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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 9 reviewers.
Rated 5 out of 5 by Awesome Rug! I was concerned about the shedding. I vaccumed and had no issues with shedding. The rug Is very plush and feels great under your feet. December 22, 2016
Rated 5 out of 5 by Love the rug! I ordered a similar rug from Ballard a few years ago and it shed quite a bit for many months. I was expecting this rug to do the same, but it has been perfect. It adds great visual effect to the plain room I placed it in and has given me decorating inspiration! February 16, 2015
Rated 5 out of 5 by Super plush rug Love, love, love this rug! Very soft and cushy. Very well made and is absolutely gorgeous!! The only drawback is that I have to vacuum it every other day right now because it's shedding. But... totally worth it! January 6, 2015
Rated 3 out of 5 by Beautiful but Frustrating I bought this rug a year ago. It is absolutely beautiful, and I have received numerous compliments on it. However, it is wool (which is supposed to wear very well) and it shed fibers like crazy when we first got it. It was bad! If you sat on it you would have the fibers all over your clothes. Our niece came over and she had on a solid black outfit. We were playing, and she was rolling around on the rug - she was absolutely covered in the fibers. So annoying. It was so bad that clumps of fibers would collect all over the room - and even into adjoining rooms. It was on tables, especially the coffee table, where my husband puts his sock feet up on it. We don't have children, so this was just general use. Like I said, I bought this a year ago -- and STILL it sheds. Not as bad as at first, but it is still very bad. We vacuum that alone and have to empty the vacuum bag. Sometimes I can't believe there is a rug left! Again, it is an absolutely beautiful rug, but I'm not sure I would have bought it if I had known how badly it sheds. I might not would have kept it at all if I didn't have a huge sectional and huge coffee table sitting on it that I don't want to move again. December 10, 2013
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Product:RR746-Ferrata Zebra Striped Rug

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