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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 16 reviewers.
Rated 4 out of 5 by Classic design on this sofa The fabric we chose is a little stiff (velvet) but will loosen up over time. Love the color! Excellent craftsmanship. December 7, 2016
Rated 5 out of 5 by Love this sofa! This sofa is made so well. The basketweave fabric has texture but is still very comfortable. The delivery was easy and the couch is a perfect piece if you are looking for a stylish sofa that is comfortable and durable enough for everyday use. December 7, 2016
Rated 5 out of 5 by Very happy! My Eton Sofa in oatmeal Danish linen is beautifully constructed and very comfortable. I love the pleats on the end cushions and arms. The cushions are firmly filled and I think the will fill stay plump. I spilled red wine on a cushion, and I was horrified. I removed the slipcover and treated it with laundry stain remover (rinsed and repeated a few times) and the stain came out completely! Like new, again! I love that this fabric can be washed in a machine. December 1, 2016
Rated 5 out of 5 by Elon Sofa and Club Chair Ordered the sofa and club chair in the Trilby Basketweave Natural; walnut finish. Beautiful fabric, well made. Delivered with dark scoff mark on the side of sofa which after considerable work was able to remove. The Elon club chair not so much. It had dark hand prints in several places and decided I was not going to attempt cleaning. Called customer service; new chair ordered and soiled one picked up after 2 weeks. Delivery men said marks were there when they unpacked and I believe them. Hard to believe that folks handling furniture would have dirty hands. Expensive to fix for Ballard but am happy with product and customer service but not that I now have to wait til January for my chair. October 21, 2016
  • 2017-01-18 T07:35:24.412-06:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US136-Eton Sofa
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