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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Rugs
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French Bistro Comfort Mat 4.5 5 456 456
Very nice looking and comfortable I like the way these mats look in my French-inspired kitchen. They are very comfortable to stand on for long periods of time. I often cook for several hours at a time and can do so without the fatigue and ankle swelling I experienced before. Regarding complaints others have had. There was a slight smell that dissipated after a couple of weeks. The mats do not have a solid background. Instead they are mottled like a well-used chalkboard. They seem well made. I don't see that the cover would seperate from the rubber backing. December 8, 2012
Kitchen comfort mat met the expectations. We were looking for a thick, padded mat for the kitchen sink area. This one met our expectations, in that it looks good and is thick enough to provide a comfortable place to stand. When we first opened the package, the mat had a strong petroleum smell- it was offensive enough that we thought we might have to return it. But after a week or so, the smell was gone--and we're very happy we gave it a chance to air out. Would definitely recommend this product to anyone looking for a fatigue-type cushioned mat. February 13, 2012
So disappointed Have been looking at this mat for 6 months. Finally ordered it, and it arrived today. Yes it smells but that is not the problem. It looks water stained. I called thinking that it was defective. But no, I was told if you zoom in on the picture it is mottled and water stained looking. It costs to much to ship back so I will keep it but absolutely do NOT recommend buying it. It had such great potential to be fabulous. Instead it looks like a stained mess.I don't know if this is recent or if they always looked this way. They are drop shipped from a different vendor. December 4, 2012
a comfort mat with great style I have bought two of these mats for my kitchen. They give instant style and look great against our black and white flooring, defining the working space in front of counter areas. They show no dirt or grease and the slightly mottled black background surely helps with this camouflage while looking like real blackboard. The rugs have no odor as reported by previous reviewers, I was surprised to see that comment as there is no odor. They have not split and seem to be as good as new after 3 months. I will not be washing these in a machine although that is recommended. They keep perfectly clean with vacuuming. If necessary, I'll use a bit of soapy water. Highly recommend. December 28, 2011
Comfy mats I bought the 52" mats to put in front of my kitchen island & sink. These mats are comfortable underfoot and the smooth top cleans up easily. They look great. There was a funny smell the first day or two but that has faded away completely. December 17, 2012
Glad I bought it! I was a little concerned after reading reviews about the terrible oder from this mat, but i ordered it any way and I am glad I did. There was only a slight oder nothing I couldnt live with for the day, and this mat is much better looking than any of the ones I have seen in the stores. December 12, 2012
Eases foot and leg aches This is an awesome mat in the kitchen! So comfy to stand on! December 19, 2012
Comfortable and stylish Love the way the mats look (I have all 3 sizes) and they work well with my decor. This is my first comfort mat so I don't know how thick or cushy other mats are but I find these comfortable when I am standing on them prepping food or doing dishes. When I spill things on them they are easy to wipe clean. The care instructions say machine washable but I don't think that is necessary since they are so easy to wipe clean. Don't know how they would hold up in the washing machine so I don't plan on washing mine in the machine. The negatives is that even after 3 weeks my mats still have that strong rubber smell (hoping it will go away eventually) and there is a French error in the menu printing (but most people probably won't notice). November 17, 2011
Floor Mats Perk up Kitchen Decor and More... Replacing my plain black mats with these bistro inspired menu floor mats was an easy decision. The fact that they are so comfortable underfoot and reduce the "trip" factor are unexpected bonuses. C'est magnifique! February 24, 2012
Love it!!! Not only is it comfortable, holds flat to the floor and is a wonderful design, it cleans very easily with the wipe of a wet sponge. Love it! February 24, 2012
Great mats!!! Love these mats!!!!! Comfort plus great looks!!! Better than I expected ! February 24, 2012
It's got style This is by far, the most stylish comfort mat I have ever seen and I love the extra long size. It's easy to care for too. But it's not the most cushy mat I have experienced. Still, I'll take the style over comfort in mats and in shoes! January 31, 2012
Very Satisfied Very comfy to work on.....using 2 of them in my kitchen, adds a very "funky" look to my eclectic style, and does not show all the stuff that my kitchen floor does.....love them! Cannot wait to hear the comments of my Holiday guests....... December 2, 2012
beautiful and comfy I bought one for in front of my stove, looks so nice I had to go back and buy one for in front of my sinK! Nice that spills can be wiped off. I get many compliments November 30, 2012
Excellent Comfort Mat This is the best comfort mat I have seen anywhere. The width and length are perfect for below the sink and dishwasher area in my kitchen. The thickness makes it very comfortable to stand on. I love it, great design. November 28, 2012
Chic and Comfortable, Mais Oui! I bought this mat because it's so cute -- a French bistro chalkboard -- so creative -- especially when many 'chef's mats' look more like rubber boot-parks. This mat reminds me of Paris and is super comfortable. January 5, 2012
Love it! I've had my rug for almost 4 months now. It looks great , easy to clean with a damp cloth and it's a breeze to vacuum.The fact that it looks like it has some water spots on it, gives it that blackboard look I have it in front of my kitchen sink and it's really comfortable to stand on . P.S., It has a rubber smell when you take it out of the box, but after a few days, you really don't smell it. December 8, 2011
fits perfectly The large size fits perfectly below a double sink cabinet and the dishwasher. It is very comfortable to stand on and does not slip. November 30, 2012
French Bistro Comfort Mat is Perfect! This mat is even better than I had imagined. It truly looks like a chalkboard with a French menu, but it is very cushy and comfortable to stand on. Everyone that comes over comments on how cool it looks in my French Country kitchen. I've never received anything from Ballard Designs that I didn't love! Always excellent quality. December 8, 2011
Love the Mats!! They add so much to our kitchen. Not only beautiful on the floor but very comfortable under your feet. Really makes standing for long periods of time more comfortable. Would definately recommend to a friend. December 19, 2011
Beautiful addition to my kitchen. Just renovated my kitchen in a french country design and this mat works perfectly. The touch of black was exactly what was needed. Beautiful design, very comfortable under foot. Highly recommend. November 23, 2012
Terrific I am really enjoying the French Bistro Comfort Mat. You can immediately tell the difference from standing on the hard floor to standing on the mat. (Also my beautiful Siamese cat also loves the mat and I have to ask her to move so I can get to the sink!) December 9, 2011
Looks great feels so so I love the look of this mat though it's not the most comfortable one out there. We have another comfort mat from a different store that feels much better. The chalkboard menu looks as good as it's pictured in the catalog. Also I've been told there's a spelling error on it. November 17, 2012
Comfort and Style Fabulous addition to my kitchen. Have the large in front of my stove and loved it so much that I purchased the smaller one for in front of the sink. I have had these for 3 months and they still look new with no wear marks. Add's a nice accent touch to the kitchen. Best of all they stay in place. Also, they take the abuse of my Black Labrador, she loves laying on them for her nap. November 4, 2011
vERY COMFORTABLE I have hand scraped wood floors in my kitchen. This rug makes it comfortable to stand on while cooking. December 14, 2011
I like the size This mat is very comfortable. I love the design and could not be happier with my purchase. December 8, 2011
Cute and Comfy!!! This mat looks great, is fun, and extremely comfortable to stand on. I have three of them!!! November 15, 2012
A splurge, but so worth it I just love this mat, I ordered the large size to accommodate our large porcelain double sink area. The cushioning is great, the look is gorgeous with our gray/black granite and white cabinets. Everyone compliments it when they enter our kitchen. November 9, 2012
Mats I like the others received them with a rubber tire odor but once I put them down within a day it was gone. I love, love my mats. I highly recommend them. November 1, 2011
Hasn't held up Bought 2 mats for kitchen. Loved the look, cushioning very good. Unfortunately, after 6 months of weekly vacuuming the "decoration" has lifted off the mats from all 4 corners leaving a disheveled, curled appearance all around the edges. Getting ready to discard them as they look dreadful. IMO, they should have lasted longer. September 25, 2011
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