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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Filigree Monogram Hooks 4.4 5 13 13
Strong and Stylish! These are very well made and I love the fact that they have 2 hooks so each member of the family can have a couple of things hanging at the same time. They look great, but the letters aren't as pronounced as the picture makes them look. Still a wonderful product! October 24, 2013
Perfect! Exactly as described. Placed hook on the back of a hollow core door in the bathroom to hang towels. Really adds a nice touch. October 11, 2012
Exceptional! These hooks are marvelous! I put them by the front door and they looked so good I ordered a second set to put by the back door. Attractive, strong, and you can spell out whatever you want. Great product! Thanks again Ballard! April 22, 2011
Letters I have the gold tone hooks. They do not show the letters as brightly as pictured. It's more like the monochrome tone of the background filigree. Still nice, but you have to look for the letter. March 2, 2013
Love the detail! These look like you found them at auction or an exclusive flea market-Very detailed and substantial in weight - we use them for children's backpacks and spelled "Art" to hang smocks in our craft room - love the monograms, everyone feels special! September 15, 2011
Beautiful design Very stylish...I'm giving one with a hat or scarf as a Christmas present. November 10, 2011
High quality I gave one letter as a gift, the recipient loved it, so I decided to surprise them and send them the rest of the letters to spell out their whole name. The hooks are high quality and a custom made gift! I will definitely be reordering this item again. January 19, 2013
Great quality! These hooks are beautiful and well made. I got two of them and am using them as key holders in the mudroom. They arrived quickly and look great! June 30, 2012
Good quality but letters are a little hard to read Good quality and interesting look but letters are a little hard to read. May 3, 2011
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