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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 223 reviewers.
Rated 1 out of 5 by Not for outdoors! I was so disappointed by this mat. I wanted to love it! It was beautiful to look at, but the fibers are very loose and come inside on everyone's shoes--basically defeating the purpose for which I brought it. Also, after having it outside for a few weeks, when I lifted it up to shake off some snow was the first time I noticed a sticker on the bottom stating it was best for covered areas. Sure would have been helpful for that to have been in the product description. February 27, 2014
Rated 3 out of 5 by Attractive but...... It's very attractive but does shed rather badly. Not sure how long it will last at this rate February 15, 2014
Rated 5 out of 5 by Elegant! Love this mat! Looks beautiful at my front door! Thick and great quality! January 25, 2014
Rated 5 out of 5 by Great Value It is thick and very nice, I use it in an enclosed porch. January 17, 2014
Rated 5 out of 5 by Looks great and very well made The design of this mat is very pretty. The quality is also impressive. The mat is very thick, and the color has held up well in direct sunlight. January 14, 2014
Rated 4 out of 5 by Nice outdoor mat I have bought this mat several times. I usually buy it in green for spring and summer and this time I bought red for christmas/winter time. I like the pattern and the rich colors. The large size works perfectly on our door step. It is nicely thick and weighty but unfortunately the color starts fading pretty quickly even though our front porch is covered (although exposed from the sides). It starts looking old after about 6 weeks. January 11, 2014
Rated 1 out of 5 by The product was a disappointment. The mat sheds terribly. Also, when it gets dirty from normal use, it is impossible to clean and looks awful. Have had it for about a month and will have to throw it away. Looks too dirty to have it at my door during the holidays. December 18, 2013
Rated 5 out of 5 by Great entrance rug Just ordered my second rug and love these! They are very unique can't find anything like it in other retail stores. Also, they are very good quality, sturdy and they hold up very well! November 29, 2013
Rated 4 out of 5 by Love but hope it holds up I am really pleased with my french court coir mat. I was first shocked at how fast it came. The tracking did not keep up with the package and it arrived before I expected it. I liked that it did not have lots of packing material. The rug was longer than I expected. I guess I did not measure right when I ordered but with double doors I kept the medium I bought and it looks great. I love the black and tan color and I am happy every time I drive up to my door. It is starting to shed some after only a month. Based on other reviews I do hope it lasts. November 23, 2013
Rated 5 out of 5 by Durable and bright This is a thick long-lasting mat. It's my second and the first lasted for years. It brightens the front entry from a distance. November 17, 2013
Rated 5 out of 5 by Stunning Harlequin Mat and very well made. I love this harlequin design welcome mat. It is substantially heavy and the design lasts. This is the second mat I have ordered as I left the last one at the home when it was sold. I bought the Ballard design matching ribbon and added it to my Christmas wreath and got many compliments on my matching entrance theme. November 7, 2013
Rated 5 out of 5 by Adorable! It looks just like the picture. Really thick and sturdy, should last for years! November 4, 2013
Rated 5 out of 5 by French Court Coir Mat This mat was everything I hoped it would be! The red color is the thickness of the mat also. Looked at a lot of different ones before deciding on this one...& I definitely made the right decision! November 3, 2013
Rated 5 out of 5 by Just like it looks in the picture It's solid, looks great, picks up dirt but doesn't look dirty. Really nice product November 1, 2013
Rated 3 out of 5 by beautiful, but too thick This is a great looking mat - it is beautiful and not over the top. However, it is so thick, that I have had several people trip over it when trying to come in.... not awesome. November 1, 2013
Rated 5 out of 5 by Love the style!! I LOVE this mat! It's functional, as well as stylish. I have a Halloween display it matches perfectly, and already have ideas for Christmas! :) Important note; the cream color is a golden barley color in person. I was very disappointed, as I had picked this item particularly for the cream color. However, it was still so beautiful, I decided to keep it. So happy I did! October 13, 2013
Rated 4 out of 5 by Beautiful pattern and color Well made, green is almost a Kelly green, pattern is nice and hard to find elsewhere. This is in a covered entry so hopefully pattern will be long lasting. Great accent piece that sets the tone well for my front doorway. Reasonable price too. September 18, 2013
Rated 4 out of 5 by Pretty rug, but thicker than most Very thick, and my storm door just barely passes over it without getting stuck. I should have checked the thickness measurement, but never considered it would be a problem. Overall, looks beautiful and eye-catching at my front door. September 4, 2013
Rated 5 out of 5 by JUST AMAZING I love this very elegant plush and thick rug I bought the green and it reminds me of my trip to France where as you entered some homes with this very same regal diamond pattern..... I loved it so much that ended up getting one more for my patio August 16, 2013
Rated 4 out of 5 by Lovely Door Mat The mat is very attractive and looks great on my front porch. I'm very happy with my purchase. August 7, 2013
Rated 5 out of 5 by This is a good quality product The mat is thick and heavy and is of good quality that will last for a long time. July 24, 2013
Rated 3 out of 5 by Nice looking but... Great looking entrance rug but sheds a great deal...could be the nature of cut coir matting so I may get a looped weave next time. July 22, 2013
Rated 5 out of 5 by great It looks great. Have purchased this item several times before. Especially like the thickness of mat. Looks excellent with a black door. July 10, 2013
Rated 3 out of 5 by re think Looks great in magazine and does have quality to it but it is sooooo thick that my screen door will not fit over it to open. July 10, 2013
Rated 5 out of 5 by beautiful and generous I was surprised at the generous pile. It is very thick, it is at my front door and gives a great attitude to the space. The neutral diamond accents are a little more lavender than I expected, I would prefer a gold tone but it works! I purchased the medium size and it a great choice for a standard sized door. July 7, 2013
Rated 5 out of 5 by Quality Outdoor Mat This is the second one I've purchased in the past several years. I like the look of this mat and it holds up very well. July 7, 2013
Rated 4 out of 5 by Good looking! This is my third French Coir Mat I have ordered. It is beautiful and durable. My only complaint is that it fades quite a bit if in direct sunlight. I have to replace it about every two years. I have bought both the medium and large and they both fit nicely in front of a large door. Makes a grand statement to your guests! July 3, 2013
Rated 5 out of 5 by Love the look! I love the way this looks on my screened porch in front of a French door. I'm not sure how well it will hold up but I don't care, it looks so good! June 30, 2013
Rated 3 out of 5 by Gets a little hairy Like most coir mats, this definitely gets a little hairy with people rubbing their feet before entry but worth it to me for the design! June 4, 2013
Rated 4 out of 5 by Nice mat I purchased this mat after looking at it for quite some time because I really liked the looks of it. The reviews made me question whether or not it would be worth the price, but I found that this mat is way better than the reviews. I do have it in a protected area on my front porch and it has not lost any color and has not shed at all. It is of very high quality and I do like it. The only thing I would say is a negative is that it is very thick and people have tripped over it, but overall it is a very nice mat. May 27, 2013
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Product:RD207-French Court Coir Mat

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