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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.9 out of 5 by 15 reviewers.
Rated 5 out of 5 by All I had hoped Like some had said in their reviews, I too had saved up to order this print (it was a birthday present to myself :)). I am so thrilled that I took a chance and went ahead and ordered it. One of the most helpful things I had read in the reviews was actually from someone who had given it poor marks. They had said it was not good on their gold toned wall... I knew then it would probably go well with my cool toned paint and décor. Thankfully I was right. The quality is really nice the picture is very close to what is portrayed in the catalog. It has good texture to it but mainly the color is all from the cool family. The background does have a very very small hint of green but, mostly whites, grays, beiges, dark browns and a little black. It is a lovely addition to my bedroom hung on a large wall so it filled the space as I had hoped. Thanks again Ballard Design for a great addition to my home. August 2, 2015
Rated 5 out of 5 by Great decorative picture for not only horse lovers I've had my eye on this for maybe 2 years now and finally went ahead and purchased it. The packing job was very way could it get damaged. Easy to hang as picture wire is there already, and not as heavy as one might think for its size. I have light walls and light woodwork and dark antique dining furniture. On the wall this goes nicely with my furniture. Already had lots of compliments. Must be a good seller as it's been in the catalog for so long. July 9, 2014
Rated 5 out of 5 by Beautiful I just received the print and hung it up on my very large wall. It looks beautiful. I was apprehensive in purchasing it but I decided to take the risk based on the reviews that I read. I am extremely happy with how it looks and the quality is great. The horses are so graceful. Just beautiful. April 26, 2013
Rated 4 out of 5 by Be forewarned, green undertone in background ... I struggled with this purchase for months as I would never suggest buying artwork sight unseen, especially at this size. It was to be hung over a brown sectional in home with lg. open floor plan. Giclee is quite striking but I didn't take into account the undertone of the off-white background of the piece, which happen to be green undertone and clash with my creme (yellow undertone) wall color. It is much too pricey to return as it came in by truck. My bad, lesson learned. February 4, 2013
  • 2015-10-03T06:39:45.389-05:00
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Product:WD390-Fresians Giclee Print

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