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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Film Reel Plaques 4.9 5 34 34
The pictures in the magazine don't do them justice! We love our film reels! Everyone that sees them has to know where I got them! And the quality is great, very substantial and the finishes will go with any decor. Thanks!! March 16, 2011
great for home theater In comparison to the film reel plaques I found locally, the quality of Ballard's is superior. Therefore I cannot complain about the price, although steep. Well packaged. November 5, 2012
Love them! I get so many compliments on the reels. They have been a great addition to our home theater area! April 11, 2011
perfect These are perfect! We receive many compliments on them. I couldn't be happier!! March 27, 2011
Love the look and scale of this product! I love the look and scale of this product. The display is perfectly balanced and a perfect addition to our media room. September 6, 2012
Wow Media Room My media room had been bare for 6 years. I saw this and order 4 sets. They look amazing on the wall. The media room is getting lots of compliments from these show stoppers. The quailty is amazing. The colors are true to the pictures. They were packaged well and arrived in perfect competition. These reels are superior to those sold by other retailers. March 30, 2012
Very realistic These reels are of excellent quality. The color variety is great. Wonderful addition to entertainment area! April 4, 2012
Look great in our basement home theater These film reels are durable and are unique in the three colors...they look wonderful in our basement! April 1, 2012
Perfect wall area. We needed something for the corner wall space behind the family room tv and these reels fill the bill. There is low light behind the tv so these are great-looking - pictures wouldn't look good there and since we watch a lot of movies, they make the theme. NOw I need a Charlie Chaplin statuette - no can find. These from Ballarad are sooooooooo much better than the ones at a local big box store which were about the same price but not the same quality. February 18, 2012
Unique & Fabulous Reel Set I have been wanting these for a while now and your sale price is what sealed the deal for me. When they arrive, I was more than pleased with my purchase and immediately put them up! Packaged very well and no signs shipping damage at all. In just a few short days, it caught the eye of my neighbor who commented on this lovely unique set wondering where they can buy them. If other products are like this reel set, then this will be the first of many future purchases I will make with Ballard Designs! February 9, 2012
Beautiful, sturdy pieces These three film reels look lovely. The crafting and hand applied rust finishes are very well done. The weight of the metal is enough to keep them immune from some rough handling and light enough to be able to hang them on the wall. March 14, 2012
Great buy They were very sturdy and very easy to hang. They look great in our media room. March 19, 2012
This product has great features & made very well. The quality of the film reels is exceptional...they look great on the mantel! March 9, 2012
Beautiful Purchased these reels for a Theatre Room. Love, Love, Love them. You have to see them to appreciate how well made they are. March 1, 2012
A great product These reels are high quality and are perfect for my video room. February 24, 2012
Do Not Hesitate If you are contemplating, DO NOT! These are a great accent to any wall and will work with any color theme you have in your room. I am beyond happy with this purchase! February 2, 2012
Totally cool... My husband had been eyeing these up for a little while and I snagged them while they were on sale. Came packaged very nicely, no need to worry about dings or scratches. Great looking pieces that you cannot find anywhere else! Love them. January 24, 2012
Exactly as pictured These metal film reels are exactly as pictured, which seems to be a rarity when shopping online. They even stand up stably when set on my mantel, no rolling or tipping. Incredibly well made! These arrived promptly and in excellent condition, I can tell Ballard takes care in packaging and shipping. This was my first purchase from Ballard and now I'm addicted! December 9, 2011
Vintage Film Reels We really love these Reels for our family room; they are vintage looking and really neat. We have received several compliments asking us where we got them. I think they would go really well in a media room too! December 29, 2011
Adorable You will NOT find anything cuter for a media room anywhere. I looked far and wide for these as I saw something like it in a model home forever ago. These are better. Worth the $200 bucks too. I bought the admit one ticket to go with it. Looks like I had a professional decorate. Thank you Ballard Designs for classy and fun decor! December 1, 2011
I like the realistic features The film reel plaques were a wonderful addition to our home "movie room". They gave it a more nostalgic feel. December 29, 2011
Good quality. What showed up was exactly what we wanted. The quality was good. December 31, 2011
Love these! I bought these for my media room and they look great! They are exceptional quality and very easy to hang. The colors were exactly as they are in the pictures. A great addition to my media room decor. October 20, 2011
Love these reels. Great quality. Look great on the wall. The reels are even better quality than I had hoped. They look wonderful on the wall and were very easy to hang. We love them. October 10, 2011
Love this product - perfect for our media area in newly finished basement! Quality is also great! Love this product - perfect for our media area in newly finished basement! Quality is also great! Compared to other stores with similar products, Ballard Designs version is a cut above the rest. September 22, 2011
Nice and big Great trio of movie reels. Good looks, nice weight and quality. June 23, 2011
makes the media rooml love the reels alittle pricey but that's what I needed to make the room.............however I would shop more with you but I feel your shipping charges are off charts April 25, 2011
They were exactly what I expected based on the picture and description in the catalogue I love the movie reels - they are perfect for the space that I had them planned for - my son is in the editing business in Hollywood - I put them over his bed in his old room and he loved them when he came home for Christmas!! March 22, 2011
Great complement to Media Room Film Reel look real and are just the finishing touch the Media Room needed. Would highly recommend as the quality is exceptional. March 16, 2011
Darling I love these plaques! I can't tell you how many compliments I get on them. CUTE CUTE CUTE March 16, 2011
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