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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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French Bistro Comfort Mat 4.4 5 517 517
Comfort Underfoot, Manageable Cleanliness Issues This mat adds a pleasing design accent and is delightful underfoot. I bought the green color, which better matches my kitchen decor and is more cheerful than black, and weekly cleanings more or less suffice. Cleaning is an issue. I don't find the suggestion to put this mat in the washer practicable, but a weekly plastic wool/soap and water washing, outside, followed by outside drying seems sufficient for regular maintenance. I mop up spills immediately if they occur. The problem is that the whole mat is porous, so any liquid applied to the surface sinks in. March 25, 2015
Style, Comfort these mats have it all! I have been "trolling" these mats for the longest time (probably a few years). I"m so happy I finally bit the bullet and bought them. They offer extra support and comfort while I stand at my kitchen sink or stove and they also give my kitchen just the look I've been looking for. Best new addition I made to my kitchen this year. March 10, 2015
love it! i have wanted this for a very long time but read the negative reviews and couldn't quite get over them. Silly Me! i do not notice any odor and it spot cleans very easily. i have not had to try washing the entire mat yet. Wish i had purchased sooner March 10, 2015
This product has great features The reason I say no is because the half oval bistro mat arrived with water spots. Seems like maybe it was a second hand one. As far as comfort it is wonderful. I also ordered the Laundry Room one with no spots and no problems. It is just such a hassle returning anything. I am thinking maybe if I wash the half oval bistro maybe the extensive water marks might disappear. First time I have felt something defective coming from you. Otherwise, I will continue being a loyal customer. Thanks so much, Lisa Chastain February 15, 2015
  • 2015-03-28T08:43:43.428-05:00
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Product:RM068-French Bistro Comfort Mat
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