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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Firenze Embroidered Panel 4.7 5 78 78
Quality Fabric These panes have a very nice weight and drape beautifully. Hanging them on the hidden tab tops make them look very elegant. June 23, 2011
Nice fabric! I am very pleased with the look of the panels. I would have preffered a deeper hem with more weights and some stiffening on the top. The construction is a bit casual for the dressiness of the fabric, but overall they look fine. They are a nice compliment to the Lorraine bedding. March 27, 2013
Beautiful drapes I am very happy with my spa colored drapes. They came ready to hang with just a touch up with an iron. They are a good quality cloth that is a nice weight, not flimsy or light. They are backed with a nice white material as well. They look lovely in my newly remodeled bedroom. February 6, 2013
Wonderful quality. Well Constructed As someone who usually makes her own drapery panels, I appreciated the construction of this product. The rod pocket tabs let the draperies hang very evenly. I found very few stray threads on the embroidery. The pattern is light and is just right in the room. February 6, 2013
Worth the price.... I put off buying these for some time waiting to find something I liked as much for less. I never did, so I got them. They are great. Well made, beautiful, and they hang well. I've found through experience that draperies are one of those things where you inevitably get what you pay for....love them. Very pleased. They make the room. January 20, 2013
Love them! I love my new drapes! I got them in the brown and they add a ton of interest; movement & excitement to my family room. January 19, 2013
Beautiful Excellent quality, beautiful embroidery. They look wonderful! December 14, 2013
Stunning and well made. Though the panels are absolutely stunning, one of the panels arrived extremely wrinkled, as if they had been returned by another customer & repackaged without the care that I would expect from Ballard. With a careful steam ironing, they are gorgeous. July 19, 2012
Beautiful quality! These drapes are wonderful! Definitely even better in person than online. They are of nice quality and weight, without being too heavy. I love how they make a statement without over-taking the room. FABULOUS! May 24, 2012
Perfect! I couldn't be happier with these drapes. The quality of the fabric is high, nice and thick. The embroidery is beautiful. The drapes are weighted so they drape nicely. From the quality, I would expect the drapes to be much more expensive. They really make our family room look great. February 23, 2012
The quality of this product was a wonderful surprise. I am changing the style of my living and dining rooms from traditional to transitional so the brown firenze embroidered panels were a perfect choice. The fabric is lovely. The panels are well made and hang beautifully from dark brown wood rods. Cyndie March 7, 2012
Love them! Nicely weighted, thick fabric. Looks great in natural light! February 23, 2012
Great quality. Bold pattern in subdued color. I bought the chocolate panels and I LOVE them! Worried a bit about paying the price for these panels but the quality is outstanding and they really finish our great room beautifully. We have had multiple people comment on them and ask where we bought them. June 24, 2011
Beautiful, well made I'm very happy with these drapes. They're well made and beautiful. The "white" is more of a natural or off-white, but it still looks great against our gray-green walls with white trim. Highly recommended. March 15, 2013
Living and Dining Rooms Tied In Beautifully After scouring the internet, hoping to love cheaper options, I finally decided I had to have this lovely drapery. I bought the brown for the dining room and the grey-blue version for the living room in an open floor plan. After a very long wait for the blue (about 2 months), yesterday I ironed them and completed the installation. My husband is very impressed by the embroidery and substantial drape. And the colors couldn't be more appropriate for our transitional decor. August 29, 2013
Lovely I have had my eye on these for some time, but as a mother of a young family, I waited because of the price. However, now that they are up, I love them! They let in just the right amount of light in the morning, and the embroidery is clean and sharp. September 5, 2013
Beautiful drapes Having moved into a new home 6 months ago there were so many things to purchase. The first time I saw these drapes in the catalog I fell in love but thought they were too pricey and purchased less expensive drapes that didn't hang right and went unnoticed by anyone who came into our home. I finally decided it was time and purchased the Firenze panels in chocolate and am so happy I did. They look amazing in our family room! They hang perfectly, look custom made and I have received so many compliments from friends and family. They are so worth the investment. Thank you so much! June 30, 2013
Beautiful I love these curtains. The color is perfect and it looks just like it does online. My only complaint is the cost. They were so expensive and I needed 3 panels. April 29, 2013
love, love, LOVE these panels! Beautiful, well made, nicely lined. And they look gorgeous in my kitchen! November 17, 2011
the product quality was great i originally ordered 4 panels. upon opening the first one i noticed that it was longer than i thought so i cut it and sewed a new hem. then i cut the second like i did the first. the second was the size that i had originally ordered and because i cut it it ended up too short. then i had to order a 5th panel. so....i got 3 short and one long in my first order. i had to order another long one and cut it to fit the first one i hung. other than the long wait for the 5th panel and the size mixup...i like them. June 24, 2011
Pluses and a minus. The design of the fabric is lovely and works well in the room; however, the outer vertical sides are a bit longer than the body of the drape causing the sides to curl into the room. Hiking the tabs up a bit helped. March 15, 2013
BEAUTIFUL!!! Theses drapes are absolutely beautiful in person. The online picture does not even do them justice. The fabric is heavy and very durable. I absolutely LOVE them!! March 15, 2013
Not the quality expected for the price They are beautiful, however the stitching is missing on to 2 of my 4 panels in area. the lining on the back was super thin so you can see the pattern through from outside. Not worth the money in my opinion. Great look not great quality. March 2, 2013
curtains Curtains are well made, pattern is embroidered and it looks fantastic w/ the Crawley rug in grey which I also purchased. Good pricing, great quality and I know we will enjoy for years to come. March 1, 2013
Beautiful! After waiting on these drapes for four months ( on back order), I must say that they were worth the wait :-). The quality is wonderful & I found the drapes to be more beautiful in person than as pictured. The drapes pressed out easily with an iron (used an ironing cloth between iron & fabric) & are the perfect addition of texture in my loft. Highly recommend this product! January 29, 2013
High quality curtains We love our new curtains. They are in our dining room. Thick and high quality. Beautiful and modern. February 28, 2013
Beautiful No one else has a pattern like Ballard does on these drapes. It is the perfect fit in my dining room, they are beautiful! February 18, 2013
The drapes are excellent I haven't had a chance to hang the drapes yet, but the quality is excellent. The style is just what I needed for my room. They should be because most of my room is from Ballard! The drapes are very well made and the fabric is exceptional. I am sure they will hang beautifully once I get them up because the fabric and lining are heavy. I would definately recommend them to anyone! June 9, 2011
very nice qualifty I love these panels! high quality and absolutely beautiful. The color is perfect and they look wonderful in my home. January 19, 2013
This product is top-notch! I just adore my new curtains. They really bring that designer look that I was looking for. It's hard to find the balance between trendy and cheesy or cheap but these curatains are trendy, elegant, beautiful color that doesn't overwhelm or underwhelm. They are perfect. The quality is outstanding and I love them! December 3, 2012
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Product:FD042-Firenze Embroidered Panel