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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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French Court Coir Mat 4.2 5 172 172
The best found anywhere! We needed a new mat for our front door. We looked everywhere locally and could not find what we were looking for...the products were too small, too thin, poor designs, just too cheap looking. Then we received our Ballard catalogue in the mail...and, there it was...the perfect design, the perfect size, and VERY reasonably priced. The best part was when we received our door mat...we could not believe how thick it was! Would definitely recommend this product to anyone looking for a new door mat. And, rest assured, from now on, we will look first at our Ballard catalogue for anything we might need for our home! January 2, 2012
the black faded off of the mat in a couple of days. I haven't even had the product for a month and the color has faded, it now looks old. The quality of the mat seems fine, but the color is now ugly. December 30, 2011
French Coir Mat - tres bon! Color appears more burgundy/rouge hue (not a true red)and compliments our front entry way storm door perfectly! December 29, 2011
Very attractive product. The overall look of the French Coir Mat is quite attractive. I actually was not aware from the online photo that there are three colors on the mat - so, it looks even better in person than in the photo. December 28, 2011
Looks just like the catalog photo The rug is thick and the pattern really makes a nice statement at our front door. We've only had it for a month but it seems to hold up well and the color is not fading in the sunlight. I wish is were a few inches wider to be a little more proportional to our space (I bought the long one), but it's fine. I would rate this "very good," but the only choices were "good" or "excellent." December 27, 2011
beautiful, but not tough enough This mat is beautiful and looks great on my doorstep. I've had it out for 3 weeks and am disappointed to find that the coir has loosened a lot already - making it look like it has taken a beating. I tried vacuuming it, and that does not help. It's lovely, but should be sturdier, especially considering the price. December 22, 2011
Great mat! I love the French Court Coir Mat. The design is exactly what I was looking for & the quality is the best I've found anywhere. December 19, 2011
The french court coir mat matched the vivid colors of the one in the catalog, and the quality is much better than what I expected:thick and plush We are very happy with our coir mat; aside from being festive, it is standing up to the holiday traffic very well! We have 4 large dogs and lots of children and visitors tracking through to see our Christmas decorations display, and the coir mat remains as good as new. December 14, 2011
Great addition to our entryway Thick and functional, very good looking. Have had multiple compliments on the appearance of this mat! December 9, 2011
Wow, so disappointed! Deep red, not bright, cheery red... I was really disappointed when this rug arrived. I ordered the large size, and it really is a bizarre size. It seems too narrow in depth to look right, but its extra long. If it could be twice the size in depth, it would look better. It looks like half the rug is missing! Also, the colors are not at all what I was expecting. I went with the red for Christmas, but the red is a deep color, not the bright, cheery color on the website. Also, the rug is very thick, but shedding a LOT...and the red coloring is running on the sides of the mat. It's awful. I am hoping Ballard will refund my shipping charges since this product is nothing like what was advertised. So bummed. December 6, 2011
Good quality, thick, attractive We bought the black one and it looks great on the front porch. It goes with our black rocking chairs and fixtures. It's thicker than our old one so that's taking some getting used to, but I'd buy it again. December 4, 2011
This product is great looking! Looks very pretty and really brightens up my front porch! Very dense and rich looking. I've had my eye on this mat for years, and I am so happy to now have it in my home. November 27, 2011
I love the harlequin pattern! I love this French Court Coir Mat...it is so thick and sturdy and it looks stately at my front door October 24, 2011
Great curb appeal! I purchased the red French Court Coir mat and I adore it! It is very substantial and looks great on my porch. October 23, 2011
Great design on doormat This is my second French Court coir doormat. I love the design that much. However, the first mat received was sent back, since the corner of the mat was fraying. The second mat had black blotches on the non-painted diamonds on one side. I decided not to send back, but painted the blotches. My first mat lasted 6 years, and although the design faded, it was otherwise intact. October 23, 2011
Great Quality Love it! It's exactly what i had in mind (looks exactly like catalog photo). wish i would have gotten it sooner. October 19, 2011
Love this Door Mat! I received my small french court mat yesterday and it is beautiful! It is very thick and good quality. Definitely worth the $26. I have mine displayed on my flagstone porch and it looks great with my mums and pumpkins. I think it will look great with any decor as the seasons change. Highly recommend!! October 18, 2011
Excellent! We are very happy with the French Court Coir Mat! It is perfect on our front porch and exceeded my expectations. It looks very sturdy and the design is distinctive. September 29, 2011
Nice mat, more options please! We needed a bigger doormat for the size of our porch and door and this was a perfect fit. I wish Ballard had more mats this size to choose from as the pattern wasn't my favorite; however my husband likes it. It seems durable and its bristles are stiff and sturdy. Avoid walking on it barefoot. September 28, 2011
Beautiful mat This mat is a lovely addition to my home entrance. I liked it so much I ordered a second, smaller, one for the bottom of the stairs that lead to the entrance of my Charleston single. September 26, 2011
Love it I love this mat, looks perfect at my front door and have already gotten so many compliments on it. Love it! September 6, 2011
Beautiful and fun. I love these door mats. I'm going to buy them all, so I never run out. August 22, 2011
a good mat This mat is very attractive with its design and its deep "pile". On the other hand, it does shed more than I expected it too. August 10, 2011
Front Door Mat Beautiful - I absolutely love it. Would recommend to anyone. August 5, 2011
Attractive Mat This is a beautiful, thick, well made mat. Beware that the red is not really a red color but closer to dark burgundy. I would have given a 5 star rating if not for the color difference. I really needed the orange-red shown in catalog & on web site--couldn't bring myself to send back though, as it was so nice. July 28, 2011
I have had a few of these is the past however this new one is shedding fibers which one needs to constantly sweep because they enter the entry way. matt is shedding fibers that end up in the house and needs constant sweeping...maybe it was a defected matt. July 28, 2011
Good value for price, fine quality This is a very nice doormat. I purchased the red. The shade of red is darker than in the picture, more burgundy than true red. So far it has shown no signs of fading in the sunlight. I highly recommend. July 24, 2011
Very Nice Elegant looking door mat. Love the style and color. Looks great in front of my door. Have gotten many compliments. July 21, 2011
mat The mat is great. Have used it before and it lasted 5 years. Only complaint---the cost of your shipping. July 5, 2011
Beautiful Black French Court Coir Mat I just received this mat today in black. Beautiful! I have it on my covered front proch, in front of my red door. The contrast between the red and black is very striking. The quality appears to be very good. June 16, 2011
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Product:RD207-French Court Coir Mat
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