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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.6 out of 5 by 22 reviewers.
Rated 3 out of 5 by Very disappointed I've wanted to get one of these for quite some time and finally ordered the medium. Although the color is pretty, it is so much smaller than I hoped it to be. It measures just barely over 18 inches long. The specifications for a medium size bowl is 17.5"-21" long. In the picture, it is next to a ream of paper to see the size. It does not even look like the ones pictured. Instead of being rectangle shape, it is oval with handles. It also looks manufactured rather than hand carved and rustic. I really like Ballard Designs but this time I am very disappointed and sending it back. January 7, 2016
Rated 1 out of 5 by So Bummed! I'd wanted one of these bowls for so long, and I finally broke down after Christmas and ordered the large bowl (nice discount and free shipping). I couldn't believe the size of it! HUGE! It was definitely at the upper end of the dimensions. It was also "twisted." Think of wringing out a towel. Each end was tweaked in the opposite direction. I couldn't live with that part, so I decided I'd return it and exchange it for what I hoped would be a "large" medium. Nope. Smallest on the scale. It doesn't even look legit. I'm so bummed. What a waste of time, energy, money. And for the price, even on sale, I don't see the value. December 14, 2015
Rated 2 out of 5 by Dissapointed I ordered the medium sized dough bowl to go on my dinning room table but I was quite disappointed in the quality of the product. First, the size of the bowl I received was probably the smallest from the size range available and it was also quite narrow. Second, the bowl was very uneven; I understand that each piece is different and I certainly didn't expect it to be perfect but the bowl I received did not allow me to fill it with anything, everything would tilt. May 1, 2015
Rated 1 out of 5 by A Bit Disappointing I am looking for one about 30-36". I originally ordered both the medium and the large in hopes between the two I would find one the size I wanted. My luck...The large was huge measuring 42" #the biggest 'large' size#. The medium was small measuring 19" #the smallest 'medium' size#. Not only that, but it was pretty dark in color and appeared to be manufactured. I returned the large and reordered another medium in anticipation the next medium I received could not be the same size and have a more natural appearance then the one I already have. To my disappointment, the new medium was the same size, if not slightly smaller than the one I already have. And very similar in appearance, almost confirming my thoughts about authenticity. I am returning both mediums and will keep looking. I would agree BD could do a much better job with the sizing and pricing to narrow the selection to a more defined size. March 11, 2015
  • 2016-05-02 T07:40:01.262-05:00
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Product:AD535-Found European Dough Bowls
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