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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
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Rated 4.5 out of 5 by 12 reviewers.
Rated 5 out of 5 by Just what I ordered I ordered this sofa because it was not too deep. I wanted a firm sofa too. Ordered it in purple velvet and it is just what I wanted. However the back cushions could/should have been filled fully to the all the corners. December 21, 2014
Rated 5 out of 5 by One happy customer We ordered the Eton couch and two Eton club chairs, all three pieces we had upholstered in different but coordinating colors. All worked very well together and we are thrilled that we were able to accomplished all this on-line with sight unseen furniture. I cannot speak highly enough of the quality, comfort and overall positive experience with Ballard Designs. June 5, 2014
Rated 5 out of 5 by Great Value and Nicely Made I now have the sofa in the off-white twill and am very satisfied with the quality and comfort. It looks like a much more expensive sofa. I was worried that the walnut legs might be too light as I was hoping for more of a expresso finish, but the color was just what I was hoping for -- so know that the walnut is a little darker than pictured online. It is just perfect. I also ordered the chair and ottoman and am equally pleased. My only complaint was how long it took from order date to arrival. Ordered in Nov. and it wasn't delivered until late Feb. I believe. But I can't complain because I ordered it when I received an additional 20% off, which is a great deal when you are talking a relatively expensive purchase! May 3, 2014
Rated 5 out of 5 by Love it! Purchased this sofa in the spa velvet fabric for my casual living room. The fabric is yummy and better than expected. I have it paired with Celine Cheetah rug and the London coffee/side tables. So far...the room looks awesome! Thank you Ballard! March 14, 2014
Rated 5 out of 5 by Perfect! A custom piece that is very comfortable, stylish, quality made, durable & reasonably priced! For once, nothing had to be sacrificed! 1st, I would point out the lower reviews marks are directly because of their personal fabric choices. They otherwise they seem to give it good marks. I was worried like anyone else to order such an item sight unseen. When I ordered there was only one review posted (by ElleStyle). Her review gave me piece of mind, since my living room is also small & would look funny w/anything large or overbearing. I wanted a full sofa despite this & the Eton turned out to be a perfect choice! I opted for fabric swatches ahead of time & reviewed them fastidiously before pulling the trigger (on a non-returnable sofa!). I have 2 small dogs so the fabric choice was incredibly important. So I tested the spot-cleaning ability on the swatches before settling on the black & sand striped Sunbrella. Its not only incredibly striking, but spot cleans like no other. I would upholster EVERYTHING in it if I could! It's an amazingly incredible & unmatched fabric if you have furry friends, children or otherwise messy inhabitants of your home! It's simply quite brilliant! I can't say enough about it. There's no other way I would be allowed to own a cream colored sofa. My little ones have continually gotten their dirty paw prints & who knows what else all over it. The naughty one has even (& I hate to say but its true) urinated on it. The dirt wipes up with ease and the urine has literally sat on top of the fabric, refusing to be absorbed into the precious lower layers. I am able to easily clean all their horrible messes off like magic! Yes, its not the most luxuriously soft feeling material to the touch, but its not stiff & works just fine. Appearance, cleanliness, and longevity is more important to me anyhow. Plus, unless your bear-skinned, do you really feel the softness of the fabric? Heck, if you are bear-skinned, I'd still throw a soft blanket down 1st!! The upholstery job seems quality to me. [I think you really have to consider the fabric w/the item in question.] The stripes line up perfectly as you can see in the pic I posted (taken minutes after delivery). And the slight wrinkling in the front of the cushions has since smoothed itself out with use. My only teensy issue with my sofa is that the walnut stain I chose for the feet is far more deep RED mahogany than I would have ever expected or liked. The Eton, unlike other BD pieces, sadly only offers 3 stains. Ordering again, I would have opted for black. (I do not care for red-toned wood! I only afterwards learned the wide spanned color interpretation of "walnut"!) Luckily its really not such a big deal. You can hardly see the feet anyhow, behind the coffee table, & if I ever get a wild hair I am sure I can quite easily sand & re-stain myself. For now, its really not so bad. I still give it 5 stars! Beyond that, the wait, as others also describe, was long. I wasn't about to order it until we closed officially escrow. So we had an empty living room the entire 3 months afterwards waiting for it. There was also some mix up w/my ph# and my interaction w/Ballard CS reps were a bit less than desirable. The couple reps I dealt with seemed inexperienced & did not provide the shipping co w/my updated ph# as they said they would, which ultimately delayed my receipt a few more days. Nonetheless, once everything was straightened out, the actual delivery itself was seamless. The delivery company was very professional, unpacked & placed the sofa where I asked (smack in the middle of my empty living room!) & took all the packing debris w/them. I will absolutely continue to order from Ballard (in fact I am doing so tonight!)- including custom upholstered, despite the wait. The quality is great & the prices are competitive based on what you get for your money, especially when you can catch a sale! January 12, 2014
Rated 4 out of 5 by Great sofa, but pick a softer fabric than Trilby basket weave. The sofa looks great. However, the fabric I chose, Trilby basket weave in Drift, is a bit stiff. It is also creasing after just a few weeks of very little use, so this is concerning, as I'm wondering how it will hold up. The color is great, as it blends equally well with grey or beige. I've also ordered a recliner in the same fabric, which has not yet been delivered, so I'm hoping that this was a good choice. The price was good, and the Eton sofa is great for a smaller space. November 22, 2013
Rated 2 out of 5 by Decent Reasonably comfy. Hated the fabric I chose. But one of the best values out there for a stylish english roll-arm. November 8, 2013
Rated 5 out of 5 by Affordable Elegance and Quality First, I have to say that in general I love Ballard! Excellent quality, choice, and style every time! I bought the Eaton Sofa because I loved its elegant lines and was sold on its construction, and I wasn't disappointed. My house is small, and this sofa fits perfectly -- the rolled arms making it less bulky -- and is super comfy. I chose Tuscan Vine without ordering a swatch, one of the indoor/outdoor fabrics. It looks exactly as pictured and the upholstery is expert, with the elements of design perfectly matched. I have dogs and cats, and this fabric choice gives me peace of mind without sacrificing looks. I just love my sofa! I chose the Leyland armless chairs in toffee check to complete my living room suite, and it looks coordinated without being matchy-matchy (which I dislike, preferring an eclectic look). I just ordered the rattan bench to add a little extra seating off to the side of the room. Couldn't be happier. September 14, 2012
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US136-Eton Sofa

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