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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 233 reviewers.
Rated 5 out of 5 by This product looks good. This product looks really good outside my front door. The design is elegant and it's thick and does the job of cleaning visitors' shoes. Looks like it will last many years, too. September 21, 2014
Rated 1 out of 5 by Very pretty but don't use it to wipe your feet on! This mat is very pretty once it comes out of the box. But if you use it daily be ready to purchase one every year. It sheds a lot and the black fades fairly quickly. Only buy this product if you are going to use it for decoration. August 4, 2014
Rated 1 out of 5 by I am not pleased with this product I am very unhappy with the purchase I made for this product. The material of this mat is already tearing apart,it is very expensive and I have been a member shopping here for along time. Instead of adding a decor to my home,it made my home dirtier believe it or not. When my kids walk in the door and step on the mat,because it is tearing apart it does not pick up on the dirt the mat ingredients are tearing apart and when my kids or I walk into the home the floor gets dirtier. I would not recommend this product to anyone. I wish to return this product and i want to know how to return it. I am a customer for years,and just am disappointed with this product. August 2, 2014
Rated 5 out of 5 by Great Mat !!! This mat is very attractive and durable. I am hoping it does not fade (have one on my front porch and one on my patio that is covered). I highly recommend this to your customers. Thank you July 17, 2014
Rated 5 out of 5 by attractive and functional The rug is functional as well as being very attractive. I have 2 dogs that swim in a pond and after a very busy day of chasing frogs (and NEVER catching them, thank heavens) they come bounding in the backdoor and cross the exterior thresh hold where the rug catches a lot of their outdoorsy stuff. July 13, 2014
Rated 5 out of 5 by Excellent product Fits perfectly and looks very nice. Really like it. June 18, 2014
Rated 5 out of 5 by French Court Coir Mat I LOVE this door mat! It is thick, tough, bright, cheery and makes a lovely statement at our front door. It is our second one. The first is just two years old and although it is under a porch roof, it gets wet at times. This spring it had begun to look not only very dark in color, but quite worn on the long edges. I moved it to the garage where we enter the laundry room as guests rarely see that area. This new one is "smashing" and something to be proud of :) Thank you for offering a lovely product. I also own one of your iron paper towel holders. It is about 7 years old and still looks as nice as the day it arrived....Love that too! thanks =] June 16, 2014
Rated 5 out of 5 by Makes a stately entrance! We live in an enclosed condo complex, so I am not concerned with the inability to hold up in weather. It is a high mat and we had to adjust for about a day so not to trip on it. Now we are used to it and it is gorgeous! May 30, 2014
Rated 1 out of 5 by Poor quality- messy shedding and fades quickly! I loved the look of this entry mat, but was disappointed almost immediately! Initially, the mat sheds terribly and tracks all through the house. Within a few weeks the color was completely worn off in the center with noticeable wear pattern. I had the rug less than a year and threw it out because it looked so unattractive. Very disappointing. April 30, 2014
Rated 5 out of 5 by Love it! This mat is really well made and very attractive. My house is tan with black shutters and a red door. The mat looks awesome on my front porch. March 26, 2014
Rated 1 out of 5 by Not for outdoors! I was so disappointed by this mat. I wanted to love it! It was beautiful to look at, but the fibers are very loose and come inside on everyone's shoes--basically defeating the purpose for which I brought it. Also, after having it outside for a few weeks, when I lifted it up to shake off some snow was the first time I noticed a sticker on the bottom stating it was best for covered areas. Sure would have been helpful for that to have been in the product description. February 27, 2014
Rated 3 out of 5 by Attractive but...... It's very attractive but does shed rather badly. Not sure how long it will last at this rate February 15, 2014
Rated 5 out of 5 by Elegant! Love this mat! Looks beautiful at my front door! Thick and great quality! January 25, 2014
Rated 5 out of 5 by Great Value It is thick and very nice, I use it in an enclosed porch. January 17, 2014
Rated 5 out of 5 by Looks great and very well made The design of this mat is very pretty. The quality is also impressive. The mat is very thick, and the color has held up well in direct sunlight. January 14, 2014
Rated 4 out of 5 by Nice outdoor mat I have bought this mat several times. I usually buy it in green for spring and summer and this time I bought red for christmas/winter time. I like the pattern and the rich colors. The large size works perfectly on our door step. It is nicely thick and weighty but unfortunately the color starts fading pretty quickly even though our front porch is covered (although exposed from the sides). It starts looking old after about 6 weeks. January 11, 2014
Rated 1 out of 5 by The product was a disappointment. The mat sheds terribly. Also, when it gets dirty from normal use, it is impossible to clean and looks awful. Have had it for about a month and will have to throw it away. Looks too dirty to have it at my door during the holidays. December 18, 2013
Rated 5 out of 5 by Great entrance rug Just ordered my second rug and love these! They are very unique can't find anything like it in other retail stores. Also, they are very good quality, sturdy and they hold up very well! November 29, 2013
Rated 4 out of 5 by Love but hope it holds up I am really pleased with my french court coir mat. I was first shocked at how fast it came. The tracking did not keep up with the package and it arrived before I expected it. I liked that it did not have lots of packing material. The rug was longer than I expected. I guess I did not measure right when I ordered but with double doors I kept the medium I bought and it looks great. I love the black and tan color and I am happy every time I drive up to my door. It is starting to shed some after only a month. Based on other reviews I do hope it lasts. November 23, 2013
Rated 5 out of 5 by Durable and bright This is a thick long-lasting mat. It's my second and the first lasted for years. It brightens the front entry from a distance. November 17, 2013
Rated 5 out of 5 by Stunning Harlequin Mat and very well made. I love this harlequin design welcome mat. It is substantially heavy and the design lasts. This is the second mat I have ordered as I left the last one at the home when it was sold. I bought the Ballard design matching ribbon and added it to my Christmas wreath and got many compliments on my matching entrance theme. November 7, 2013
Rated 5 out of 5 by Adorable! It looks just like the picture. Really thick and sturdy, should last for years! November 4, 2013
Rated 5 out of 5 by French Court Coir Mat This mat was everything I hoped it would be! The red color is the thickness of the mat also. Looked at a lot of different ones before deciding on this one...& I definitely made the right decision! November 3, 2013
Rated 5 out of 5 by Just like it looks in the picture It's solid, looks great, picks up dirt but doesn't look dirty. Really nice product November 1, 2013
Rated 3 out of 5 by beautiful, but too thick This is a great looking mat - it is beautiful and not over the top. However, it is so thick, that I have had several people trip over it when trying to come in.... not awesome. November 1, 2013
Rated 5 out of 5 by Love the style!! I LOVE this mat! It's functional, as well as stylish. I have a Halloween display it matches perfectly, and already have ideas for Christmas! :) Important note; the cream color is a golden barley color in person. I was very disappointed, as I had picked this item particularly for the cream color. However, it was still so beautiful, I decided to keep it. So happy I did! October 13, 2013
Rated 4 out of 5 by Beautiful pattern and color Well made, green is almost a Kelly green, pattern is nice and hard to find elsewhere. This is in a covered entry so hopefully pattern will be long lasting. Great accent piece that sets the tone well for my front doorway. Reasonable price too. September 18, 2013
Rated 4 out of 5 by Pretty rug, but thicker than most Very thick, and my storm door just barely passes over it without getting stuck. I should have checked the thickness measurement, but never considered it would be a problem. Overall, looks beautiful and eye-catching at my front door. September 4, 2013
Rated 5 out of 5 by JUST AMAZING I love this very elegant plush and thick rug I bought the green and it reminds me of my trip to France where as you entered some homes with this very same regal diamond pattern..... I loved it so much that ended up getting one more for my patio August 16, 2013
Rated 4 out of 5 by Lovely Door Mat The mat is very attractive and looks great on my front porch. I'm very happy with my purchase. August 7, 2013
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Product:RD207-French Court Coir Mat

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