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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 94 reviewers.
Rated 4 out of 5 by Living and Dining Rooms Tied In Beautifully After scouring the internet, hoping to love cheaper options, I finally decided I had to have this lovely drapery. I bought the brown for the dining room and the grey-blue version for the living room in an open floor plan. After a very long wait for the blue (about 2 months), yesterday I ironed them and completed the installation. My husband is very impressed by the embroidery and substantial drape. And the colors couldn't be more appropriate for our transitional decor. August 29, 2013
Rated 5 out of 5 by Beautiful drapes Having moved into a new home 6 months ago there were so many things to purchase. The first time I saw these drapes in the catalog I fell in love but thought they were too pricey and purchased less expensive drapes that didn't hang right and went unnoticed by anyone who came into our home. I finally decided it was time and purchased the Firenze panels in chocolate and am so happy I did. They look amazing in our family room! They hang perfectly, look custom made and I have received so many compliments from friends and family. They are so worth the investment. Thank you so much! June 30, 2013
Rated 4 out of 5 by Beautiful, classy look for a great price! I have tried for years to find ready-made draperies for the FIVE windows in our bedroom. Custom drapes were just too expensive; ready made were just too cheap. I needed a happy medium and found the solution in these great panels. They really finish out the bedroom. I bought the chocolate brown for our room of greens, yellows, browns and off-white. The only flaw, which proved to be of little consequence for us, is that the hems were not even. I was unable to get the first panel to hang straight and called in help. The drapery hanger even laid it out flat on the floor, measured one side and then the other, and sure enough, they were off. The other panels were a bit uneven as well. Not bad, but noticeable if you really look at how they hit the floor (or not) across the bottom. Fortunately for us, we have a sitting area of chairs/table in front of 4 of the 5 panels and you can't see the bottoms of the panels. I'm still very happy with the quality (weight, lining, embroidery) of the draperies and very pleased to have them in our bedroom. If you're looking for a solution somewhere between expensive custom and the cheap ready-made found in stores, these fit the bill. May 30, 2013
Rated 5 out of 5 by Beautiful I love these curtains. The color is perfect and it looks just like it does online. My only complaint is the cost. They were so expensive and I needed 3 panels. April 29, 2013
Rated 5 out of 5 by High Quality Panels I ordered these panels as accent pieces in Chocolate, not to cover a full window. I hung them in a 9' ceiling great room, mounted close to the ceiling. The 108" length is perfect, I did not have to make any adjustments to the hem. The fabric is luxurious, the lining is beautiful. The effect is noticeable. Only 2 gripes: 1. 50" wide panel is not very wide when gathered. I could have used two panels for more richness, but it was unaffordable for me. 2. The magnets in the hem do help, but they also stretch out the hem a bit. April 4, 2013
Rated 5 out of 5 by Love these panels! Great purchase. I wasn't sure what to expect when I ordered these, but they are beautiful. Great quality. They are fully-lined and I think the embroidery makes them look much more expensive than they were. They are made with a rod pocket, but I hung mine using rings and clips. Great purchase. April 3, 2013
Rated 4 out of 5 by Nice fabric! I am very pleased with the look of the panels. I would have preffered a deeper hem with more weights and some stiffening on the top. The construction is a bit casual for the dressiness of the fabric, but overall they look fine. They are a nice compliment to the Lorraine bedding. March 27, 2013
Rated 3 out of 5 by Pluses and a minus. The design of the fabric is lovely and works well in the room; however, the outer vertical sides are a bit longer than the body of the drape causing the sides to curl into the room. Hiking the tabs up a bit helped. March 15, 2013
Rated 5 out of 5 by BEAUTIFUL!!! Theses drapes are absolutely beautiful in person. The online picture does not even do them justice. The fabric is heavy and very durable. I absolutely LOVE them!! March 15, 2013
Rated 4 out of 5 by Beautiful, well made I'm very happy with these drapes. They're well made and beautiful. The "white" is more of a natural or off-white, but it still looks great against our gray-green walls with white trim. Highly recommended. March 15, 2013
Rated 5 out of 5 by Stunning... We've only had a blind at our bedroom window for nearly 15 years. My husband didn't think we needed a curtain and with young kids, that was one less thing for them to smear jam on. Now that my kids keep their jammy fingers more to themselves, I bought four panels and WOW! The room looks totally different. It looks finished and grown up and it even looks bigger. So glad I bought these! March 14, 2013
Rated 2 out of 5 by Not the quality expected for the price They are beautiful, however the stitching is missing on to 2 of my 4 panels in area. the lining on the back was super thin so you can see the pattern through from outside. Not worth the money in my opinion. Great look not great quality. March 2, 2013
Rated 4 out of 5 by curtains Curtains are well made, pattern is embroidered and it looks fantastic w/ the Crawley rug in grey which I also purchased. Good pricing, great quality and I know we will enjoy for years to come. March 1, 2013
Rated 5 out of 5 by High quality curtains We love our new curtains. They are in our dining room. Thick and high quality. Beautiful and modern. February 28, 2013
Rated 5 out of 5 by Glorious! We moved into a new home 6 months ago; decorating our home is a work in progress. We purchased these panels in spa for our living room and in chocolate brown for our dining room. We thought that hanging the same panels in both rooms would tie them together, and we could not be happier with how it turned out. The panels are as gorgeous as everyone else says. They're substantial in material, hang beautifully with almost no help and don't even require ironing given the linen blend. We're in love with them - they soften the room and look modern and fresh as well. February 24, 2013
Rated 5 out of 5 by love these curtains - worth the $$ We have a very large window in our living room and these panels are a perfect fit. My style is a bit more modern, so I love how this pattern mixes well with our decor and can be more traditional if we decide to change things up. I get so many compliments on them. One thing to note the base color is more of an off-white/cream versus a white-white, which at first I thought was not going to work with all the bright white we had in the room, but thankfully it does. February 22, 2013
Rated 5 out of 5 by Beautiful No one else has a pattern like Ballard does on these drapes. It is the perfect fit in my dining room, they are beautiful! February 18, 2013
Rated 5 out of 5 by Beautiful drapes I am very happy with my spa colored drapes. They came ready to hang with just a touch up with an iron. They are a good quality cloth that is a nice weight, not flimsy or light. They are backed with a nice white material as well. They look lovely in my newly remodeled bedroom. February 6, 2013
Rated 5 out of 5 by Wonderful quality. Well Constructed As someone who usually makes her own drapery panels, I appreciated the construction of this product. The rod pocket tabs let the draperies hang very evenly. I found very few stray threads on the embroidery. The pattern is light and is just right in the room. February 6, 2013
Rated 5 out of 5 by Stunning! I purchased the 50x84, gray. The quality is excellent, heavy fabric, weights in the bottem and lined. At first glance in the package I was not happy how "cream" the background is vs. "white" but I took them out of the package and after a while they grew on me. I looked everywhere to find similar curtains that looked custom without the price but these are the only curtains that I found. At $129 a panel, a great value! One other small negative, shipping was a hefty $50. January 31, 2013
Rated 5 out of 5 by Beautiful! After waiting on these drapes for four months ( on back order), I must say that they were worth the wait :-). The quality is wonderful & I found the drapes to be more beautiful in person than as pictured. The drapes pressed out easily with an iron (used an ironing cloth between iron & fabric) & are the perfect addition of texture in my loft. Highly recommend this product! January 29, 2013
Rated 5 out of 5 by Worth the price.... I put off buying these for some time waiting to find something I liked as much for less. I never did, so I got them. They are great. Well made, beautiful, and they hang well. I've found through experience that draperies are one of those things where you inevitably get what you pay them. Very pleased. They make the room. January 20, 2013
Rated 5 out of 5 by Love them! I love my new drapes! I got them in the brown and they add a ton of interest; movement & excitement to my family room. January 19, 2013
Rated 5 out of 5 by Love these drapes! We moved into a new home last summer and I put these in our living room and dining room. Lots and lots of compliments on them. Only caveat, is that the "spa" color is a gray blue, not a true gray or a true blue, but they coordinate beautifully with either color. January 19, 2013
Rated 5 out of 5 by very nice qualifty I love these panels! high quality and absolutely beautiful. The color is perfect and they look wonderful in my home. January 19, 2013
Rated 5 out of 5 by This product is top-notch! I just adore my new curtains. They really bring that designer look that I was looking for. It's hard to find the balance between trendy and cheesy or cheap but these curatains are trendy, elegant, beautiful color that doesn't overwhelm or underwhelm. They are perfect. The quality is outstanding and I love them! December 3, 2012
Rated 4 out of 5 by Better than I expected Drapes arrived early and they are better than I expected. They look great in my blue dining room. October 10, 2012
Rated 5 out of 5 by Love These Curtains! Great quality product as usual! I hung the curtain rod a few inches higher than usual for a dramatic effect in my dining room. They just graze the floor. Love them! September 15, 2012
Rated 5 out of 5 by Gorgeous These curtains are gorgeous. I purchased the gray and looks great against BM gray walls with white accent trim. Material is high quality and looks elegant in my dining room. September 5, 2012
Rated 5 out of 5 by They are beautiful The curtains are very striking looking. I chose the chocolate and am so glad I did. I measured the width. They were 49" wide instead of 50 as it says online. August 22, 2012
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Product:FD042-Firenze Embroidered Panel

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