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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Family Tree Giclee 4.7 5 16 16
Great Focal Point I am quite pleased with this piece. The colors are slightly more muted and less bright than they appear on the website, but still looked beautiful. I have wanted to change the wall color in that room; this piece will give plenty of options for choosing a coordinating paint color. The texture on the canvas is subtle but nice. The item was identified as "special order" with only a ship date provided upon ordering. I did receive it within the estimated timeframe. My only complaint is that no shipment notification was provided when it was finally shipped, so it arrived by surprise yesterday. It was dumb luck that I had taken the day off work and was home when UPS arrived. If I had been at work, the shipping carton would have been sitting on the front porch during a significant rainstorm yesterday. If I'd had a shipment notification and tracking number, I could have prevented that possible scenario. Other than that, I think this is almost a 5-star purchase. May 10, 2013
Beautiful! This Giclee print is absolutely beautiful. We love the highly textured finish and sheen which gives the illusion of a painting costing much more. It just makes me happy, every time I look at it! April 4, 2013
Beautiful piece of art! This piece really added to my dining room. The colors are a little more subtle and less bright than the online picture depicts, but it's still a beautiful painting. February 27, 2013
I love this piece. The product description is right-on. The display photo's colors are a bit brighter and slightly more vivid than the actual giclee itself, which was a good thing for working perfectly in our space. The item shipped quickly, was packaged adequately and priced appropriately. January 2, 2013
LOVE THIS! I bought this for my neutral dining room and it pulls the entire room together! It is beautiful and I have gotten a ton of compliments on this!!!! November 30, 2012
Beautiful colors and quality! I am exceptionally happy with this purchase! Not only are the colors beautiful and vibrant but the quality is superior to other canvas prints I've ordered from other companies in the past. I paired this beautiful art with Ballard's Lugano wool rug in my husband's study and the look is dramatic. Ballard Design had a ship date of November 13th or 14th but what a wonderful surprise to receive it more than 3 weeks early! I am one happy customer! October 25, 2012
Exactly what I was looking for This giclee is very nice. I was expecting a more textured look, but it complements my home's decor nicely. It is above my mantle, and it shows well in natural light. My home is decorated in light earth tones. I am quite satisfied. It also arrived before the promised date, which was a nice surprise. April 21, 2012
Beautiful, stylish piece of art! I was leery of ordering a painting online, sight unseen. But this painting is wonderful--vibrant colors, rich texture, very professionally packaged and presented. It truly looks like an expensive original. April 15, 2012
beautiful looks like real oil painting, love colors, blends well with traditional decor March 12, 2012
Great colors & texture! The quality is great on this piece & it looks amazing on my wall. I would definitely recommend! December 10, 2011
Great picture especially against desert tan walls. Very happy picture. Bought this for living room or master bedroom. Worked better in living room against desert tan walls. Good size for a big wall. November 20, 2011
Great Colors I'm very happy with the Family Tree Giclee. The colors online were accurate...definitely the aqua and mustard tones are dominant. Favorite feature is the texture on the canvas; beautiful when light washes across the surface. October 15, 2011
Product:WD501-Family Tree Giclee