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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Fresians Giclee Print 4.9 5 14 14
Great decorative picture for not only horse lovers I've had my eye on this for maybe 2 years now and finally went ahead and purchased it. The packing job was very professional...no way could it get damaged. Easy to hang as picture wire is there already, and not as heavy as one might think for its size. I have light walls and light woodwork and dark antique dining furniture. On the wall this goes nicely with my furniture. Already had lots of compliments. Must be a good seller as it's been in the catalog for so long. July 9, 2014
Majestic Art I love this piece! It is even more beautiful in person. The texture makes it interesting, and the large size makes the horses seem even more majestic. I have a large blank wall in the living room, and it fills the space perfectly. Everyone comments on it, and loves it, even if they aren't horse people. I don't usually buy art online, but this piece is worth the risk! March 16, 2011
Gorgeous BIG statement piece This large canvas is just what I needed to fill a big wall space in a vaulted living room. It sits over a 7 ft long sideboard and makes a bold statement when you enter the front door. I saw this available as a smaller print elsewhere but Ballard is the only one with the large size and I like the texture that you can only get with canvas. I have traditional somewhat old world decor which this piece complements beautifully but I think it would go with almost any style or colors if I decide to change anything. It's lightweight and easy to hang as well. I would buy again without hesitation. December 15, 2011
Beautiful! This print is even more beautiful in person. The texture is outstanding, and has fleur de lis in the background. You won't be disappointed! April 6, 2012
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Product:WD390-Fresians Giclee Print