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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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French Court Coir Mat 4.2 5 160 160
Love but hope it holds up I am really pleased with my french court coir mat. I was first shocked at how fast it came. The tracking did not keep up with the package and it arrived before I expected it. I liked that it did not have lots of packing material. The rug was longer than I expected. I guess I did not measure right when I ordered but with double doors I kept the medium I bought and it looks great. I love the black and tan color and I am happy every time I drive up to my door. It is starting to shed some after only a month. Based on other reviews I do hope it lasts. November 23, 2013
Love it! This mat is really well made and very attractive. My house is tan with black shutters and a red door. The mat looks awesome on my front porch. March 26, 2014
Not for outdoors! I was so disappointed by this mat. I wanted to love it! It was beautiful to look at, but the fibers are very loose and come inside on everyone's shoes--basically defeating the purpose for which I brought it. Also, after having it outside for a few weeks, when I lifted it up to shake off some snow was the first time I noticed a sticker on the bottom stating it was best for covered areas. Sure would have been helpful for that to have been in the product description. February 27, 2014
French Court Coir Mat Very pretty, but since I've placed it where it's exposed to weather, it is fading & shedding & holds water, too. So if you have a protected area, I highly recommend it. Otherwise, perhaps not. March 31, 2011
Attractive but...... It's very attractive but does shed rather badly. Not sure how long it will last at this rate February 15, 2014
Elegant! Love this mat! Looks beautiful at my front door! Thick and great quality! January 25, 2014
Nice outdoor mat I have bought this mat several times. I usually buy it in green for spring and summer and this time I bought red for christmas/winter time. I like the pattern and the rich colors. The large size works perfectly on our door step. It is nicely thick and weighty but unfortunately the color starts fading pretty quickly even though our front porch is covered (although exposed from the sides). It starts looking old after about 6 weeks. January 11, 2014
Wow, so disappointed! Deep red, not bright, cheery red... I was really disappointed when this rug arrived. I ordered the large size, and it really is a bizarre size. It seems too narrow in depth to look right, but its extra long. If it could be twice the size in depth, it would look better. It looks like half the rug is missing! Also, the colors are not at all what I was expecting. I went with the red for Christmas, but the red is a deep color, not the bright, cheery color on the website. Also, the rug is very thick, but shedding a LOT...and the red coloring is running on the sides of the mat. It's awful. I am hoping Ballard will refund my shipping charges since this product is nothing like what was advertised. So bummed. December 6, 2011
Great Value It is thick and very nice, I use it in an enclosed porch. January 17, 2014
Looks great and very well made The design of this mat is very pretty. The quality is also impressive. The mat is very thick, and the color has held up well in direct sunlight. January 14, 2014
Good looking! This is my third French Coir Mat I have ordered. It is beautiful and durable. My only complaint is that it fades quite a bit if in direct sunlight. I have to replace it about every two years. I have bought both the medium and large and they both fit nicely in front of a large door. Makes a grand statement to your guests! July 3, 2013
Looks great at first doesn't hold it's color for long. I had looked at this door mat for so long but price always made me hesitate, since I could find nothing else I liked I decided to purchase it. Well I loved it at first but not more than a week or two of having it the color has faded and the straw fibers come out constantly. Maybe if it were half the price I wouldn't be so upset but for such pricey mat I expected better quality. July 18, 2012
The product was a disappointment. The mat sheds terribly. Also, when it gets dirty from normal use, it is impossible to clean and looks awful. Have had it for about a month and will have to throw it away. Looks too dirty to have it at my door during the holidays. December 18, 2013
beautiful, but not tough enough This mat is beautiful and looks great on my doorstep. I've had it out for 3 weeks and am disappointed to find that the coir has loosened a lot already - making it look like it has taken a beating. I tried vacuuming it, and that does not help. It's lovely, but should be sturdier, especially considering the price. December 22, 2011
Looks great, great quality I bought the French Court Coir Mat in black for my front and back porch. Even though they've seen a lot of traffic over the last 6 months, they've held up great. They still have beautiful color and no visible signs of wear. I highly recommend! March 16, 2011
Durable and bright This is a thick long-lasting mat. It's my second and the first lasted for years. It brightens the front entry from a distance. November 17, 2013
Stunning Harlequin Mat and very well made. I love this harlequin design welcome mat. It is substantially heavy and the design lasts. This is the second mat I have ordered as I left the last one at the home when it was sold. I bought the Ballard design matching ribbon and added it to my Christmas wreath and got many compliments on my matching entrance theme. November 7, 2013
French Court Coir Mat This mat was everything I hoped it would be! The red color is perfect...love the thickness of the mat also. Looked at a lot of different ones before deciding on this one...& I definitely made the right decision! November 3, 2013
Adorable! It looks just like the picture. Really thick and sturdy, should last for years! November 4, 2013
beautiful, but too thick This is a great looking mat - it is beautiful and not over the top. However, it is so thick, that I have had several people trip over it when trying to come in.... not awesome. November 1, 2013
Just like it looks in the picture It's solid, looks great, picks up dirt but doesn't look dirty. Really nice product November 1, 2013
Love the style!! I LOVE this mat! It's functional, as well as stylish. I have a Halloween display it matches perfectly, and already have ideas for Christmas! :) Important note; the cream color is a golden barley color in person. I was very disappointed, as I had picked this item particularly for the cream color. However, it was still so beautiful, I decided to keep it. So happy I did! October 13, 2013
Harlequin Romance This is a good mat & very distinctive looking. Its a great way to identify our front door vs. the neighbors. We live in an apartment building, so it will never have to stand up to the elements, but it's been perfect for "wiping the streets" off your shoes before entering the house. Its coir, so we did have some initial shedding, but nothing excessive and now it's fine. We bought the wide one because have the space and it's turned a small dead space into an excellent corner for catching the water runoff of wet umbrellas & boots or setting bags down on a protected surface while juggling kids & keys. High quality & great value...something I've come to expect from Ballard. August 11, 2012
Beautiful pattern and color Well made, green is almost a Kelly green, pattern is nice and hard to find elsewhere. This is in a covered entry so hopefully pattern will be long lasting. Great accent piece that sets the tone well for my front doorway. Reasonable price too. September 18, 2013
Pretty rug, but thicker than most Very thick, and my storm door just barely passes over it without getting stuck. I should have checked the thickness measurement, but never considered it would be a problem. Overall, looks beautiful and eye-catching at my front door. September 4, 2013
Sheds too much...design is obscured after just a couple of weeks I wish I could recommend this mat as I loved the design, but the coir sheds so much that the nice, crisp black diamonds it arrived with are almost completely gone in the first two weeks. I wasn't even able to brush it off with a stiff brush. Too bad. Maybe the manufacturer needs to re-think the material used...the high-contrast black motif just doesn't hold up with this material. May 19, 2012
The best found anywhere! We needed a new mat for our front door. We looked everywhere locally and could not find what we were looking for...the products were too small, too thin, poor designs, just too cheap looking. Then we received our Ballard catalogue in the mail...and, there it was...the perfect design, the perfect size, and VERY reasonably priced. The best part was when we received our door mat...we could not believe how thick it was! Would definitely recommend this product to anyone looking for a new door mat. And, rest assured, from now on, we will look first at our Ballard catalogue for anything we might need for our home! January 2, 2012
Green color is not as pictured This rug is good quality. However, I ordered the green and the color is not as pictured. The large diamonds are actually a dark, dark hunter green. And the small diamonds are a deep purple (they look tan in the photos). Unfortunately, I have to return them since they don't match the outdoor decor I bought them for. The products did arrive quickly - in 4 days. April 14, 2012
Disappointed I have owned this mat for 6 months now and use it on a covered front porch. Although initially very pleased, I've experienced excessive shedding and color fading. I purchased the black mat. Too bad as I really liked the look at the front door. May 1, 2012
Cute but not perfect I like the style of this mat very much, it really adds flair to my entrance. I got size Medium. Love the width (48"). But it would be better if it the front to back was deeper, as 16" is just enough to fit feet onto with it up against the threshold. Especially since the mat is tall it makes it tough for older people like my parents, who kind of tripped over it. Also, the color is rubbing off a little faster than I'd hoped. I've only had for about a month and already see some wear. January 10, 2012
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