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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.3 out of 5 by 15
Rated 5 out of 5 by fayon beautiful, comfortable and fit perfect
My cushions were worn out and sun damaged. Then a squirrel dug a nice hole in chaise cushion. Ordered from Ballards. They are beautiful and much more comfortable. Great customer service. I recommend 100%.
June 27, 2013
Rated 4 out of 5 by Mar1 Can't go wrong with Sunbrella
These cushions are great. Firm enough to sleep on. Have already had a couple naps out on the deck lounges on these. Only thing that could be better would be zippers so you could remove the covers for easier washing. Otherwise great cushion and you can't go wrong with Sunbrella for outdoors.
April 18, 2013
Rated 5 out of 5 by jannygirl love it
Chaise is comfortable; fits my chaise well. The stripes line up and cushion seems to be well made. Not too soft; retains its shape.
December 9, 2012
Rated 2 out of 5 by UnhappyinMA The white is actually a pale yellow and not nice
The cushions are well made but too high in the 4" thickness. They look weird. The only "white" option actually is a pale yellow and not nice. I would not order these again. It also took forever to receive them.
August 31, 2012
Rated 5 out of 5 by LXSGIRL So stylish and comfortable
Last summer, I replaced all my outdoor furniture cushions (except my chaise) with Ballard's Sunbrella fabric cushions and they totally renewed and updated my patio furniture. This summer, my chaise cushion needed replacing and I was delighted to find the same fabric choice and comfort in a new chaise cushion. I am relaxing happily ever after!
August 27, 2012
Rated 3 out of 5 by Divanerd Comfortable
These chaise cushions are very comfortable. It is ok to order these cushions if you want a solid color. My only complaint is that since I ordered a stripe, the stripes are not centered on the cushions. It would not have taken long for the upholsterer to do this and it looks much more polished. If I want any other similar cushions I will order the fabric by the yard and have them made myself.
August 23, 2012
Rated 5 out of 5 by happy2report Lovely, well made cushions
The red cushions are a beautiful color of vivid red. They fit my chaise loungers perfectly thanks to the measurement information provided by you to use prior to ordering. The quality of their construction is good and my order arrived quickly and undamaged. Couldn't be happier!
March 26, 2012
Rated 3 out of 5 by Verified Reviewer Look good but "quick dry" is not as quick as I'd like.
These chaise cushions look as good as my more expensive cushions. They are very firm so not quite as comfortable as some, but it's not really bothersome. They also clean well.
I don't notice them drying any faster unless I turn them on their sides after a rain. This facilitates drying but seriously, what's the point of paying more for quick dry when you have to tip them after every rain shower!
January 13, 2012
Rated 4 out of 5 by OutdoorEntertainingDiva Chaise Lounge Cushions
Very satisfied with the color and fabric quality of my chaise lounge cushions. Thank you, Ballard!!!
August 12, 2011
Rated 5 out of 5 by PoolTime Love these cushions!
The color looks great, they are comfortable and they dry quickly after rinsing them off with the hose! Can't wait to buy more for the rest of my outdoor furniture!
June 14, 2011
Rated 5 out of 5 by ChaiseCushions PRODUCT IS EXCELLENT AND FITS MY TROPITONE CHAISES PERFECTLY.
The product came as quickly as I expected it to, the chaise pads fit my Tropitone chaises perfectly. I would buy these again any day. They are beautifully made and exactly what I expected.
My only complaint would be the UPS driver, but she is just nasty and that has nothing to do with Ballard.
May 4, 2011
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