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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Rugs
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French Bistro Comfort Mat 4.5 5 449 449
French Bistro Comfort Mat The French Bistro Comfort Mat is quite spiffy in the kitchen. It's easy to clean & it's very durable. It has a nice cushion to it so it's nice under your foot while doing prep work. It is true to the picture on Ballard's website. All & all, I would recommend for others. March 30, 2011
Great Look & Feel I shopped lots of gel mats, etc. everywhere before purchasing this mat. Placed in front of my sink it definately helps the feet when chopping veggies or doing dishes. I really like the design which is a lot more interesting than anything in the gel mats and looks great in my black and white kitchen. I noticed before purchasing many people complaining about the smell. I did not find that to be a problem at all. Smells a little when you first unwrap but was easily gone overnight. Don't let it deter you. July 15, 2011
Terrific I am really enjoying the French Bistro Comfort Mat. You can immediately tell the difference from standing on the hard floor to standing on the mat. (Also my beautiful Siamese cat also loves the mat and I have to ask her to move so I can get to the sink!) December 9, 2011
French Bistro Comfort Mats/ THE BEST!!!! I ordered 2 of these mats for my Kitchen and absolutely love them!!! I have placed one by my stove & the other by the sink. My feet just love them. I'm actually going to order another for my pantry & give one as a gift. Great design & quality!!!!!!! April 27, 2012
So disappointed, should have returned it sooner! After loving the photo in your catalog, and considering the high price (large size) for a long time, finally ordered this pretty mat. Well, it's not so pretty in my kitchen, faded grey water mark look, terrible smell, and worse of all it's peeling on all four edges! Also, I expected it to be as stated, a "comfort mat", it's just a very thin foam, not a gel at all. Bummed out, want to "do-over"!!! NOT TRUE, the spongy rubber is NOT extra thick. There is no way I could put this in my washing machine. February 3, 2013
Exceeded my expectations! Upon reading some other consumer reviews I will admit that I had some concerns about the odor with these mats but decided to take a chance anyhow and ordered two for my kitchen. I must say they exceeded my expectations! Yes there was a mild rubbery odor for a few days but it quickly dissipated. They are very comfortable to stand on, are easy to clean, and add a pop of fun & interest to my hardwood floor. I've only had them about a month but at this point I love them and would highly recommend them! April 9, 2013
Bistro Rug This rug looks great and is really comfortable underfoot. The only disapppointing thing was the overpowering rubber smell that persisted for about a month. I actually kept it outside for three weeks because the odor was so strong. Love it now! April 25, 2011
I love this mat! I agree with the others about the smell, but I kept it on the floor next to an air register and it went away after a few days. The adorable style and French writing on this mat is what makes it so unique! I have received so many compliments on this mat! Granted, it is not as "gel like" as the gel pros, but is very comfortable to stand on regardless. I love the fact that it can be easily vacuumed or swept and so far, it has been very stain and water resistant. I would definitely recommend this mat! August 3, 2011
It's got style This is by far, the most stylish comfort mat I have ever seen and I love the extra long size. It's easy to care for too. But it's not the most cushy mat I have experienced. Still, I'll take the style over comfort in mats and in shoes! January 31, 2012
Worth the initial smell As others noted, the rubber/chemical smell is awful when you open the box. I left it outside for a week or so, draped across the arms of a chair so it could air out on both sides. It's very comfortable and incredibly attractive now. April 25, 2011
Comfy and Cute! There are cheaper comfort mats out there, but this mat is much cuter! It goes perfectly in my kitchen in front of the sink. I am considering getting the square version for in front of the stove. Did not disappoint! April 30, 2011
Floor Mats Perk up Kitchen Decor and More... Replacing my plain black mats with these bistro inspired menu floor mats was an easy decision. The fact that they are so comfortable underfoot and reduce the "trip" factor are unexpected bonuses. C'est magnifique! February 24, 2012
Chic and Comfortable, Mais Oui! I bought this mat because it's so cute -- a French bistro chalkboard -- so creative -- especially when many 'chef's mats' look more like rubber boot-parks. This mat reminds me of Paris and is super comfortable. January 5, 2012
Love the Mats!! They add so much to our kitchen. Not only beautiful on the floor but very comfortable under your feet. Really makes standing for long periods of time more comfortable. Would definately recommend to a friend. December 19, 2011
Perfect addition to a Country French kitchen! Perfect addition to a Country French kitchen, and "the cush" makes it easy on the legs when standing at the kitchen sink. I purchased the small rectangluar size, which was ideal in front of a 36" sink area. June 14, 2012
Bothersome Fumes This product has introduced bothersome fumes into our home. The material in these mats exudes very strong-smelling vapors and we find this very frustrating in view of the attractiveness of these products. April 25, 2011
Product is unique as well as functional I am enjoying the French bistro mat. It is a generous size and truly is so comfortable to stand on. The menu motif is fun and gives a custom made feeling.Easy to clean. Very happy with this purchase. March 31, 2012
Lots of Compliments Love the mat, nice and cushy, makes standing easier on the legs and back. A plus...we dropped a glass and it didn't shatter. We're sure the cushion helped keep the glass in our collection. April 27, 2011
done Best purchase in years. Helps 100% being in the kitchen, when cooking or just fixing a snack. So comfortable for your feet and legs. I would recommend this to every man, woman, and child. April 28, 2011
I love these rugs! I would definitely recommend these rugs! They pop in my kitchen and I saw some other posts about potential rubber smell. I've not experienced that with mine. Get them before they are gone! September 19, 2011
Looks great! This is everything that was advertised. The comfort level is high, and it is easy to clean. It is wide enough (I got the medium) to easily cover the floor space on a double sink. October 10, 2012
Looks good and is comfortable. The mat smelled like rubber for over 3 weeks even though I aired it out for two weeks outdoors. Finally after a month, it is fine and I enjoy using it and the way it looks.cokni August 26, 2011
THEY ARE SO COMFORTABLE TO STAND ON MY KITCHEN IS DONE IN FRENCH DECOR AND THEY REALLY ACCENTUATE MY KITCHEN. I AM GOING TO PARIS THIS SUMMER AND EVERYTIME I LOOK AT MY NEW MATS THEY REMIND ME OF MY UPCOMING TRIP. May 13, 2012
Nice looking, very comfortable on the back My only complaint would be when it first arrived it had a terrible rubber smell - had to leave it outside for a while and it still smelled - doesn't anymore, and looks nice. March 16, 2011
Love this mat Besides being the perfect colors for my black and white kitchen, it is so comfortable to stand on at the sink. It catches all the drips and saves my hardwood floors. October 6, 2012
Very attractive, thick and comfortable. I am very pleased with this comfort mat. I ordered the largest one for my sink and dishwasher area, and liked it so much I also got another one for the stove area. The mats are very attractive, I like that they are dark, they look great on my wood floors. The odor problem is minimal. I had my mat outside for a day, and after that there was hardly any odor. I had other, more expensive floor mats before, and they didn't look good after washing. I hope this one will last a long time. February 23, 2013
Funny Smell I just got my rugs yesterday. I really like the look and feel. However, they have a funny rubber smell to them. Has anyone else had this problem? Does it go away? April 26, 2011
Mats I like the others received them with a rubber tire odor but once I put them down within a day it was gone. I love, love my mats. I highly recommend them. November 1, 2011
Looks great! I was worried about other reviews complaining about rubber smell, but thankfully had no issues at all. It's a fun decorative touch to the kitchen! October 24, 2011
Love it!!! Not only is it comfortable, holds flat to the floor and is a wonderful design, it cleans very easily with the wipe of a wet sponge. Love it! February 24, 2012
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