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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 209 reviewers.
Rated 5 out of 5 by Classic style, great quality. The French Court Coir Mat was part of my first order with Ballard, and I was impressed with the quality of everything I received. The mat is thick and well-made, and the classic design looks even better than in the catalog photo. It's nice enough to use both outside or inside of your front door, but may be a bit thick for the door to swing across inside. March 8, 2012
Rated 4 out of 5 by Very pretty, hope it lasts It is very nice, and a great improvement over the cheap, green, plastic mats I had before. They are slightly covered by the house's eaves which is recommended, but I noticed a little shedding. But they are very thick so I'm hoping that they won't wear away too much. They are quite handsome. March 8, 2012
Rated 5 out of 5 by Appealing and practical! This mat looks great! Not only does is add class to your doorstep but it is durable due to the strong bristles. March 1, 2012
Rated 4 out of 5 by Good looking mat I am happy with the quality; this is a good looking doormat. Sheds some but not excessively in the first month of use. A good product for the price. February 2, 2012
Rated 3 out of 5 by Cute but not perfect I like the style of this mat very much, it really adds flair to my entrance. I got size Medium. Love the width (48"). But it would be better if it the front to back was deeper, as 16" is just enough to fit feet onto with it up against the threshold. Especially since the mat is tall it makes it tough for older people like my parents, who kind of tripped over it. Also, the color is rubbing off a little faster than I'd hoped. I've only had for about a month and already see some wear. January 10, 2012
Rated 5 out of 5 by Elegant Colors deep and the depth of the mat most inviting. I love it. This is an item I would get again and again. It's at once classic and fresh. January 7, 2012
Rated 5 out of 5 by Court Coir Mat The Court Coir Mat is much better quality then I thought it would be. It has seen rain, mud and water over the last three weeks of heavy use at my front door. It rinses off easily and the color is just as bright as the day it arrived. I am very HAPPY with this mat. Thank You Ballard for another fine product. January 2, 2012
Rated 5 out of 5 by The best found anywhere! We needed a new mat for our front door. We looked everywhere locally and could not find what we were looking for...the products were too small, too thin, poor designs, just too cheap looking. Then we received our Ballard catalogue in the mail...and, there it was...the perfect design, the perfect size, and VERY reasonably priced. The best part was when we received our door mat...we could not believe how thick it was! Would definitely recommend this product to anyone looking for a new door mat. And, rest assured, from now on, we will look first at our Ballard catalogue for anything we might need for our home! January 2, 2012
Rated 1 out of 5 by the black faded off of the mat in a couple of days. I haven't even had the product for a month and the color has faded, it now looks old. The quality of the mat seems fine, but the color is now ugly. December 30, 2011
Rated 5 out of 5 by French Coir Mat - tres bon! Color appears more burgundy/rouge hue (not a true red)and compliments our front entry way storm door perfectly! December 29, 2011
Rated 5 out of 5 by Very attractive product. The overall look of the French Coir Mat is quite attractive. I actually was not aware from the online photo that there are three colors on the mat - so, it looks even better in person than in the photo. December 28, 2011
Rated 4 out of 5 by Looks just like the catalog photo The rug is thick and the pattern really makes a nice statement at our front door. We've only had it for a month but it seems to hold up well and the color is not fading in the sunlight. I wish is were a few inches wider to be a little more proportional to our space (I bought the long one), but it's fine. I would rate this "very good," but the only choices were "good" or "excellent." December 27, 2011
Rated 3 out of 5 by beautiful, but not tough enough This mat is beautiful and looks great on my doorstep. I've had it out for 3 weeks and am disappointed to find that the coir has loosened a lot already - making it look like it has taken a beating. I tried vacuuming it, and that does not help. It's lovely, but should be sturdier, especially considering the price. December 22, 2011
Rated 5 out of 5 by Great mat! I love the French Court Coir Mat. The design is exactly what I was looking for & the quality is the best I've found anywhere. December 19, 2011
Rated 5 out of 5 by The french court coir mat matched the vivid colors of the one in the catalog, and the quality is much better than what I expected:thick and plush We are very happy with our coir mat; aside from being festive, it is standing up to the holiday traffic very well! We have 4 large dogs and lots of children and visitors tracking through to see our Christmas decorations display, and the coir mat remains as good as new. December 14, 2011
Rated 5 out of 5 by Great addition to our entryway Thick and functional, very good looking. Have had multiple compliments on the appearance of this mat! December 9, 2011
Rated 1 out of 5 by Wow, so disappointed! Deep red, not bright, cheery red... I was really disappointed when this rug arrived. I ordered the large size, and it really is a bizarre size. It seems too narrow in depth to look right, but its extra long. If it could be twice the size in depth, it would look better. It looks like half the rug is missing! Also, the colors are not at all what I was expecting. I went with the red for Christmas, but the red is a deep color, not the bright, cheery color on the website. Also, the rug is very thick, but shedding a LOT...and the red coloring is running on the sides of the mat. It's awful. I am hoping Ballard will refund my shipping charges since this product is nothing like what was advertised. So bummed. December 6, 2011
Rated 5 out of 5 by Good quality, thick, attractive We bought the black one and it looks great on the front porch. It goes with our black rocking chairs and fixtures. It's thicker than our old one so that's taking some getting used to, but I'd buy it again. December 4, 2011
Rated 4 out of 5 by This product is great looking! Looks very pretty and really brightens up my front porch! Very dense and rich looking. I've had my eye on this mat for years, and I am so happy to now have it in my home. November 27, 2011
Rated 5 out of 5 by I love the harlequin pattern! I love this French Court Coir Mat...it is so thick and sturdy and it looks stately at my front door October 24, 2011
Rated 5 out of 5 by Great curb appeal! I purchased the red French Court Coir mat and I adore it! It is very substantial and looks great on my porch. October 23, 2011
Rated 4 out of 5 by Great design on doormat This is my second French Court coir doormat. I love the design that much. However, the first mat received was sent back, since the corner of the mat was fraying. The second mat had black blotches on the non-painted diamonds on one side. I decided not to send back, but painted the blotches. My first mat lasted 6 years, and although the design faded, it was otherwise intact. October 23, 2011
Rated 5 out of 5 by Great Quality Love it! It's exactly what i had in mind (looks exactly like catalog photo). wish i would have gotten it sooner. October 19, 2011
Rated 5 out of 5 by Love this Door Mat! I received my small french court mat yesterday and it is beautiful! It is very thick and good quality. Definitely worth the $26. I have mine displayed on my flagstone porch and it looks great with my mums and pumpkins. I think it will look great with any decor as the seasons change. Highly recommend!! October 18, 2011
Rated 5 out of 5 by Excellent! We are very happy with the French Court Coir Mat! It is perfect on our front porch and exceeded my expectations. It looks very sturdy and the design is distinctive. September 29, 2011
Rated 4 out of 5 by Nice mat, more options please! We needed a bigger doormat for the size of our porch and door and this was a perfect fit. I wish Ballard had more mats this size to choose from as the pattern wasn't my favorite; however my husband likes it. It seems durable and its bristles are stiff and sturdy. Avoid walking on it barefoot. September 28, 2011
Rated 5 out of 5 by Beautiful mat This mat is a lovely addition to my home entrance. I liked it so much I ordered a second, smaller, one for the bottom of the stairs that lead to the entrance of my Charleston single. September 26, 2011
Rated 5 out of 5 by Love it I love this mat, looks perfect at my front door and have already gotten so many compliments on it. Love it! September 6, 2011
Rated 5 out of 5 by Beautiful and fun. I love these door mats. I'm going to buy them all, so I never run out. August 22, 2011
Rated 3 out of 5 by a good mat This mat is very attractive with its design and its deep "pile". On the other hand, it does shed more than I expected it too. August 10, 2011
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