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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Firenze Embroidered Panel 4.7 5 78 78
love, love, LOVE these panels! Beautiful, well made, nicely lined. And they look gorgeous in my kitchen! November 17, 2011
Beautiful panels! I am very happy with these curtains! Everyone that has seen them has commented on how beautiful they are. Only sorry I didn't order them sooner! November 6, 2011
Fabulous quality!! The drapery is excellent in all respects - quality, appearance, they fall to the floor [84"] & hold their shape. They add a casual elegance to the room. I bought two panels in brown to go across my sliding doors out to the patio. They slide across the rod easily. The gate key pattern shows outside through the lining in a silhouette that is lovely. The best drapery I've ever owned & well worth the money. I plan to purchase 4 more for my living room in 96" [aqua or gray] so they will pool on the floor & provide consistency of decor in my small home. Enjoy! August 8, 2011
Beautiful! I placed these chocolate panels in my living room against light gray walls. They are beautiful. The panels have a heavy weight which allows them to drape nicely. July 12, 2011
Luscious! I purchased the chocolate and they are lovely. Very happy, especially considering the price. The look is updated, casual yet sophisticated at the same time. July 7, 2011
Great quality. Bold pattern in subdued color. I bought the chocolate panels and I LOVE them! Worried a bit about paying the price for these panels but the quality is outstanding and they really finish our great room beautifully. We have had multiple people comment on them and ask where we bought them. June 24, 2011
the product quality was great i originally ordered 4 panels. upon opening the first one i noticed that it was longer than i thought so i cut it and sewed a new hem. then i cut the second like i did the first. the second was the size that i had originally ordered and because i cut it it ended up too short. then i had to order a 5th panel. so....i got 3 short and one long in my first order. i had to order another long one and cut it to fit the first one i hung. other than the long wait for the 5th panel and the size mixup...i like them. June 24, 2011
Well made beautiful curtains These really dress up my home office. Material and workmanship appear to be of high quality. Color is as shown. Since they were pretty expensive, I looked around for similar panels with no luck. My only real complaint is that they took much to long to be shipped and I think they have been discontinued as I haven't seen them in a catalog or online in a few months. June 23, 2011
Quality Fabric These panes have a very nice weight and drape beautifully. Hanging them on the hidden tab tops make them look very elegant. June 23, 2011
Fantastic drapery - so sophisticated! I received my Firenze Embroidered Panels (4, 108"L) a few weeks ago, and was very impressed with the quality, weight, and feel of the fabric. I get endless compliments about them from my friends, too! These panels have completed the look of my living room, and I'm so glad I purchased them! June 23, 2011
The drapes are excellent I haven't had a chance to hang the drapes yet, but the quality is excellent. The style is just what I needed for my room. They should be because most of my room is from Ballard! The drapes are very well made and the fabric is exceptional. I am sure they will hang beautifully once I get them up because the fabric and lining are heavy. I would definately recommend them to anyone! June 9, 2011
Very pleased! They work so well in our family room. So beautiful -- love these curtains!! May 15, 2011
These panels are magical! I love these curtains! Fabric and embroidered trellis are of excellent quality and weight. The photo in the catalog does not due them justice. May 11, 2011
Sophisticated and Smart Curtain Panels I purchased the grey colored panels for my bedroom. They look wonderful against my chocolate brown walls and add a layer of sophistication to my room. I used the clip top rings and hung them on a large, decorative wooden curtain rod. They are fully lined and weighted and hang beautifully. March 16, 2011
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Product:FD042-Firenze Embroidered Panel