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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
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Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
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French Bistro Comfort Mat
4.5
5
456
456
Blows away the more expensive and ugly gel mats
I read all the reviews on here (good and bad) and was so happy when I found this mat. I remodeled my kitchen with a french theme and was hoping to find a black and white rug. I never imagined that I would find something French, Black and White and comfortable on your feet. So you can imagine how happy I was to find this. I didn't want to believe the bad reviews, (attracting pet hair, horrible noxious fumes, poor quality). I showed my husband and told him about the bad reviews he agreed that we should try it anyway.
So glad I did! You really need to take people complaining with a grain of salt. I have loved this mat from the moment I took it out of the box. First it said it would ship May 15 and I got it April 27 and I ordered it April 23rd. So it was fast. I haven't smelled any rubber at all! It's beautiful and the spotting on the mat that people talk about isn't a defect it's in the design of a chalk board. C'mon people. I get nothing but compliments and it's so comfy on the feet. The best is my 2 cats do not want to have anything to do with it, so pet hair is not a problem for me.
There is nothing like this out there and I don't find anything attractive about the gel mats that are way more expensive. I ordered the medium size and put it in front of my stove. Fits perfectly. Go ahead and treat yourself. You won't be sorry.
May 1, 2012
It smells like bug spray
I was so excited to find this mat because it fit the size I was looking for and I loved the design. When I got it, it smelled really strongly of rubber (the "comfort" backing). I aired it out in the garage for 48 hours and brought it in the house. Still smelled strong. I washed it in the bathtub with mild baby wash. It still smelled. I aired it out again. Still smells! People come in to my kitchen and ask if I sprayed bug spray. I'm so disappointed and have resisted sending it back because I really love the design but I can't live with the smell.
March 25, 2011
So Disappointed
I loved this mat in the catalogue for a long time and then we finally ordered it. I wish I had been more thorough in reading the reviews. It did STINK when I received it, but that eventually went away. And it did have slight greyed discolorations to it, but I figured that looked like part of the chalkboard charm. However, just this morning, I noticed the edges are peeling - and when I logged in to write this review, I see I'm not the only one with this experience. We did purchase it almost a year ago, however, it was expensive and I feel like if I was going to pay this much, I should get at least more than a year of life out of it. So bummed. : (
August 29, 2011
Terrible quality: awful smell, not "squishy." Disappointing.
I was so excited to receive this mat because I love the design and had been looking for a soft, squishy comfort mat for my kitchen. I ordered the Medium when it was on sale before Christmas. It was delivered directly from the vendor. There are two problems with this item and I am returning it tomorrow. First, the odor never went away -- this smells like tires! I aired it out in my garage for three weeks now and it still smells. Second, it is not a thick, squishy, "comfort" mat at all. Just a regular rubber mat: it is thin with no give. I called Ballard and they sent me a return label to send it back to the vendor -- at my expense. Oh well.
January 12, 2012
