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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Firenze Embroidered Panel 4.7 5 78 78
Better than I expected Drapes arrived early and they are better than I expected. They look great in my blue dining room. October 10, 2012
Love These Curtains! Great quality product as usual! I hung the curtain rod a few inches higher than usual for a dramatic effect in my dining room. They just graze the floor. Love them! September 15, 2012
Gorgeous These curtains are gorgeous. I purchased the gray and looks great against BM gray walls with white accent trim. Material is high quality and looks elegant in my dining room. September 5, 2012
They are beautiful The curtains are very striking looking. I chose the chocolate and am so glad I did. I measured the width. They were 49" wide instead of 50 as it says online. August 22, 2012
Perfect Panel! These curtain panels are wonderful! Everyone who comes over comments on how much they like the curtains in my living room! They are heavy in weight, lay nicely and block out the light when pulled shut. They have the perfect amount of design and character to pull the room together without looking too busy. These are the perfect addition to any room...dress it up without making it look too stuffy. April 2, 2012
Beautiful Drapery Panels These drapery panels inspired me to redo my bedroom. I had the same old lace drapes up for years, and although I wanted something new, I couldn't find anything I liked and I wasn't motivated enough to have some custom made. When I saw these I thought finally a solution. These drapes are beautiful, well made, and substantial. I like the tabs on the back for easy hanging. I got the SPA color and love them. February 13, 2012
Great drapes! Fabulous pattern, wonderful quality, hangs beautifully. Would definitely recommend these! May 21, 2012
Beautiful drape and texture The panels I received are fabulous. They have a nice texture and they hang very well. The quality is superb and they were a great choice for our home. February 29, 2012
Better than the catalog pictures I absolutely love the drapes. They are exactly what the room needed. The quality, style and design are perfect. March 9, 2012
The perfect touch These panels are beautiful, exactly what I was hoping for! You won't be disappointed. March 18, 2012
Beautiful curtains The linen is good quality, and the embroidery is beautiful. These add a very light touch to our bedroom. February 11, 2012
Beautiful panels! I am very happy with these curtains! Everyone that has seen them has commented on how beautiful they are. Only sorry I didn't order them sooner! November 6, 2011
Luscious! I purchased the chocolate and they are lovely. Very happy, especially considering the price. The look is updated, casual yet sophisticated at the same time. July 7, 2011
Very pleased! They work so well in our family room. So beautiful -- love these curtains!! May 15, 2011
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Product:FD042-Firenze Embroidered Panel