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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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French Court Coir Mat 4.2 5 168 168
Beautiful color Colors are rich and deep. Price was right. I would order a larger one if it were availbale. July 21, 2012
Looks great at first doesn't hold it's color for long. I had looked at this door mat for so long but price always made me hesitate, since I could find nothing else I liked I decided to purchase it. Well I loved it at first but not more than a week or two of having it the color has faded and the straw fibers come out constantly. Maybe if it were half the price I wouldn't be so upset but for such pricey mat I expected better quality. July 18, 2012
Classic and Functional! This mat is exactly what I was looking for - it has character and charm without being cutsy. It seems to be very well made and will hopefully last for years! July 15, 2012
Elegance I love the finishing touch this mat gives to any entrance. This is the third one I have purchased! June 23, 2012
Great product I have never used this catalogue before, however, I found from the beginning a very professional person to talk with, and then when this mat, ordered in green and black, perfect. I had never used this company, but will come back again. The follow through was great. The mats are thick and lovely. June 21, 2012
Classic look This mat looks great at my front door with a pot of pansies and a wrought iron bumble bee! June 14, 2012
red mat I bought the largest size. It was a sort of blood red with the "white" diamonds being a light gold. It is about one inch deep--quite substantial. I'm happy with it and would recommend it to someone else. June 10, 2012
Attractive, but .... The mat is thicker than I realized and therefore my door rubs over it every time it is opened and closed. Also, the coir "sheds", resulting in this being tracked into my house and creating a mess. I have removed it from my side entry and put it in the garage where the mess won't be a problem. Too bad , since it is a nice looking mat. June 7, 2012
French Court Coir Mat Looks great! Adds a nice touch to my porch area. Highly recommend them. May 29, 2012
Very Pleased With This Mat! I got this coir mat in red, it looks so good with my red front door! I absolutely love the design. The only thing that's not perfect about this mat is that it sheds beige-colored fabric strings. I need to brush the strings away from the mat from time to time...otherwise, great product! May 25, 2012
Nice I ordered two of these, one for the front door and one for the backdoor and I really like them. They are well made and thick. May 24, 2012
Sheds too much...design is obscured after just a couple of weeks I wish I could recommend this mat as I loved the design, but the coir sheds so much that the nice, crisp black diamonds it arrived with are almost completely gone in the first two weeks. I wasn't even able to brush it off with a stiff brush. Too bad. Maybe the manufacturer needs to re-think the material used...the high-contrast black motif just doesn't hold up with this material. May 19, 2012
It's great....this is my third. Love it Gorgeous, last about 2 full seasons (fades from sun) but to be expected. Love it....it's my third and I don't ever plan to change May 10, 2012
Disappointed I have owned this mat for 6 months now and use it on a covered front porch. Although initially very pleased, I've experienced excessive shedding and color fading. I purchased the black mat. Too bad as I really liked the look at the front door. May 1, 2012
quality mat! I love it! A great new spring addition to our front door...great quality and a great design! April 26, 2012
Perfect Sophisticated Mat at a great price I needed several different sizes of doormats that were sophisticated, fun and french. The Harlequin diamonds suited my needs and I was pleased to find that although the price is reasonable, the quality is fine. The toughest decision is what color to buy! April 22, 2012
Chic addition to country house Ordered 2 of the same in different sizes. The photo makes the coir look whiter than it actually is but they look fanastic on my porch and really help with muddy feet and paws! April 20, 2012
Green color is not as pictured This rug is good quality. However, I ordered the green and the color is not as pictured. The large diamonds are actually a dark, dark hunter green. And the small diamonds are a deep purple (they look tan in the photos). Unfortunately, I have to return them since they don't match the outdoor decor I bought them for. The products did arrive quickly - in 4 days. April 14, 2012
door mat Excellent colors for southwest, seems to wear well March 22, 2012
Classic style, great quality. The French Court Coir Mat was part of my first order with Ballard, and I was impressed with the quality of everything I received. The mat is thick and well-made, and the classic design looks even better than in the catalog photo. It's nice enough to use both outside or inside of your front door, but may be a bit thick for the door to swing across inside. March 8, 2012
Very pretty, hope it lasts It is very nice, and a great improvement over the cheap, green, plastic mats I had before. They are slightly covered by the house's eaves which is recommended, but I noticed a little shedding. But they are very thick so I'm hoping that they won't wear away too much. They are quite handsome. March 8, 2012
Appealing and practical! This mat looks great! Not only does is add class to your doorstep but it is durable due to the strong bristles. March 1, 2012
Good looking mat I am happy with the quality; this is a good looking doormat. Sheds some but not excessively in the first month of use. A good product for the price. February 2, 2012
Cute but not perfect I like the style of this mat very much, it really adds flair to my entrance. I got size Medium. Love the width (48"). But it would be better if it the front to back was deeper, as 16" is just enough to fit feet onto with it up against the threshold. Especially since the mat is tall it makes it tough for older people like my parents, who kind of tripped over it. Also, the color is rubbing off a little faster than I'd hoped. I've only had for about a month and already see some wear. January 10, 2012
Elegant Colors deep and the depth of the mat most inviting. I love it. This is an item I would get again and again. It's at once classic and fresh. January 7, 2012
Court Coir Mat The Court Coir Mat is much better quality then I thought it would be. It has seen rain, mud and water over the last three weeks of heavy use at my front door. It rinses off easily and the color is just as bright as the day it arrived. I am very HAPPY with this mat. Thank You Ballard for another fine product. January 2, 2012
The best found anywhere! We needed a new mat for our front door. We looked everywhere locally and could not find what we were looking for...the products were too small, too thin, poor designs, just too cheap looking. Then we received our Ballard catalogue in the mail...and, there it was...the perfect design, the perfect size, and VERY reasonably priced. The best part was when we received our door mat...we could not believe how thick it was! Would definitely recommend this product to anyone looking for a new door mat. And, rest assured, from now on, we will look first at our Ballard catalogue for anything we might need for our home! January 2, 2012
the black faded off of the mat in a couple of days. I haven't even had the product for a month and the color has faded, it now looks old. The quality of the mat seems fine, but the color is now ugly. December 30, 2011
French Coir Mat - tres bon! Color appears more burgundy/rouge hue (not a true red)and compliments our front entry way storm door perfectly! December 29, 2011
Very attractive product. The overall look of the French Coir Mat is quite attractive. I actually was not aware from the online photo that there are three colors on the mat - so, it looks even better in person than in the photo. December 28, 2011
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Product:RD207-French Court Coir Mat