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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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French Court Coir Mat is rated 4.2 out of 5 by 237.
Rated 5 out of 5 by from Love it! I bought the large black mat. It's perfect for my style. Love the "MacKenzie Childs" harlequin motif. It is sheddy still, after 1 month, but not unusually so for a coir mat. It's very thick, but not higher than my threshold. The thickness gives it an aura of luxury. Still, its a good idea to warn your elderly guests to watch their step.
Date published: 2013-02-15
Rated 5 out of 5 by from I buy one every year. The Med. is a perfect size for my front door. My top step is not as deep as some and this fits perfectly.
Date published: 2016-05-27
Rated 5 out of 5 by from Great mat! Great find, purchased it for my new home! It matches perfectly, we have tan siding and black front door/shutters. Great quality, durable, and well-made!
Date published: 2013-04-04
Rated 5 out of 5 by from door mat Excellent colors for southwest, seems to wear well
Date published: 2012-03-22
Rated 5 out of 5 by from Gorgeous Mat! I am so happy with this mat! It arrived quickly, the color is perfect and the quality is excellent (no shedding). I had wanted to order this mat for some time but had second thoughts after reading a few of the negative comments. I decided to go ahead and give it a try and I'm so glad that I did! The red is exactly like the picture and the mat is so thick that you can see it from the street. It adds a beautiful touch to our front entrance!
Date published: 2013-01-30
Rated 5 out of 5 by from LOVE this doormat! I have this doormat at my front door entry in a semi-covered location. With a black front door it is visually stunning, as well as extremely durable. I absolutely love this doormat!
Date published: 2011-06-02
Rated 5 out of 5 by from Looks great and very well made The design of this mat is very pretty. The quality is also impressive. The mat is very thick, and the color has held up well in direct sunlight.
Date published: 2014-01-14
Rated 5 out of 5 by from Beautiful mat This mat is a lovely addition to my home entrance. I liked it so much I ordered a second, smaller, one for the bottom of the stairs that lead to the entrance of my Charleston single.
Date published: 2011-09-26
Rated 5 out of 5 by from KellyAnn This mat looks great by my front door. The quality is good and it adds a splash of style to my front porch.
Date published: 2011-06-16
Rated 5 out of 5 by from Classic look This mat looks great at my front door with a pot of pansies and a wrought iron bumble bee!
Date published: 2012-06-14
Rated 5 out of 5 by from French Court Coir Mat I LOVE this door mat! It is thick, tough, bright, cheery and makes a lovely statement at our front door. It is our second one. The first is just two years old and although it is under a porch roof, it gets wet at times. This spring it had begun to look not only very dark in color, but quite worn on the long edges. I moved it to the garage where we enter the laundry room as guests rarely see that area. This new one is "smashing" and something to be proud of :) Thank you for offering a lovely product. I also own one of your iron paper towel holders. It is about 7 years old and still looks as nice as the day it arrived....Love that too! thanks =]
Date published: 2014-06-17
Rated 5 out of 5 by from Love the design of this doormat! Could not be happier with this purchase. Absolutely love everything about it!
Date published: 2016-07-24
Rated 5 out of 5 by from Eye-catching entry! This mat is great quality, thick and luxurious, with a well-done design. It looks terrific in front of my door, and really livens up the whole porch area. I'm very pleased!
Date published: 2012-12-07
Rated 5 out of 5 by from The mat looks great ! The mat is a well made addition to our lanai entrance. Delivery was fast. I bought two of these matts and I am very satisfied. Rick
Date published: 2015-05-16
Rated 5 out of 5 by from It's great....this is my third. Love it Gorgeous, last about 2 full seasons (fades from sun) but to be expected. Love it....it's my third and I don't ever plan to change
Date published: 2012-05-10
Rated 5 out of 5 by from Love it! This mat is really well made and very attractive. My house is tan with black shutters and a red door. The mat looks awesome on my front porch.
Date published: 2014-03-26
Rated 5 out of 5 by from Perfect Sophisticated Mat at a great price I needed several different sizes of doormats that were sophisticated, fun and french. The Harlequin diamonds suited my needs and I was pleased to find that although the price is reasonable, the quality is fine. The toughest decision is what color to buy!
Date published: 2012-04-22
Rated 5 out of 5 by from A Stylish Welcome - This door mat is a wonderful way to welcome family and friends in style. The classic motif lends itself to virtually every type of décor and can be ordered in a size that perfectly fits your entryway.
Date published: 2016-06-27
Rated 5 out of 5 by from What a great find! This is a very well made mat. It is just as shown in the picture. It goes very well with my newly stoned Portico and iron entry doors. I purchased the Black/Tan and the colors are vibrant!
Date published: 2014-11-20
Rated 5 out of 5 by from Excellent! We are very happy with the French Court Coir Mat! It is perfect on our front porch and exceeded my expectations. It looks very sturdy and the design is distinctive.
Date published: 2011-09-30
Rated 5 out of 5 by from quality mat! I love it! A great new spring addition to our front door...great quality and a great design!
Date published: 2012-04-26
Rated 5 out of 5 by from coir Mat Very Stylish and Sturdy. I bought 3 for my breezeway and I love them!
Date published: 2015-12-27
Rated 5 out of 5 by from French Court Coir Mat Looks great! Adds a nice touch to my porch area. Highly recommend them.
Date published: 2012-05-29
Rated 5 out of 5 by from Wonderful! This is the second one I have bought for my front door. The first one is still looking good after over three years but I wanted a fresh look for the front- new color. The original one is doing duty at my back french doors! Very good quality mat.
Date published: 2011-03-16
Rated 5 out of 5 by from Love Nice rug. Looks great. My daughter wants! My only wish is that it is was a little less thick. Have to step up.
Date published: 2017-01-10
Rated 5 out of 5 by from Adorable! It looks just like the picture. Really thick and sturdy, should last for years!
Date published: 2013-11-04
Rated 5 out of 5 by from Love this mat! This mat is stylish and sturdy, and offers just enough splash of color to say 'welcome!'
Date published: 2012-09-02
Rated 5 out of 5 by from Stylish mat This product looks great at my front door. It is long and narrow and is a nice addition to my front porch.
Date published: 2013-05-22
Rated 5 out of 5 by from Works well This is the second mat of this style I've purchased. They hold up well, but a number of years in the rain finally caused me to discard my first one. Looks cheerful at the door. This time I bought a red one and a green one. I'll swap them out so they can dry and for some variety.
Date published: 2015-12-03
Rated 5 out of 5 by from Very attractive product. The overall look of the French Coir Mat is quite attractive. I actually was not aware from the online photo that there are three colors on the mat - so, it looks even better in person than in the photo.
Date published: 2011-12-29
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