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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

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In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

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Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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French Court Coir Mat 4.2 5 166 166
Great Mat !!! This mat is very attractive and durable. I am hoping it does not fade (have one on my front porch and one on my patio that is covered). I highly recommend this to your customers. Thank you July 17, 2014
attractive and functional The rug is functional as well as being very attractive. I have 2 dogs that swim in a pond and after a very busy day of chasing frogs (and NEVER catching them, thank heavens) they come bounding in the backdoor and cross the exterior thresh hold where the rug catches a lot of their outdoorsy stuff. July 13, 2014
great look I ordered one black and one red. The black one looks great, but the sizes were odd. The small one, which I have, is a bit too small, but the other sizes weren't right either. But my beef is with the "red" one. First of all, it took forever for it to arrive, months, and then when it got here, it wasn't red at all, but maroon! I gave it away rather than have to pay shipping to return it. This is not Ballard's standard at all and I was quite disappointed. April 2, 2011
Not for outdoors! I was so disappointed by this mat. I wanted to love it! It was beautiful to look at, but the fibers are very loose and come inside on everyone's shoes--basically defeating the purpose for which I brought it. Also, after having it outside for a few weeks, when I lifted it up to shake off some snow was the first time I noticed a sticker on the bottom stating it was best for covered areas. Sure would have been helpful for that to have been in the product description. February 27, 2014
French Court Coir Mat I LOVE this door mat! It is thick, tough, bright, cheery and makes a lovely statement at our front door. It is our second one. The first is just two years old and although it is under a porch roof, it gets wet at times. This spring it had begun to look not only very dark in color, but quite worn on the long edges. I moved it to the garage where we enter the laundry room as guests rarely see that area. This new one is "smashing" and something to be proud of :) Thank you for offering a lovely product. I also own one of your iron paper towel holders. It is about 7 years old and still looks as nice as the day it arrived....Love that too! thanks =] June 16, 2014
Attractive but...... It's very attractive but does shed rather badly. Not sure how long it will last at this rate February 15, 2014
Excellent product Fits perfectly and looks very nice. Really like it. June 18, 2014
Makes a stately entrance! We live in an enclosed condo complex, so I am not concerned with the inability to hold up in weather. It is a high mat and we had to adjust for about a day so not to trip on it. Now we are used to it and it is gorgeous! May 30, 2014
French Court Coir Mat Very pretty, but since I've placed it where it's exposed to weather, it is fading & shedding & holds water, too. So if you have a protected area, I highly recommend it. Otherwise, perhaps not. March 31, 2011
Looks great at first doesn't hold it's color for long. I had looked at this door mat for so long but price always made me hesitate, since I could find nothing else I liked I decided to purchase it. Well I loved it at first but not more than a week or two of having it the color has faded and the straw fibers come out constantly. Maybe if it were half the price I wouldn't be so upset but for such pricey mat I expected better quality. July 18, 2012
Wow, so disappointed! Deep red, not bright, cheery red... I was really disappointed when this rug arrived. I ordered the large size, and it really is a bizarre size. It seems too narrow in depth to look right, but its extra long. If it could be twice the size in depth, it would look better. It looks like half the rug is missing! Also, the colors are not at all what I was expecting. I went with the red for Christmas, but the red is a deep color, not the bright, cheery color on the website. Also, the rug is very thick, but shedding a LOT...and the red coloring is running on the sides of the mat. It's awful. I am hoping Ballard will refund my shipping charges since this product is nothing like what was advertised. So bummed. December 6, 2011
Love but hope it holds up I am really pleased with my french court coir mat. I was first shocked at how fast it came. The tracking did not keep up with the package and it arrived before I expected it. I liked that it did not have lots of packing material. The rug was longer than I expected. I guess I did not measure right when I ordered but with double doors I kept the medium I bought and it looks great. I love the black and tan color and I am happy every time I drive up to my door. It is starting to shed some after only a month. Based on other reviews I do hope it lasts. November 23, 2013
beautiful, but not tough enough This mat is beautiful and looks great on my doorstep. I've had it out for 3 weeks and am disappointed to find that the coir has loosened a lot already - making it look like it has taken a beating. I tried vacuuming it, and that does not help. It's lovely, but should be sturdier, especially considering the price. December 22, 2011
Love it! This mat is really well made and very attractive. My house is tan with black shutters and a red door. The mat looks awesome on my front porch. March 26, 2014
Looks great, great quality I bought the French Court Coir Mat in black for my front and back porch. Even though they've seen a lot of traffic over the last 6 months, they've held up great. They still have beautiful color and no visible signs of wear. I highly recommend! March 16, 2011
Good looking! This is my third French Coir Mat I have ordered. It is beautiful and durable. My only complaint is that it fades quite a bit if in direct sunlight. I have to replace it about every two years. I have bought both the medium and large and they both fit nicely in front of a large door. Makes a grand statement to your guests! July 3, 2013
Elegant! Love this mat! Looks beautiful at my front door! Thick and great quality! January 25, 2014
Nice outdoor mat I have bought this mat several times. I usually buy it in green for spring and summer and this time I bought red for christmas/winter time. I like the pattern and the rich colors. The large size works perfectly on our door step. It is nicely thick and weighty but unfortunately the color starts fading pretty quickly even though our front porch is covered (although exposed from the sides). It starts looking old after about 6 weeks. January 11, 2014
Great Value It is thick and very nice, I use it in an enclosed porch. January 17, 2014
Looks great and very well made The design of this mat is very pretty. The quality is also impressive. The mat is very thick, and the color has held up well in direct sunlight. January 14, 2014
Looks cute online, but a huge disappointment I purchased the small and medium size, the small one doesn't shed as much as the medium but it still is a pain. the medium size one has been a nightmare and so unattractive since I took it out of the package. It just keeps on shedding; I've tried to sweep it, shake it, and vacuum it. NOTHING WORKS! They said to keep it in a covered area, and I did not but weirdly enough it looked better off it got rained on. Either way, save your money and don't buy this. November 9, 2012
Harlequin Romance This is a good mat & very distinctive looking. Its a great way to identify our front door vs. the neighbors. We live in an apartment building, so it will never have to stand up to the elements, but it's been perfect for "wiping the streets" off your shoes before entering the house. Its coir, so we did have some initial shedding, but nothing excessive and now it's fine. We bought the wide one because have the space and it's turned a small dead space into an excellent corner for catching the water runoff of wet umbrellas & boots or setting bags down on a protected surface while juggling kids & keys. High quality & great value...something I've come to expect from Ballard. August 11, 2012
Good looking but won't wear well. Love the harlequin design but the mat is very thick requiring that you step UP onto the mat before entering the house. The material of the mat shreds easily and somewhat tracks into the house and slightly obscures the colors of the design. December 20, 2012
Could not use as planned. Nice design and as pictured, but mat is so thick the storm door scraps the top of the mat. I cannot use at the door where I needed it. The mat is about 3 inches thick! December 11, 2012
Wears horribly After just two weeks at our side entry (very little coming and going; covered entry), the rug looks worn and old. We are very disappointed. December 13, 2012
The product was a disappointment. The mat sheds terribly. Also, when it gets dirty from normal use, it is impossible to clean and looks awful. Have had it for about a month and will have to throw it away. Looks too dirty to have it at my door during the holidays. December 18, 2013
The best found anywhere! We needed a new mat for our front door. We looked everywhere locally and could not find what we were looking for...the products were too small, too thin, poor designs, just too cheap looking. Then we received our Ballard catalogue in the mail...and, there it was...the perfect design, the perfect size, and VERY reasonably priced. The best part was when we received our door mat...we could not believe how thick it was! Would definitely recommend this product to anyone looking for a new door mat. And, rest assured, from now on, we will look first at our Ballard catalogue for anything we might need for our home! January 2, 2012
Sheds too much...design is obscured after just a couple of weeks I wish I could recommend this mat as I loved the design, but the coir sheds so much that the nice, crisp black diamonds it arrived with are almost completely gone in the first two weeks. I wasn't even able to brush it off with a stiff brush. Too bad. Maybe the manufacturer needs to re-think the material used...the high-contrast black motif just doesn't hold up with this material. May 19, 2012
Green color is not as pictured This rug is good quality. However, I ordered the green and the color is not as pictured. The large diamonds are actually a dark, dark hunter green. And the small diamonds are a deep purple (they look tan in the photos). Unfortunately, I have to return them since they don't match the outdoor decor I bought them for. The products did arrive quickly - in 4 days. April 14, 2012
Cute but not perfect I like the style of this mat very much, it really adds flair to my entrance. I got size Medium. Love the width (48"). But it would be better if it the front to back was deeper, as 16" is just enough to fit feet onto with it up against the threshold. Especially since the mat is tall it makes it tough for older people like my parents, who kind of tripped over it. Also, the color is rubbing off a little faster than I'd hoped. I've only had for about a month and already see some wear. January 10, 2012
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Product:RD207-French Court Coir Mat