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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 94 reviewers.
Rated 5 out of 5 by Perfect addition to any room We purchased 4 panels, in chocolate, for our family room. I chose to hang them from drapery hooks and rings to dress them up a bit. We have custom drapes in our living room and dining room and these drapes are every bit as nice. They provide the perfect subtle touch. We have received multiple compliments on them and are considering buying the drapes in Spa for our master bedroom. The quality is fantastic. - Thanks Ballard! January 22, 2016
Rated 5 out of 5 by Great quality I hesitated purchasing these curtains because it annoyed me that they weren't sold in pairs and I thought they were over priced. However, I could not find anything similar and eventually caved and purchased them. They are a perfect fit for our dining room....elegant, well made, and nicely lined. I hung them on rings to make them look more formal, but that is a personal preference. December 3, 2015
Rated 5 out of 5 by Beautiful - worth the splurge I had admired these curtains for a long time but hesitated because they are spendy. But we recently bought a house so I decided to go for it and bought them with the spa slipcovers and Granada Blue Rug (both also from BD). The curtains are beautiful and worth the splurge. I am very happy with these purchases together! October 15, 2015
Rated 5 out of 5 by Classy, elegant yet not too formal. Purchased ten panels for a large living room. Have opened only one panel so far as we are renovating. It is as beautiful as I expected. The ivory embroidery, tone on tone looks rich and classy. Panel seems well made. Can't wait to open the other nine and hang them. Will let you know! October 13, 2015
Rated 5 out of 5 by great design and fabric I love these panels but I ordered the wrong height (84") I need the (96" long) instead September 23, 2015
Rated 5 out of 5 by these panels complete the room! We hesitated to buy these panels; first because of the price and second because of the fact that we needed 8! But we are so glad we did! They give such visual interest to the room and help jazz up our neutral furniture. We purchased the gray panels for our living room and spa for the adjoining dining room. At first I wasn't sure about having 2 different color panels in rooms so close, but it is not a drastic difference and the tone is just right for each paint color. In fact, they seem so versatile, I think the spa would go with many variations of blue and the gray panels would work with many different gray paints. We did have to exchange one panel because its pattern did not match up when I closed the curtains. But all worth it because they look and feel gorgeous!! June 26, 2015
Rated 5 out of 5 by Well-Crafted These curtains are heavy, well-made, and attractive without being gaudy. The dual pocket/tab construction provides for two different aesthetic effects. Very nice! June 20, 2015
Rated 4 out of 5 by Nice lined panels I bought 5 of these panels. They look very nice on my patio and dining room windows. I was pleased with the quality of the fabric and the embroidery. They are a nice weight, with nice lining. My only complaint was that the lengths were not consistent. I had to rehem them to even out the 84" panels. I also needed 63" panels and valances. I shortened another pair of 84" panels and used the excess to make valances. I bought an extra panel and made valances for the 84" panels. It would be wonderful to offer more sizes and more styles with valances. I also bought the matching pillow covers. That looks very nice! June 19, 2015
Rated 5 out of 5 by Simply elegant These panels are just what I needed, a little pattern and color to add some interest and softness to my rooms. The quality is very nice, I love them! June 15, 2015
Rated 5 out of 5 by Beautiful Quality Drapes I just bought a new home and ordered two other sets of drapes for my living room and just didn't like any of them. I am not one for patterns, so I took a chance on ordering these Firenze panels in the gray pattern and could not be happier. I have a very neutral living room and these added the "pop" I needed to add more interest to the room without being overwhelming. They really compliment my décor very well and again, I can't stress enough how subtle they look, but yet are very interesting. And also, they are very high quality - very heavy material that just feels good and magnets at the bottom to hold the curtains down.....I ordered 96 inch so that they drape longer onto the floor in a gathered look....highly recommend these to anyone. March 16, 2015
Rated 2 out of 5 by Beautiful curtain but surprised by quality and shipping costs I have gotten many items from Ballard and have always been happy. The pattern and color of these curtains look beautiful in my room. Sadly, I was very disappointed by the quality of both the weight of the lining and how much extra, bunched up lining fabric there was. I'm worried how much worse it might get after dry cleaning. There is also a lot of extra lining material folded into the side seams which caused bunching. The sides of the curtains do not hang evenly because of this. I did press them and it is a bit better but not what I expect from this company especially for the price. The bottom length is also not straight. Not sure if I just got some duds or if they are all like this. Also - the shipping for a 12 lb package with 4 - 84" panels seemed very high especially since I am not that far away from them. Sorry to be so negative but I wish I had been aware of these things before I purchased. I recently received lined curtains from another company and the quality of the workmanship of the Ballard curtains does not remotely compare. March 7, 2015
Rated 5 out of 5 by Stylish and well-made Lovely drapery panels. Nicely made and substantial. I ordered swatches first so knew the color would match perfectly (went with gray). I was somewhat hesitant at first as I have custom drapery throughout. No worries, they work beautifully in my family room. Very pleased with purchase. November 8, 2014
Rated 4 out of 5 by Beautiful Drapes....But They are beautiful drapes which are hanging in my living room and dining room. They are of good quality with beautiful embroidery. However, there needs to be better quality control of the drapes. They are at least 1-1 1/2 inches shorter than advertised which required me to open the substantial hem and lengthen them. October 29, 2014
Rated 5 out of 5 by Nice quality These are very nice curtains. Thick, lined, and weighted. There was even a little extra hem which allowed me to lengthen these. March 28, 2014
Rated 4 out of 5 by Ivory Firenze I ordered these for my family room. I was looking for ivory/sage but they didn't come in that color. So I tried the all ivory. The ivory is a darker ivory and the embroidered tread is more of a light tan or beige. I love the drapes not sure if I like the color of the ivory. Still on the fence if sending back. Im ordering the gray to see if I like better. March 25, 2014
Rated 5 out of 5 by Exactly what I have been looking for! Super quality, great fabric. Very happy with them. March 20, 2014
Rated 5 out of 5 by Beautiful---but too short :( I looked for 6 months for something to fit a very large room with many windows. Like many houses now days, we have large windows, and these would have been perfect, except, the length was not long enough. I wish more companies had 120+ length. I was so disappointed that I had to return these. They are so pretty. March 20, 2014
Rated 5 out of 5 by Perfect finishing touch! Love these panels! Yes, they needed to be ironed a bit (but expected that), but they hang beautifully and look wonderful! I appreciate the tabs on the back, as I prefer that look as opposed to the rod pocket. I have these hanging in my home office against dark brown/gray walls (I have the chocolate and ivory panels) and they just look great! I have plantation shutters in white on the windows, so was afraid the ivory would look odd against them, but they look just fine, especially with the darker walls for contrast. Highly recommend! March 7, 2014
Rated 4 out of 5 by Expensive but lovely The price almost stopped me from buying them and that's when I only thought that I needed two panels to cover my sliding patio doors (turns out we need three panels for them to look right when closed). Honestly we probably could have had drapes custom made without the obvious seams where the panels come together for that price. On the other hand, the fabric and quality are beautiful and I love how they look in my space. I might not have done it this way, but we're keeping them...without regrets. March 1, 2014
Rated 5 out of 5 by Much prettier in person These panels are very rich looking. Much nicer in person. The only problem I had was that the design on the first two panels that I purchased did not line up. I had to order two more panels to get pattern to line up. Will be returning the other two panels. But they are indeed beautiful! February 22, 2014
Rated 5 out of 5 by Exactly what I wanted! I bought these for my guest room and they're exactly what I was hoping for. They let in a soft light when closed and look amazing. February 22, 2014
Rated 5 out of 5 by Great window treatments window treatments were heavy and great quality. they look very pretty in my living room and are very versatile! February 17, 2014
Rated 5 out of 5 by Gorgeous Beautiful, great thickness, hang without need to press and slide great on rod. February 15, 2014
Rated 5 out of 5 by Beautiful I love these. They were even better than expected. I am very happy with this purchase. The best part was that they were also on sale! February 11, 2014
Rated 5 out of 5 by Stunning and Luxurious Curtains I bought the grey color for my living room and they are perfect!!! I fell in LOVE with them online and wasn't sure I wanted to spend that much money on curtains so I started to search for something similar, but less expensive. I looked for many months and nothing compared. Nothing. These curtains are a prime example of getting what you pay for. Honestly, when you think about the fact that they are made with high quality fabric and lined they really are not overly spendy. These curtains make the room!!! Like other reviewers have said, they have the look and feel of being custom and they give the space they are used in just the right touch of luxury and class. Also, they blend well with so many styles; they are classic without being traditional (our living room is a mix of all things Scandinavian, modern and classic). So glad I bought them, I smile every time I walk into my living room. February 2, 2014
Rated 5 out of 5 by High Quality Panels I considered these drapes for several months, mostly because I couldn't decide between the grey or spa blue. I didn't want the blue to be light in color and needed it to be more of a slate blue. It is and they look fantastic, with my decor. The quality of these panels exceeded my expectations. I love the hidden tabs, for hanging, as well as the lining, which help the panels hang beautifully. Yes, you will have to iron these panels. I've never bought a panel in my life, that didn't require some ironing. They're folded, in a package so of course they'll have some wrinkles. It's a one time ironing though and a life time of enjoying them. January 27, 2014
Rated 5 out of 5 by Beautiful... I've been eyeing these panels for a while but hesitated with the purchase because of the price and due to the fact that I could not see them in person. Last year, I finally took the plunge and purchased the chocolate panels for my dining and living rooms. These panels exceeded my expectations; they are beautiful in person and add character to the rooms. The quality and weight of the fabric is exceptional and the rod tabs make them easy to hang. They go with everything. Even my husband was pleased with them! I ended up purchasing more for my family room and will also purchase another pair for our office. January 21, 2014
Rated 5 out of 5 by Best drapes I have ever owned I simply LOVE these drapes. I am looking at getting another pair for the dining room. They are gorgeous and work well. I ordered the gray ones and get compliments every time someone walks in the house. The quality is worth the price! LOVE these! January 18, 2014
Rated 5 out of 5 by Beautiful Excellent quality, beautiful embroidery. They look wonderful! December 14, 2013
Rated 5 out of 5 by Lovely I have had my eye on these for some time, but as a mother of a young family, I waited because of the price. However, now that they are up, I love them! They let in just the right amount of light in the morning, and the embroidery is clean and sharp. September 5, 2013
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Product:FD042-Firenze Embroidered Panel

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