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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 234 reviewers.
Rated 5 out of 5 by Perfect This is exactly what I was looking for. Heavy and thick. It does not shift at the front door and the price was great. December 27, 2012
Rated 3 out of 5 by Good looking but won't wear well. Love the harlequin design but the mat is very thick requiring that you step UP onto the mat before entering the house. The material of the mat shreds easily and somewhat tracks into the house and slightly obscures the colors of the design. December 20, 2012
Rated 4 out of 5 by color representation In the catalogs for years and on the web site the "black" version of this coir mat appears to be black and white squares...there are no white squares. What appears to be white squares are actually the same tan color in the other versions. I was looking forward to a black and white version but upon seeing the quality of the mat and getting the sale price I decided to keep it. I suggest correcting the the color in the catalog & web site or specify that it is black and tan. December 17, 2012
Rated 5 out of 5 by Great quality & design This product is sturdy and is a nice mat for an entrance way to any house. I highly recommend it. December 14, 2012
Rated 1 out of 5 by Wears horribly After just two weeks at our side entry (very little coming and going; covered entry), the rug looks worn and old. We are very disappointed. December 13, 2012
Rated 2 out of 5 by Could not use as planned. Nice design and as pictured, but mat is so thick the storm door scraps the top of the mat. I cannot use at the door where I needed it. The mat is about 3 inches thick! December 11, 2012
Rated 3 out of 5 by good looking design but way too high for my doors. I expecially liked the long length of the coir mat but found out that it was way too thick. We keep tripping on the short one outside (we bought a long and a short) and the one we wanted inside will not let the door open or close. Better for someone's house with a high stoop. The green color was not as bright as described! It was pretty much a waste of money for us. Sorry. December 10, 2012
Rated 5 out of 5 by Eye-catching entry! This mat is great quality, thick and luxurious, with a well-done design. It looks terrific in front of my door, and really livens up the whole porch area. I'm very pleased! December 7, 2012
Rated 5 out of 5 by Lovely doormat I love this lovely coir doormat. It gives a classic and welcoming appearance to my front porch and goes beautifully with my green front door. All in all, this really freshened up my entry. I have received compliments on this mat. November 30, 2012
Rated 4 out of 5 by Classy entry look I have double front doors so I ordered two of the large size in black and they cover the entry doors perfectly. (Measure your door first). What a classy look! The only thing I have noticed after several days is that the mats seem to be "shedding". There are straw hairs everywhere. I am hoping this is a temporary thing and that they are just settling. The look is compromised by the errant straw hairs. November 29, 2012
Rated 5 out of 5 by Gorgeous! Gorgeous, expensive looking mat. Durable and well made. November 26, 2012
Rated 4 out of 5 by Attractive product, quality is apparent in look. Pleased with the appearance, depth of pile and overall quality of product. November 25, 2012
Rated 4 out of 5 by Great look Fabulous looking rug. It does lose its sheen quickly after use, though. But it's still perfect for my front porch. November 24, 2012
Rated 5 out of 5 by Love them! 3rd time I've bought them!!! This is the 3rd time I have bought these French Court Coir mats. I buy them 2 at a time for my 2 back doors leading to the back porch. I replace mine every two years but I always seem to go back to the same design. They would last longer if there was some protection over them but I leave them out all year long exposed to the elements and though they still are nice and thick after 2 years the paint eventually blurs and I like for mine to look crisp and new. Absolutely love them! November 12, 2012
Rated 5 out of 5 by Excellent Quality I can't tell you how impressed I am with the two mats I bought. Glad I got the larger size, they just look fabulous! They are also like nothing you see in any store around. Very good looking and excellent quality. November 10, 2012
Rated 2 out of 5 by Looks cute online, but a huge disappointment I purchased the small and medium size, the small one doesn't shed as much as the medium but it still is a pain. the medium size one has been a nightmare and so unattractive since I took it out of the package. It just keeps on shedding; I've tried to sweep it, shake it, and vacuum it. NOTHING WORKS! They said to keep it in a covered area, and I did not but weirdly enough it looked better off it got rained on. Either way, save your money and don't buy this. November 9, 2012
Rated 5 out of 5 by Thick, Beautiful Plush! I love how thick and durable this is! I got it in Red as it's great for Feng Shui/ good luck to have red at your front door. Very high quality! November 9, 2012
Rated 3 out of 5 by Beautiful mat- did not last a year I am replacing my mat after a year. Absolutely loved the design, but it shed a lot and is very shabby looking now. I do like the design and as there is 20% off right now, I have decided to reorder another mat for the holidays. November 8, 2012
Rated 5 out of 5 by I absolutely love it. I absolutely love this mat and the classy touch it puts to my back door entrance. However, I am on my third one. They do not wear as well as I would hope, especially if gotten wet. Yet the price is reasonable enough to justify frequent replacements which I will continue to do. November 8, 2012
Rated 5 out of 5 by Love the green color with lavender points I have been wanting to purchase the coir mats for a long last month I bought 3 for all my doors! I am very pleased with the green color with a pop of lavender at the points. A friend of mine has the black mat and it looks great as well. October 31, 2012
Rated 5 out of 5 by French Court Coir Mat This rug looks absolutely beautiful at my front door. Love the rich red color. Extremely happy with my purchase. October 25, 2012
Rated 5 out of 5 by Fabulous Front Door Statement! These mats are just fantastic - I buy 2 large size mats as I have a double front door. Extremely durable, heavy and absolutely worth the price. These are my 3rd set! LOVE this mat! October 25, 2012
Rated 5 out of 5 by Love it! Just purchased my 3rd one! Just purchased my 3rd medium black mat! Great, unique welcome to the front door and looks great against our dark red brick and black shutters. Please keep selling them! October 21, 2012
Rated 5 out of 5 by Doormat Mat arrived promptly. Looks wonderful. Really brightens up the front entry. Very fun doormat. Actually I have never gotten a product from Ballard I didn't like! October 19, 2012
Rated 5 out of 5 by Fabulous Door Mat! I purchased the French Court Coir Mat in green and it's fabulous! Practical, but pretty, too! It really spiced up our boring front entry. I'm loving the green because it's a nice contrast against our brick home, looks great with fall plants, and will also complement our Christmas nutcrackers. October 17, 2012
Rated 5 out of 5 by Cool Coir Mat Love my new black and white harlequin motif coir mat. We ordered the large size. It is at my front door in our vacation home and just sets the tone for the vibe I'm going for in our house. October 12, 2012
Rated 1 out of 5 by Stylish but more of a mess than help I looked at this mat for a long time as it was just the right style and size for my covered patio. So even though some complained of its shedding, I made the purchase. However, even living in a city where there is hardly any bad weather to speak of, and being a woman with one small dog (so this hardly got abused), this mat was worse than nothing. It started looking bad right away. And worse, it shed so many coir "threads" that I actually stepped over it to get into house as I didn't want to track in the mess! I tossed it after just a couple of months. Such a shame, because it looked great the first day... October 9, 2012
Rated 5 out of 5 by Classy ! I purchased this mat in black for the front entrance along with 8 of the rubber stairtreads on the brick steps leading up to the door. It has totally transformed the front of the house which was very plain , but looks very classy now. I have had tons of compliments and inquires as to where I found such a great mat! Love love love it September 23, 2012
Rated 4 out of 5 by It's very fashionable...great for entrance I love these ....have them at both doors. They are great. The only problem is they fade. If they didn't fade they would last longer and look better . As it is, they last about one year........look pretty shabby after that, but apparetnly I like them so much , I keep buying them. September 16, 2012
Rated 5 out of 5 by Amazing quality and style! I ordered 2 French Court Coir Mats. I love them! They are thick and durable, plus look as pretty and smart as any front door mat I have seen. I couldn't be more pleased. Rebecca O. September 16, 2012
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Product:RD207-French Court Coir Mat

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