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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 17 reviewers.
Rated 5 out of 5 by Lives up to its promise I have a chaise lounge with an articulated hinged bend about where it hits your knee, so I was so happy to find this cushion that fits perfectly. This is the first time I've tried the "quick dry" fabric option, and I must say it really does dry quickly and was worth the extra cost. I got the cushion in the bright blue and it is striking. Overall, the cushion is well-made and exceeds my expectations. I will be ordering more cushions of this type for my other pieces of outdoor furniture. May 23, 2012
Rated 4 out of 5 by Beautiful Last year I purchased the white Brisbane chaise and this cushion in Spa Blue. The cushion is a beautiful blue and very well made. However, it is a little thin so sitting does get uncomfortable after a while. For the price, I wish it had more padding. May 6, 2012
Rated 5 out of 5 by Well-made and comfortable I bought the pad in rust and it blends nicely with my terra cotta pots. I have not yet seen how it weathers but it appears sturdy and I have high hopes for its durability. April 14, 2012
Rated 5 out of 5 by Terrific! Love the color, the fit on my teak chaise, and the workmanship. A bargain too. December 18, 2011
Rated 5 out of 5 by Comfortable! Haven't faded from full sun! Water repels! Comfortable Beautiful addition to our flagstone patio! Water sprinklers hit them regulary, but no change in look or texture of fabric! Amazing how it wicks away and beads off fabric. October 6, 2011
Rated 5 out of 5 by The product has beautiful colors The colors are beautiful and the cushions are sturdy for outdoor. I am well pleased with all of the items I have ever bought from Ballard Designs. October 2, 2011
Rated 4 out of 5 by Exceptionally well made We are very happy with our new chaise cushions. They've already endured a torrential rain while we were out of town and we were amazed at how well they weathered the storm. They dried quickly with no discoloration. The extra money for the box edge welts is well worth it and adds a touch of class. September 8, 2011
Rated 5 out of 5 by Love the cushions!!! They are so comfortable, I will buy more next year!!! September 7, 2011
Rated 5 out of 5 by excellent product Well made, true to color. Love it. Durable fabric. Comfortable. August 7, 2011
Rated 5 out of 5 by Outdoor Chaise Beautiful, very classy and yet comfortable! Love it! July 18, 2011
Rated 5 out of 5 by classic and gorgeous These cushions are fantastic. They are very well made, the piping is perfect, the lines match and the foam is very high quality. I love them! June 30, 2011
Rated 5 out of 5 by very well made I got the cushions in the Sunbrella sand color, and they appear very well made. I'm sure they will enhance the look of my new chaises. May 14, 2011
Rated 4 out of 5 by Cushions It is hard to know how good the cushions are because we are still waiting on the chaise lounges. May 8, 2011
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Product:FC259-26" x 72" Replacement Cushions - R

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