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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Farmhouse 1-Seat Cushion 4.7 5 49 49
This product has great style. I am very happy with my farmhouse bench 3 seat cushion. It is made very well and I really like the design. I would definitley recommend it to anyone looking for a stylish cushion. This product is made so well that I would not hesitate to buy it again. This cushion is a great value. February 13, 2013
Looks Charming I purchased the bench and cushion. I love them both. I collect antiques and had been looking for a bench. The Farmhouse Bench and Cushion look great with my decor. February 13, 2013
Just as I expected... The 2-seat bench cushion was just as I expected, judging by the photo. It fits my windowseat perfectly, the fabric is beautiful (bold black&beige stripe), the stitching and "pie crust" edge are nicely done, and it's comfy to sit on. January 12, 2013
Beautiful Bench I ordered the bench and the cushions for it. I love the bench and the cushion, well made and a beautiful color-- works perfectly in my room for extra seating. I put it under the flat screen tv, when not in use -- and it is a great size for that use. Also, the bench arrived (the first time) damaged and my husband refused delivery, I called the customer service number and they replaced it right away. Great online buying experience. November 30, 2012
product is great Very comfortable and worth the cost. Fits the bench perfectly. December 7, 2012
This product is comfortable but does not fit well onto the bench. The 3-bench cushion was soft and comfortable. The down side to the cushion is that it does not fit very well on the bench. March 16, 2011
Bench Cushion I couldnt be happier with the cushion for my farmhouse 2 seat bench. The colors are wonderful, and the quality is top notch. It looks great! April 6, 2012
well made cushion nice and thick, well made cushion. fits bench well. quick delivery December 8, 2011
Beautiful and versatile piece. This cushion exceeded my expectations both in looks and comfort. I am using it on a custom built window seat (I removed the ties) and it looks perfect!. The color is true to the website, it is very well made and incredibly comfortable. I have already purchased this cushion in a different pattern to vary my decor - love it! March 16, 2011
This cushion was just what I hoped for it's puffy and substantial and fits the bench perfectly. The price was right September 21, 2011
Good quality Love the cushion, worth the wait time of over 2 months, questionable! This seems to be the norm with this company. July 16, 2011
I love this bench! This bench is just what we needed. It sits at the foot of our bed and is just the place to put our shoes on as well as give our dog a step up to the bed. I bought a crimson red cushion for the top and love it! March 17, 2011
Quality Control wasn't what I was expecting In assemly of the bench, the holes did not line up. I had to use a drill to make adjustments. Won't be seen, however the 'factory' jigs in pre drilling need to be inspected - was a hazzle. April 8, 2011
Sweet seating! This is a very well made cushion. I bought the velvet fabric, it is luxurious and looks beautiful in the sand/beige color. March 16, 2011
Bench is made well - very sturdy. I love the bench - so do my cats!We also use it at the dining table for extra seating. March 16, 2011
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