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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Floor Stocking Holder 4.7 5 14 14
Poorly made Straight out of the box the paint had sizable chips in it. I attached the support bar to the base and it stands noticeably crooked. I attempted to attach the screw to hold the top piece on but there is a small piece of irremovable metal welded in front of the hole so the screw goes in crooked and cannot attach. This could be a very nice piece if properly made. December 22, 2014
Well worth the money! I have been looking for a nice stocking stand for two years, with no luck. Everything I had seen so far was cheap looking and flimsy. I resorted to looking online, and found this one; and based on the great reviews, I decided to give the large one a try even though it was a little more than I had planned on spending. Well...It is beautiful and I am extremely happy with it, and it is well worth the money! It's a very sturdy/heavy piece that makes a statement in the room. Because it is so beautiful, I don't want to just use it at Christmas time for stockings. One reviewer stated that they use it to put throw blankets on as well, so that's what I did and it looks fabulous! November 19, 2014
Finally bought this I have been looking at this piece for years and finally pulled the trigger. I don't have a mantel so have had to get creative as to where the "stockings are hung". Although a little pricey, this piece is very solid and displays the stockings beautifully. One warning - this piece is extremely heavy. February 22, 2014
A good feature is you are not limited to just a mantle for stockings, this can be placed anywhere. Sturdy, attractive and a great option for hanging stockings. November 24, 2013
Sturdy well balanced item I've had this stocking holder for two years now and it still looks brand new. Its VERY sturdy and looks great with our stockings hung on it by our tree (we dont have a fireplace), it will be used for many years to come. Assembly was as easy as attaching a washer and screw. For the off season, I use it for holding throw blankets. September 27, 2013
So Many Uses! Perfect during the holiday for stockings, but in the off season, I love to hang my jewelry and small wristlet bags on it. It's very versatile, strong and everything's in plain sight when I'm getting dressed. It takes less than 5 minutes to attach the base to the stand. I Highly recommend you try it! May 30, 2013
Terrific product Absolutely love it. Well made and sturdy! Have 4 stockings on it and its perfect. December 14, 2012
This is just what I've been looking for! I do not have a fireplace mantle, so every year I have tried those single hook Stocking Holders. They do not seem to work for me with big, over-stuffed stockings. The Ballard Tabletop Stocking Holder is great!!! Really, just what I have been looking for!!! I am using it on the floor and it is just excellent! Thank-You ! Sincerely, DaiseyMay from Guilderland, NY December 6, 2012
Perfect for Stockings! LOVE hanging my kid's stockings on here instead of the mantel. Looks great next to the fireplace. I believe I have the large one and hang two on each side. Christmas morning Santa puts their stockings next to their present from him under the tree. December 5, 2012
Extremely heavy and solid! Should hold whatever heavy gifts fit inside stockings, stand is extrememly heavy and solid. Assembled easily but some washers were too small in diameter, we used what fit and it's holding together fine. December 1, 2012
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