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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Firenze Embroidered Panel 4.7 5 82 82
curtains Curtains are well made, pattern is embroidered and it looks fantastic w/ the Crawley rug in grey which I also purchased. Good pricing, great quality and I know we will enjoy for years to come. March 1, 2013
High quality curtains We love our new curtains. They are in our dining room. Thick and high quality. Beautiful and modern. February 28, 2013
Glorious! We moved into a new home 6 months ago; decorating our home is a work in progress. We purchased these panels in spa for our living room and in chocolate brown for our dining room. We thought that hanging the same panels in both rooms would tie them together, and we could not be happier with how it turned out. The panels are as gorgeous as everyone else says. They're substantial in material, hang beautifully with almost no help and don't even require ironing given the linen blend. We're in love with them - they soften the room and look modern and fresh as well. February 24, 2013
love these curtains - worth the $$ We have a very large window in our living room and these panels are a perfect fit. My style is a bit more modern, so I love how this pattern mixes well with our decor and can be more traditional if we decide to change things up. I get so many compliments on them. One thing to note the base color is more of an off-white/cream versus a white-white, which at first I thought was not going to work with all the bright white we had in the room, but thankfully it does. February 22, 2013
Beautiful No one else has a pattern like Ballard does on these drapes. It is the perfect fit in my dining room, they are beautiful! February 18, 2013
Beautiful drapes I am very happy with my spa colored drapes. They came ready to hang with just a touch up with an iron. They are a good quality cloth that is a nice weight, not flimsy or light. They are backed with a nice white material as well. They look lovely in my newly remodeled bedroom. February 6, 2013
Wonderful quality. Well Constructed As someone who usually makes her own drapery panels, I appreciated the construction of this product. The rod pocket tabs let the draperies hang very evenly. I found very few stray threads on the embroidery. The pattern is light and is just right in the room. February 6, 2013
Stunning! I purchased the 50x84, gray. The quality is excellent, heavy fabric, weights in the bottem and lined. At first glance in the package I was not happy how "cream" the background is vs. "white" but I took them out of the package and after a while they grew on me. I looked everywhere to find similar curtains that looked custom without the price but these are the only curtains that I found. At $129 a panel, a great value! One other small negative, shipping was a hefty $50. January 31, 2013
Beautiful! After waiting on these drapes for four months ( on back order), I must say that they were worth the wait :-). The quality is wonderful & I found the drapes to be more beautiful in person than as pictured. The drapes pressed out easily with an iron (used an ironing cloth between iron & fabric) & are the perfect addition of texture in my loft. Highly recommend this product! January 29, 2013
Worth the price.... I put off buying these for some time waiting to find something I liked as much for less. I never did, so I got them. They are great. Well made, beautiful, and they hang well. I've found through experience that draperies are one of those things where you inevitably get what you pay them. Very pleased. They make the room. January 20, 2013
Love them! I love my new drapes! I got them in the brown and they add a ton of interest; movement & excitement to my family room. January 19, 2013
Love these drapes! We moved into a new home last summer and I put these in our living room and dining room. Lots and lots of compliments on them. Only caveat, is that the "spa" color is a gray blue, not a true gray or a true blue, but they coordinate beautifully with either color. January 19, 2013
very nice qualifty I love these panels! high quality and absolutely beautiful. The color is perfect and they look wonderful in my home. January 19, 2013
This product is top-notch! I just adore my new curtains. They really bring that designer look that I was looking for. It's hard to find the balance between trendy and cheesy or cheap but these curatains are trendy, elegant, beautiful color that doesn't overwhelm or underwhelm. They are perfect. The quality is outstanding and I love them! December 3, 2012
Better than I expected Drapes arrived early and they are better than I expected. They look great in my blue dining room. October 10, 2012
Love These Curtains! Great quality product as usual! I hung the curtain rod a few inches higher than usual for a dramatic effect in my dining room. They just graze the floor. Love them! September 15, 2012
Gorgeous These curtains are gorgeous. I purchased the gray and looks great against BM gray walls with white accent trim. Material is high quality and looks elegant in my dining room. September 5, 2012
They are beautiful The curtains are very striking looking. I chose the chocolate and am so glad I did. I measured the width. They were 49" wide instead of 50 as it says online. August 22, 2012
Stunning and well made. Though the panels are absolutely stunning, one of the panels arrived extremely wrinkled, as if they had been returned by another customer & repackaged without the care that I would expect from Ballard. With a careful steam ironing, they are gorgeous. July 19, 2012
Panels are beautiful, but different lengths I ordered 4 of the chocolate panels for my very large living room window. The panels look fabulous, but 2 of the 4 were 3/4" shorter than 84"!. I solved the problem by hanging the shorter pair on one side where the bottom does not show. I have blinds behind the curtains, so I don't expect to draw them that often. If I get energetic, I'll shorten the other pair to match. May 29, 2012
Beautiful quality! These drapes are wonderful! Definitely even better in person than online. They are of nice quality and weight, without being too heavy. I love how they make a statement without over-taking the room. FABULOUS! May 24, 2012
Great drapes! Fabulous pattern, wonderful quality, hangs beautifully. Would definitely recommend these! May 21, 2012
Beautiful pattern and quality - overall, a striking look! I do love the pattern, color and quality of the embroidery on these panels, but, my main complaint is that the pleats do not gather nicely at the top, without actually pulling each section individually (a pain to do everyday). I think they could have been constructed nicer to gather better on their own. Other than that, the overall look is exactly what I was looking for and I am very pleased with the product. Something to consider, when fully open, the pattern is very striking. Allow time and it grows on you. Also, I did expect the "white" to be a little brighter. Instead it looks like a creamy linen, but, I am ok with that. May 2, 2012
Perfect Panel! These curtain panels are wonderful! Everyone who comes over comments on how much they like the curtains in my living room! They are heavy in weight, lay nicely and block out the light when pulled shut. They have the perfect amount of design and character to pull the room together without looking too busy. These are the perfect addition to any room...dress it up without making it look too stuffy. April 2, 2012
Love these panels! Make a great impact! I am a builder/designer and used them to stage my warm, contemporary home and it really made it all come together. Great quality. Would highly recommend! March 30, 2012
The perfect touch These panels are beautiful, exactly what I was hoping for! You won't be disappointed. March 18, 2012
Better than the catalog pictures I absolutely love the drapes. They are exactly what the room needed. The quality, style and design are perfect. March 9, 2012
The quality of this product was a wonderful surprise. I am changing the style of my living and dining rooms from traditional to transitional so the brown firenze embroidered panels were a perfect choice. The fabric is lovely. The panels are well made and hang beautifully from dark brown wood rods. Cyndie March 7, 2012
Beautiful drape and texture The panels I received are fabulous. They have a nice texture and they hang very well. The quality is superb and they were a great choice for our home. February 29, 2012
Perfect! I couldn't be happier with these drapes. The quality of the fabric is high, nice and thick. The embroidery is beautiful. The drapes are weighted so they drape nicely. From the quality, I would expect the drapes to be much more expensive. They really make our family room look great. February 23, 2012
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Product:FD042-Firenze Embroidered Panel

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