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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 62 reviewers.
Rated 5 out of 5 by WONDERFUL STOOL I love this stool, and the topper pillow is the best ever. It looks great and you can see and feel the excellent quality. Great price too so definitely worth it. January 29, 2016
Rated 5 out of 5 by Perfect French Country I purchased the three-seat ticking stripe bench cushion for a black bench in my mud room, and I couldn't be more pleased! Looks fabulous. They were made for each other! December 14, 2015
Rated 4 out of 5 by Very Comfortable The quality of the material and stitching is well worth it. Only criticism I have is that they flatten out, there is not enough filling in the center and needs to be re-fluffed/shaped after use. They are comfortable to sit on. October 17, 2015
Rated 5 out of 5 by Bench Cushion This cushion looks great, fits my bench perfectly and has a nice comfortable thickness. May 27, 2015
Rated 4 out of 5 by very attractive cushion I love the color--I had ordered fabric samples so I could get the perfect color. Only thing is the cushion could be about 2 inches wider and longer in order to cover the entire top of my 2 seat bench. May 8, 2015
Rated 5 out of 5 by Love this bench! Great quality bench with nice paint finish. I purchased the cushion and it is thick with a smart check fabric. Bench arrived on my doorstep in a large box, assembled with cushion in box. I highly recommend! April 26, 2015
Rated 5 out of 5 by Nice Loved it and it looks perfect on the dorset bench This is wonderful at the end of a bed April 12, 2015
Rated 5 out of 5 by Bench cushion Excellent quality. I would highly recommend these cushions. July 16, 2014
Rated 5 out of 5 by This is great quality. I was looking for a cushion that had thickness to raise the seat level at my dining table. The cushion is thick, looks great, and fabulous quality. March 6, 2014
Rated 4 out of 5 by Can't be machine washed I love the look and quality of the cushion for my kitchen windo seat, however it is only spot clean. Not the perfect product for the kitchen, and one w/ pets January 31, 2014
Rated 5 out of 5 by 3 seat bench and farmhouse cushion This bench and cushion are the perfect addition to my guest room. Cushion took a long time to arrive, but it was worth the wait. Love the fabric and quality. I did the white bench with the gray check, which actually has a really nice bluish gray. January 16, 2014
Rated 5 out of 5 by love it The cushion is a little narrow for my bench - but I love it anyway January 16, 2014
Rated 5 out of 5 by great cushion I needed a cushion for our bench at the kitchen table. Great cushion as compared to all the thin ones I saw at other stores. Also, the material itself is nice and it is well made. October 28, 2013
Rated 5 out of 5 by Great barstools These stools are very stable and comfortable. I am very pleased with the quality. October 7, 2013
Rated 5 out of 5 by Cushions are well made. Quick shipping. I used the cushions for chair backs for wicker chairs. They are very sturdy and love the chocolate brown color. September 8, 2013
Rated 5 out of 5 by Great Item A bit pricey, however, it is a beautiful item, very soft and comfortable. The color didn't quite match how it looked online. August 12, 2013
Rated 5 out of 5 by Great cushion I purchased the farmhouse 2-seat bench cushion to go on top of the Dorchester bench. I chose the natural linen to go with the hickory brown bench. This is the first time I have purchased a fabric piece from Ballard Design but it will definitely not be my last. Very impressed with the quality. August 7, 2013
Rated 5 out of 5 by Love the quality of your cushions! I purchased your bench cushion to use on a bedroom window seat - works great! March 4, 2013
Rated 5 out of 5 by Well constructed We purchased this cushion for the bench that sits at the of our bed. We had a hard time finding a complimentary color to existing bedding but finally settled on Butter. Looks great and very well made. Nice long ties to wrap around each leg to keep cushion secure. February 28, 2013
Rated 5 out of 5 by attractive, well constructed cushion I bought two of these cushions in black check fabric for my Dorchester counter stools. They are very comfortable and substantial...a stylish addition to my kitchen decor. February 24, 2013
Rated 2 out of 5 by needs some changes The stitching is not tight enough and cushion moves around evn if tied tight. February 22, 2013
Rated 5 out of 5 by This product has great style. I am very happy with my farmhouse bench 3 seat cushion. It is made very well and I really like the design. I would definitley recommend it to anyone looking for a stylish cushion. This product is made so well that I would not hesitate to buy it again. This cushion is a great value. February 13, 2013
Rated 5 out of 5 by Looks Charming I purchased the bench and cushion. I love them both. I collect antiques and had been looking for a bench. The Farmhouse Bench and Cushion look great with my decor. February 13, 2013
Rated 5 out of 5 by Perfect! I bought the two seat cushion for a distressed blue bench I got for Christmas and it is PERFECT! Very comfortable and so country! The look I was going for! February 3, 2013
Rated 5 out of 5 by Just as I expected... The 2-seat bench cushion was just as I expected, judging by the photo. It fits my windowseat perfectly, the fabric is beautiful (bold black&beige stripe), the stitching and "pie crust" edge are nicely done, and it's comfy to sit on. January 12, 2013
Rated 5 out of 5 by sturdy additional seating We have a small kitchen...these stools provide 2 comfortable table seats that slide under our table whennot in use. Also, they complement the 2 ladderback chairs that came with our 30" round table...when the grandkids come to visit, the stools are easily moved from place to place depending on the activity...also, I added the plump seat cusions to them which makes them more comfortable and raises the little ones up to table hight...I couldn't be more pleased with this purchase. January 8, 2013
Rated 5 out of 5 by Fabric and fit are perfect This cushion is a perfect fit for the stool I purchased from Ballard. Comfortable, quality design and construction...love this cushion! December 31, 2012
Rated 5 out of 5 by Gorgeous and Plush What a high-quality cushion this is, and the fabric we chose (black-striped linen) is perfect in heft and color palette. We were hesitant about getting a bench for lack of comfort, but this cushion makes it far more comfy than our nicest dining chair! Now it's our family's first-choice seat at the table. Thanks, Ballard! December 20, 2012
Rated 5 out of 5 by nice sturdy fabric this is the perfect cushion for my built-in mudroom bench. just remove the tie-backs and it looks custom! December 20, 2012
Rated 5 out of 5 by A Must Have for the Bench It really makes the bench comfortable and complete!!! Highly recommend it. December 10, 2012
  • 2016-05-25 T08:53:56.527-05:00
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