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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Eton Sofa 4 5 4 4
Great sofa, but pick a softer fabric than Trilby basket weave. The sofa looks great. However, the fabric I chose, Trilby basket weave in Drift, is a bit stiff. It is also creasing after just a few weeks of very little use, so this is concerning, as I'm wondering how it will hold up. The color is great, as it blends equally well with grey or beige. I've also ordered a recliner in the same fabric, which has not yet been delivered, so I'm hoping that this was a good choice. The price was good, and the Eton sofa is great for a smaller space. November 22, 2013
Love it! Purchased this sofa in the spa velvet fabric for my casual living room. The fabric is yummy and better than expected. I have it paired with Celine Cheetah rug and the London coffee/side tables. So far...the room looks awesome! Thank you Ballard! March 14, 2014
Affordable Elegance and Quality First, I have to say that in general I love Ballard! Excellent quality, choice, and style every time! I bought the Eaton Sofa because I loved its elegant lines and was sold on its construction, and I wasn't disappointed. My house is small, and this sofa fits perfectly -- the rolled arms making it less bulky -- and is super comfy. I chose Tuscan Vine without ordering a swatch, one of the indoor/outdoor fabrics. It looks exactly as pictured and the upholstery is expert, with the elements of design perfectly matched. I have dogs and cats, and this fabric choice gives me peace of mind without sacrificing looks. I just love my sofa! I chose the Leyland armless chairs in toffee check to complete my living room suite, and it looks coordinated without being matchy-matchy (which I dislike, preferring an eclectic look). I just ordered the rattan bench to add a little extra seating off to the side of the room. Couldn't be happier. September 14, 2012
Decent Reasonably comfy. Hated the fabric I chose. But one of the best values out there for a stylish english roll-arm. November 8, 2013
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