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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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French Bistro Comfort Mat 4.4 5 525 525
Chic and practical These are super cute, and take the ache out of my feet, but you have to know that they are already "pre-stained" ... look closely at them, you will see faint water stains which are supposed to replicate the French cafe feeling. I love the way they look, since in my kitchen we just add to the stains. They clean up well, though. I've had the small demi for about four years now, and any stains that we added wash right out. They've lasted nicely. July 27, 2015
Color is a bit different I purchased two black mats and they appear navy blue in artificial light. True to color in daylight though. Overall I am pleased with them. July 17, 2015
Perfect except for the typo I love this mat. I got the small size, after carefully measuring the space where it would go. It arrived quickly and didn't have a bad rubbery smell that I had worried about. It is very comfy to stand on while I am at the sink. My only complaint is that there is a TYPO on the French menu. The fourth item under "le plat principal" says "Délices es sept mers". The letter d is missing, it should say "Délices des sept mers". (Delicacies of the seven seas). I checked the other shapes and sizes of this mat on the Ballard web site and they all have the same flaw. I wavered for a while about sending it back because of poor quality control and bad proof-reading but decided to try to paint on the little d instead. Otherwise, the mat is cute. If the bad French will bother you, don't buy this, or else buy it and either live with the error or paint the little d on yourself. June 26, 2015
great kitchen mat Comfortable to stand on. Easy to clean. Perfect size for my water spills. Love the French Bistro look. Black looks just like a chalk board. June 22, 2015
  • 2015-08-11T10:26:12.954-05:00
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Product:RM068-French Bistro Comfort Mat

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