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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 223 reviewers.
Rated 5 out of 5 by Stylish mat This product looks great at my front door. It is long and narrow and is a nice addition to my front porch. May 22, 2013
Rated 5 out of 5 by Very Stylish The mat is distinctive, very thick, quite stylish. I am very pleased with how good it looks at our front door flanked by two planters. I recommend the largest mat. May 19, 2013
Rated 3 out of 5 by Wears out quickly This mat looks nice and has a pretty design but I've only had it for 4 weeks and it is already coming apart. The fibers are coming loose, and it is starting to look ratty. The instructions say to keep the mat in a covered space, but that seems really impractical for an outdoor accessory. I'll probably end up getting a new mat of a different type in a few months. May 1, 2013
Rated 2 out of 5 by Attractive but it sheds I've had this mat at my protected inside front door for about 2 months now and while it looks nice and distinctive, I have noticed it is shedding coir fibers. Now I have to clean up weekly after my welcome mat. Not what I thought I'd be getting from Ballard. Disappointing. April 7, 2013
Rated 5 out of 5 by Great mat! Great find, purchased it for my new home! It matches perfectly, we have tan siding and black front door/shutters. Great quality, durable, and well-made! April 4, 2013
Rated 1 out of 5 by Completely disappointed... What a bummer this turned out to be from the moment I opened the package. Such shedding already, but I loved it so I vacuumed it and made it look perfect. Put it by my front door which is covered and a week later it looks like it's 10 years old. I wish I could return it, but it's heavy and would cost too much to ship back. Don't waste your money, it is really bad and the black becomes covered in shedding. March 25, 2013
Rated 3 out of 5 by Good quality The only down side is the pattern fades away to fast. I even have mine under a roof. That a side, it is worth the price. March 22, 2013
Rated 5 out of 5 by Love it! I bought the large black mat. It's perfect for my style. Love the "MacKenzie Childs" harlequin motif. It is sheddy still, after 1 month, but not unusually so for a coir mat. It's very thick, but not higher than my threshold. The thickness gives it an aura of luxury. Still, its a good idea to warn your elderly guests to watch their step. February 15, 2013
Rated 5 out of 5 by As Described Product was as described, colors good, appears to be a good quality mat. It does shed more than most. I am happy with the purchase. February 13, 2013
Rated 4 out of 5 by Outstanding look for your entry! I saw this in a magazine, tore out the ad and ordered it for our kid's house in southern California for Christmas. I wish I could send a picture with this because it looks amazing on their 1939 cottage home. It appears to have been made for their recessed entry door. The ONLY negative is the coir that most mats are made from--sort of sheds. I normally don't purchase anything made of that material but liked the design so much I made an exception. We all love it and the quality of this coir is great and worth the "shedding" issue. Came back to Indiana after Christmas and ordered three for all the entries of our 1900 restored farm house and barn doors. I'm not putting them out till spring--don't want to see snow and ice like we have now on them! Beautiful statement mats!!! February 1, 2013
Rated 5 out of 5 by Gorgeous Mat! I am so happy with this mat! It arrived quickly, the color is perfect and the quality is excellent (no shedding). I had wanted to order this mat for some time but had second thoughts after reading a few of the negative comments. I decided to go ahead and give it a try and I'm so glad that I did! The red is exactly like the picture and the mat is so thick that you can see it from the street. It adds a beautiful touch to our front entrance! January 30, 2013
Rated 4 out of 5 by Lovely mat, but not for outside These mats are attractive and and sturdy. I ordered a large and a small mat, but had to return the large one because instructions in the box said the mats should be placed in a covered area. Unfortunately, that information was not in the catalog or on the website. January 16, 2013
Rated 5 out of 5 by Affordable Elegance I wanted something to spruce up the front door and didn't want the everyday ho hum look from other stores. The French Court Coir Mat went above my expectations with it's thick coir fibers (which I didn't think would be as thick as it is...added bonus!) and diamond motiff. A great find! January 12, 2013
Rated 5 out of 5 by Excellent thick doormat This doormat was much better than I expected. It is thick and sturdy and the pattern is vivid and clear. My front door looks so much more elegant! Two people have asked me where I got it from and I have very happily recommended Ballard. January 9, 2013
Rated 5 out of 5 by Eye catching I got the 16" X 48" size in black. I had been looking for a long time for a long but narrow mat and this one is really striking. The little squares at the points of the diamonds look tan on my monitor, but are really gray. This small detail adds a lot to the richness of the overall look. This mat is a bit thicker than my other coir mat, measuring about 1 11/16" deep. This works fine for exterior doors, but I found my French doors that swing into the conservatory could not clear it. January 5, 2013
Rated 5 out of 5 by Really Beautiful Door Mat At first we ordered the medium size (16"x 48"), because we have a door with sidelights and thought the width would fit nicely...but the front to back measurement seemed too narrow compared to the width. it looked really odd actually. But we LOVED the look of the matt we so exchanged it for the large size (24' x 39")... and the proportions and and everything are PERFECT!! It looks great! It upgrades the whole look of the front of our house. January 5, 2013
Rated 5 out of 5 by Simple and elegant pattern. Great first impression. I love it for its classic style but yet uncommon pattern for a coir mat. Seems very durable. Would have wished wider size for double door entrances. January 4, 2013
Rated 5 out of 5 by Nice statement mat Looks just like the photo. I ordered a second one after the first arrived as I was very pleased. January 2, 2013
Rated 4 out of 5 by Beautiful, but shreds I saw these mats in House Beautiful and was thrilled that they were so reasonable ($19). They were the best looking ones they had in their featured segment. However, they have begun to shed their coir, which makes them look sloppy. I sweep the excess coir off of them periodically, but I can see already that it's a losing battle. Still, I am giving the product a good recommend because they are so pretty and different. December 31, 2012
Rated 5 out of 5 by Perfect This is exactly what I was looking for. Heavy and thick. It does not shift at the front door and the price was great. December 27, 2012
Rated 3 out of 5 by Good looking but won't wear well. Love the harlequin design but the mat is very thick requiring that you step UP onto the mat before entering the house. The material of the mat shreds easily and somewhat tracks into the house and slightly obscures the colors of the design. December 20, 2012
Rated 4 out of 5 by color representation In the catalogs for years and on the web site the "black" version of this coir mat appears to be black and white squares...there are no white squares. What appears to be white squares are actually the same tan color in the other versions. I was looking forward to a black and white version but upon seeing the quality of the mat and getting the sale price I decided to keep it. I suggest correcting the the color in the catalog & web site or specify that it is black and tan. December 17, 2012
Rated 5 out of 5 by Great quality & design This product is sturdy and is a nice mat for an entrance way to any house. I highly recommend it. December 14, 2012
Rated 1 out of 5 by Wears horribly After just two weeks at our side entry (very little coming and going; covered entry), the rug looks worn and old. We are very disappointed. December 13, 2012
Rated 2 out of 5 by Could not use as planned. Nice design and as pictured, but mat is so thick the storm door scraps the top of the mat. I cannot use at the door where I needed it. The mat is about 3 inches thick! December 11, 2012
Rated 3 out of 5 by good looking design but way too high for my doors. I expecially liked the long length of the coir mat but found out that it was way too thick. We keep tripping on the short one outside (we bought a long and a short) and the one we wanted inside will not let the door open or close. Better for someone's house with a high stoop. The green color was not as bright as described! It was pretty much a waste of money for us. Sorry. December 10, 2012
Rated 5 out of 5 by Eye-catching entry! This mat is great quality, thick and luxurious, with a well-done design. It looks terrific in front of my door, and really livens up the whole porch area. I'm very pleased! December 7, 2012
Rated 5 out of 5 by Lovely doormat I love this lovely coir doormat. It gives a classic and welcoming appearance to my front porch and goes beautifully with my green front door. All in all, this really freshened up my entry. I have received compliments on this mat. November 30, 2012
Rated 4 out of 5 by Classy entry look I have double front doors so I ordered two of the large size in black and they cover the entry doors perfectly. (Measure your door first). What a classy look! The only thing I have noticed after several days is that the mats seem to be "shedding". There are straw hairs everywhere. I am hoping this is a temporary thing and that they are just settling. The look is compromised by the errant straw hairs. November 29, 2012
Rated 5 out of 5 by Gorgeous! Gorgeous, expensive looking mat. Durable and well made. November 26, 2012
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Product:RD207-French Court Coir Mat

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