint the wall and rehang. The end result is beautiful. Just wish they were in fact 84 inches long September 17, 2015
  • 2015-10-07T07:28:30.004-05:00
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Product:FD057-Fringed Burlap Panel

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