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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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French Court Coir Mat 4.2 5 166 166
Very pretty, hope it lasts It is very nice, and a great improvement over the cheap, green, plastic mats I had before. They are slightly covered by the house's eaves which is recommended, but I noticed a little shedding. But they are very thick so I'm hoping that they won't wear away too much. They are quite handsome. March 8, 2012
It's great....this is my third. Love it Gorgeous, last about 2 full seasons (fades from sun) but to be expected. Love it....it's my third and I don't ever plan to change May 10, 2012
Chic addition to country house Ordered 2 of the same in different sizes. The photo makes the coir look whiter than it actually is but they look fanastic on my porch and really help with muddy feet and paws! April 20, 2012
Looks just like the catalog photo The rug is thick and the pattern really makes a nice statement at our front door. We've only had it for a month but it seems to hold up well and the color is not fading in the sunlight. I wish is were a few inches wider to be a little more proportional to our space (I bought the long one), but it's fine. I would rate this "very good," but the only choices were "good" or "excellent." December 27, 2011
quality mat! I love it! A great new spring addition to our front door...great quality and a great design! April 26, 2012
Court Coir Mat The Court Coir Mat is much better quality then I thought it would be. It has seen rain, mud and water over the last three weeks of heavy use at my front door. It rinses off easily and the color is just as bright as the day it arrived. I am very HAPPY with this mat. Thank You Ballard for another fine product. January 2, 2012
Great design on doormat This is my second French Court coir doormat. I love the design that much. However, the first mat received was sent back, since the corner of the mat was fraying. The second mat had black blotches on the non-painted diamonds on one side. I decided not to send back, but painted the blotches. My first mat lasted 6 years, and although the design faded, it was otherwise intact. October 23, 2011
The french court coir mat matched the vivid colors of the one in the catalog, and the quality is much better than what I expected:thick and plush We are very happy with our coir mat; aside from being festive, it is standing up to the holiday traffic very well! We have 4 large dogs and lots of children and visitors tracking through to see our Christmas decorations display, and the coir mat remains as good as new. December 14, 2011
Appealing and practical! This mat looks great! Not only does is add class to your doorstep but it is durable due to the strong bristles. March 1, 2012
door mat Excellent colors for southwest, seems to wear well March 22, 2012
Love this Door Mat! I received my small french court mat yesterday and it is beautiful! It is very thick and good quality. Definitely worth the $26. I have mine displayed on my flagstone porch and it looks great with my mums and pumpkins. I think it will look great with any decor as the seasons change. Highly recommend!! October 18, 2011
Very attractive product. The overall look of the French Coir Mat is quite attractive. I actually was not aware from the online photo that there are three colors on the mat - so, it looks even better in person than in the photo. December 28, 2011
Nice mat, more options please! We needed a bigger doormat for the size of our porch and door and this was a perfect fit. I wish Ballard had more mats this size to choose from as the pattern wasn't my favorite; however my husband likes it. It seems durable and its bristles are stiff and sturdy. Avoid walking on it barefoot. September 28, 2011
Good quality, thick, attractive We bought the black one and it looks great on the front porch. It goes with our black rocking chairs and fixtures. It's thicker than our old one so that's taking some getting used to, but I'd buy it again. December 4, 2011
Elegant Colors deep and the depth of the mat most inviting. I love it. This is an item I would get again and again. It's at once classic and fresh. January 7, 2012
Green French Court Coir Mat I bought this mat as an "outside" entry door mat. My front door gets full sun all summer long and what really sold me on it was this description "hand stencilled using fade resistant dyes". The mat is gorgeous and of very good quality. However reading the reviews that the mat has gotten after I purchased it I'm crossing my fingers that it at least makes it throught the summer of 2011. April 22, 2011
Attractive Mat This is a beautiful, thick, well made mat. Beware that the red is not really a red color but closer to dark burgundy. I would have given a 5 star rating if not for the color difference. I really needed the orange-red shown in catalog & on web site--couldn't bring myself to send back though, as it was so nice. July 28, 2011
This product is great looking! Looks very pretty and really brightens up my front porch! Very dense and rich looking. I've had my eye on this mat for years, and I am so happy to now have it in my home. November 27, 2011
French Coir Mat - tres bon! Color appears more burgundy/rouge hue (not a true red)and compliments our front entry way storm door perfectly! December 29, 2011
Great mat! I love the French Court Coir Mat. The design is exactly what I was looking for & the quality is the best I've found anywhere. December 19, 2011
Good quality. Dimensions could prove problematic For some purchasers of this product, it is important to take heed of the thickness of the mat. In our case, we're finding that the mat is too thick; it rises above the height of the front door sill and this can cause people to trip on it. Otherwise, the mat is of excellent quality and has a pleasing appearance. June 8, 2011
Great addition to our entryway Thick and functional, very good looking. Have had multiple compliments on the appearance of this mat! December 9, 2011
Beautiful mat This mat is a lovely addition to my home entrance. I liked it so much I ordered a second, smaller, one for the bottom of the stairs that lead to the entrance of my Charleston single. September 26, 2011
Excellent! We are very happy with the French Court Coir Mat! It is perfect on our front porch and exceeded my expectations. It looks very sturdy and the design is distinctive. September 29, 2011
Great curb appeal! I purchased the red French Court Coir mat and I adore it! It is very substantial and looks great on my porch. October 23, 2011
Great Quality Love it! It's exactly what i had in mind (looks exactly like catalog photo). wish i would have gotten it sooner. October 19, 2011
I love the harlequin pattern! I love this French Court Coir Mat...it is so thick and sturdy and it looks stately at my front door October 24, 2011
Good value for price, fine quality This is a very nice doormat. I purchased the red. The shade of red is darker than in the picture, more burgundy than true red. So far it has shown no signs of fading in the sunlight. I highly recommend. July 24, 2011
Beautiful Black French Court Coir Mat I just received this mat today in black. Beautiful! I have it on my covered front proch, in front of my red door. The contrast between the red and black is very striking. The quality appears to be very good. June 16, 2011
Love it I love this mat, looks perfect at my front door and have already gotten so many compliments on it. Love it! September 6, 2011
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Product:RD207-French Court Coir Mat