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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 535 reviewers.
Rated 2 out of 5 by Make sure of your color choice! I ordered this mat in "slate". There is nothing slate about this item. The color is a deep, bright peacock blue!! It's awful. I'm sure the mat itself is fine but I wouldn't know since I didn't put it down. I really would like to have the mat but not wasting the money for shipping a third time! November 14, 2015
Rated 2 out of 5 by "Intended" Water Spots I was so excited to receive this mat, as I love the French Bistro look. However, I should have read more of the reviews, and paid closer attention to the pictures - the "faux" water spots on the mat that are supposed to be intentional to give the mat a "chalkboard" aesthetic look horrendous. I've never seen a chalkboard in "real" life with water spots like that. Although intended in the design, they look as if water or some other liquid has damaged the mat, and it's BRAND new! Upon arrival, it looked as if it had already endured a year on the floor beneath my sink. Luckily, I rarely use the overhead lighting in my kitchen, so the water spots won't be as noticeable, and I decided to keep the mat (and I also don't feel like dealing with the hassle of returning). Otherwise, it's fine, but I definitely won't be repurchasing or recommending. And, I also feel that it's important for others to know before ordering. November 6, 2015
Rated 1 out of 5 by Stains E V E R Y thing you drop on it it makes a stain Last X after I washed it I strayed w/Scotchguard but that didn't even help it's a mess October 21, 2015
Rated 5 out of 5 by Fantastic for anti-fatigue This is the second time I have purchased these mats. I love them for my kitchen and laundry room. They stay clean compared to rugs great to stand on for longer periods of time. October 3, 2015
  • 2015-11-29 T10:39:45.854-06:00
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Product:RM068-French Bistro Comfort Mat

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