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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Flowers by the Sea Print 4.9 5 22 22
LOVE-LOVE-LOVE It is so beautiful! The colors, the peaceful atmosphere it creates, the absolute calming picture. I get compliments all the time!! October 23, 2014
Edges lacking The face of this canvas art is very nice. But it wraps around the side of the stretcher bars and the painting on the edges is ridiculously simplistic. I'm used to seeing the same quality of image wrapped around the sides, but instead the mottled blue of the sky is just a flat blue section, the green below has a bit more effort but is still not the same as the face. A few simple daisy-like flowers are halfheartedly painted on the left edge. I purchased this for a client space, but since the edges are in full view in that room I won't be using it there. I kept it for my own home because I had a corner it would work in that neither edge will be easily viewed and as I mentioned the face is quite nice. I may look into a frame. August 20, 2014
Gorgeous! It is perfect in my guest bedroom - painted a pale light green (water) color and it is stunning. It is actually more vibrant than what I see online which is wonderful - the green pops a bit more especially but still quite soft and just lovely to look at. The hand finishing is what really makes it. It looks like an expensive piece of artwork, not a print on canvas. I waited quite a while - was eyeing this for at least a year because I wasn't sure but am so happy I went ahead. March 23, 2014
Exactly as pictured I am well pleased with this canvas art print. It looks exactly as pictured online. It arrived well packaged (yet easy to unwrap) & ready to hang. I hung it in a bedroom as it is a restful/peaceful image to gaze upon. Because the print contains a variety of hues, it could easily coordinate with many color schemes. The vibrant colored purple hollyhocks make the image pop & accentuate this same color that's one of many in my room's bedspread (which was exactly what I intended). I've had this print now for a month & am very happy I purchased it. As always, well done Ballard Design. March 17, 2014
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