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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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French Court Coir Mat 4.2 5 166 166
Wonderful! This is the second one I have bought for my front door. The first one is still looking good after over three years but I wanted a fresh look for the front- new color. The original one is doing duty at my back french doors! Very good quality mat. March 16, 2011
LOVE this doormat! I have this doormat at my front door entry in a semi-covered location. With a black front door it is visually stunning, as well as extremely durable. I absolutely love this doormat! June 2, 2011
I have had a few of these is the past however this new one is shedding fibers which one needs to constantly sweep because they enter the entry way. matt is shedding fibers that end up in the house and needs constant sweeping...maybe it was a defected matt. July 28, 2011
Very Nice Elegant looking door mat. Love the style and color. Looks great in front of my door. Have gotten many compliments. July 21, 2011
Beautiful and fun. I love these door mats. I'm going to buy them all, so I never run out. August 22, 2011
Front Door Mat Beautiful - I absolutely love it. Would recommend to anyone. August 5, 2011
Love it! Looks great at my front door! Very durable. Perfect size! I would recommend it if you want an elegant look but durable! June 6, 2011
KellyAnn This mat looks great by my front door. The quality is good and it adds a splash of style to my front porch. June 15, 2011
Love it! Had many compliments on this item. We love it too. The only complaint is that is is a little high and a few people have tripped a bit. Definitely would purchase again. March 16, 2011
#1 mat for elegance and durability This is a very strong and sturdy mat with a striking design. The variety of colours make it an easy choice for any home to add a touch of elegance. March 16, 2011
Best mat I have ever purchased Love the thickness and quality - received exactly what I thought I was purchasing March 16, 2011
LOVE THE DESIGN I'M SO PLEASED WITH THIS PURCHASE. IT WELCOMES MY GUESTS WITH STYLE! March 16, 2011
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Product:RD207-French Court Coir Mat