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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Fleur De Lis Doormat Personalized 4.9 5 14 14
Everyone loves it! We bought this for our front porch, along with the grey chevron indoor/outdoor rug. The fleur de lis picks up a theme throughout our house. We've had several visitors say how much they like it. Also seems to work well for scraping off dirt and, so far, seems quite durable. Form and function! April 16, 2013
We love this door mat. Quality is excellent and we love the gray color. Personalization makes it look great. April 12, 2013
Understated and practical I received this as a gift and I love it! It cleans off all of the dirt off of our shoes before we enter the house but the mat itself never seems dirty! It looks very "handsome" and understated. Very nice addition to our home. January 10, 2013
Fleur De Lis Door Mat Love the fleur de lis door mat. I purchased the personalized one and it looks beautiful at my door and it is also functional. It came rolled but layed flat when it was placed at the door. It is great quality and I highly recommend it! January 3, 2013
Nice quality Medium weight door mat. Monogram gives nice quality look. August 5, 2012
This product has great features. Perfect for floor inside of back door. Size is perfect. Color is good, and embossed design is decorative in addition to providing texture for knocking dirt or dried grass from shoes. July 2, 2012
So far so great! Had this shipped to St. Louis from Northern VA. as a wedding shower gift for my daughter. I knew she would love it as the Fleur De Lis is the St. Louis emblem. With a new last name, the monogram in the center is perfect. She loved it! So far so great! I may order one for myself next.... June 17, 2012
Terrific! It is just terrific, gives a touch of luxury to the entrance. It is easy to clean and mantein. I really like it. May 11, 2012
The product was just as good as described! The mat looks great on my front porch! It has received lots and lots of compliments!!!!! January 30, 2012
This mat is attractive as well as practical. The mat has great, understated design, in addition to "doing the job"! Very nice! January 2, 2012
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Product:RD303-Fleur De Lis Doormats
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