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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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French Court Coir Mat 4.2 5 160 160
Fabulous Front Door Statement! These mats are just fantastic - I buy 2 large size mats as I have a double front door. Extremely durable, heavy and absolutely worth the price. These are my 3rd set! LOVE this mat! October 25, 2012
Love it! Just purchased my 3rd one! Just purchased my 3rd medium black mat! Great, unique welcome to the front door and looks great against our dark red brick and black shutters. Please keep selling them! October 21, 2012
Doormat Mat arrived promptly. Looks wonderful. Really brightens up the front entry. Very fun doormat. Actually I have never gotten a product from Ballard I didn't like! October 19, 2012
Classy ! I purchased this mat in black for the front entrance along with 8 of the rubber stairtreads on the brick steps leading up to the door. It has totally transformed the front of the house which was very plain , but looks very classy now. I have had tons of compliments and inquires as to where I found such a great mat! Love love love it September 23, 2012
Cool Coir Mat Love my new black and white harlequin motif coir mat. We ordered the large size. It is at my front door in our vacation home and just sets the tone for the vibe I'm going for in our house. October 12, 2012
It's very fashionable...great for entrance I love these ....have them at both doors. They are great. The only problem is they fade. If they didn't fade they would last longer and look better . As it is, they last about one year........look pretty shabby after that, but apparetnly I like them so much , I keep buying them. September 16, 2012
Amazing quality and style! I ordered 2 French Court Coir Mats. I love them! They are thick and durable, plus look as pretty and smart as any front door mat I have seen. I couldn't be more pleased. Rebecca O. September 16, 2012
Looks Great Looks great and so far is holding up nicely. I highly recommend. September 12, 2012
lovely This rug completed the look of my formal living area. It matches with all the colors in the house. September 1, 2012
Love this mat! This mat is stylish and sturdy, and offers just enough splash of color to say 'welcome!' September 2, 2012
Great product I have never used this catalogue before, however, I found from the beginning a very professional person to talk with, and then when this mat, ordered in green and black, perfect. I had never used this company, but will come back again. The follow through was great. The mats are thick and lovely. June 21, 2012
This outdoor mat is an eye-catcher Mat is gorgeous. Looks fantastic sitting outside freshly painted front door. August 1, 2012
Absolutely Gorgeous! Who would think an outdoor mat makes such a difference!! I adds a touch of class to my entrance. July 27, 2012
Attractive, but .... The mat is thicker than I realized and therefore my door rubs over it every time it is opened and closed. Also, the coir "sheds", resulting in this being tracked into my house and creating a mess. I have removed it from my side entry and put it in the garage where the mess won't be a problem. Too bad , since it is a nice looking mat. June 7, 2012
Classic and Functional! This mat is exactly what I was looking for - it has character and charm without being cutsy. It seems to be very well made and will hopefully last for years! July 15, 2012
Beautiful color Colors are rich and deep. Price was right. I would order a larger one if it were availbale. July 21, 2012
Very Pleased With This Mat! I got this coir mat in red, it looks so good with my red front door! I absolutely love the design. The only thing that's not perfect about this mat is that it sheds beige-colored fabric strings. I need to brush the strings away from the mat from time to time...otherwise, great product! May 25, 2012
red mat I bought the largest size. It was a sort of blood red with the "white" diamonds being a light gold. It is about one inch deep--quite substantial. I'm happy with it and would recommend it to someone else. June 10, 2012
Elegance I love the finishing touch this mat gives to any entrance. This is the third one I have purchased! June 23, 2012
Classic look This mat looks great at my front door with a pot of pansies and a wrought iron bumble bee! June 14, 2012
Nice I ordered two of these, one for the front door and one for the backdoor and I really like them. They are well made and thick. May 24, 2012
Perfect Sophisticated Mat at a great price I needed several different sizes of doormats that were sophisticated, fun and french. The Harlequin diamonds suited my needs and I was pleased to find that although the price is reasonable, the quality is fine. The toughest decision is what color to buy! April 22, 2012
French Court Coir Mat Looks great! Adds a nice touch to my porch area. Highly recommend them. May 29, 2012
Classic style, great quality. The French Court Coir Mat was part of my first order with Ballard, and I was impressed with the quality of everything I received. The mat is thick and well-made, and the classic design looks even better than in the catalog photo. It's nice enough to use both outside or inside of your front door, but may be a bit thick for the door to swing across inside. March 8, 2012
It's great....this is my third. Love it Gorgeous, last about 2 full seasons (fades from sun) but to be expected. Love it....it's my third and I don't ever plan to change May 10, 2012
Chic addition to country house Ordered 2 of the same in different sizes. The photo makes the coir look whiter than it actually is but they look fanastic on my porch and really help with muddy feet and paws! April 20, 2012
Very pretty, hope it lasts It is very nice, and a great improvement over the cheap, green, plastic mats I had before. They are slightly covered by the house's eaves which is recommended, but I noticed a little shedding. But they are very thick so I'm hoping that they won't wear away too much. They are quite handsome. March 8, 2012
quality mat! I love it! A great new spring addition to our front door...great quality and a great design! April 26, 2012
Looks just like the catalog photo The rug is thick and the pattern really makes a nice statement at our front door. We've only had it for a month but it seems to hold up well and the color is not fading in the sunlight. I wish is were a few inches wider to be a little more proportional to our space (I bought the long one), but it's fine. I would rate this "very good," but the only choices were "good" or "excellent." December 27, 2011
Court Coir Mat The Court Coir Mat is much better quality then I thought it would be. It has seen rain, mud and water over the last three weeks of heavy use at my front door. It rinses off easily and the color is just as bright as the day it arrived. I am very HAPPY with this mat. Thank You Ballard for another fine product. January 2, 2012
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