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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.5 out of 5 by 13 reviewers.
Rated 5 out of 5 by Love my Eton Chairs! Just received my Eton chairs (ordered a pair). We are really happy with them. Super comfortable, the cushions very soft but not so you'd sink deep into them (which I find annoying!). The upholstery job is top notch, and I used to work in a custom fabric/upholstery shop. The Trilby basket weave fabric (I ordered in Natural) is beautiful and exactly what I was expecting. The chairs themselves are very sturdy and balanced, and seem very well made. They are not huge club chairs, but my 6' tall husband can sit all the way back without his knees jutting up, and I can easily curl up in them to read! But they are the perfect size for my living room -- they have a large presence, but don't take up a ton of space. Ballard said the chairs would take 8 weeks to arrive from the time I ordered, and they were spot on. Shipping was efficient, shippers handled them very gently, unpacked them, set them up and took the trash away. All in all, a great first experience ordering furniture from Ballard, and at a great price. May 14, 2014
Rated 5 out of 5 by love the chair! The chair is perfect. I also ordered a second chair & ottoman! The fabric I chose looked exactly like the picture. I couldn't been more pleased! February 17, 2014
Rated 2 out of 5 by Not as expected. Seat cushion is much too firm and is uncomfortable. Cushion was not sewn to fully fill the seating area (it's sewn on a slant, leaving a gap between the seat cushion and back cushion of chair); the back cushion sits in a "crack" and needs to be constantly pulled up and forward to be comfortable. There is no comfortable back support because of this. Also, fabric color "Drift" is much lighter than expected and feels more coarse, not smooth. Was told color would be as what is pictured in catalog; should have ordered "Bark" to get what I needed. November 22, 2013
Rated 3 out of 5 by OK Chair - Just OK Postives: Very pretty and seems to be a good quality chair. Definitely a great value for the money. Negative: The chair is somewhat stiff and not very roomy or comfortable. My biggest complaint and the reason I'm only giving this three stars is that the fabric is about 2 shades lighter than the cooresponding fabric swatch. I spent months ordering different fabric swatches and painstakingly making my decision. I am really disappointed. It completely throws off the look I was trying to acheive. Overall, I give it a C. October 8, 2013
Rated 4 out of 5 by Very well made! I just received my chair and it's amazingly comfortable and so well made! The only thing I have bad to say about this chair is that it should be wider. It fits sort of like an airplane seat, no room to move in it. Otherwise the fabric, upholstery and finish is well done. September 5, 2013
Rated 2 out of 5 by Disappointed I was so looking forward to my new chairs but disappointed when they FINALLY arrived. The color (Butter) was much, much lighter than pictured ~ almost white. I had to make an additional purchase of slip covers to protect them. The slip covers come in "one size fits all" and are not condusive to this style of chair. The cushion on one of the chairs collapses when you sit and does not bounce back. For the amount I paid, I was truly disappointed. July 31, 2013
Rated 4 out of 5 by Nice Chair Beautiful chair. Very soft back but seat cushion is a little too firm. Beware that this chair takes a very long time to arrive--ordered in April received in July. I also bought extra material to make pillows. It really helps tie the room together. July 24, 2013
Rated 4 out of 5 by Comfortable I love my Eton Club Chairs. I ordered them in the beige zebra pattern which is a thicker material. They would probably be more comfortable in a softer material but they are very cushy and cozy. I bought the Eton Sofas as well and the room looks contemporary yet sofisticated and inviting. I would recommend this product. February 22, 2013
Rated 5 out of 5 by Eton Chair I am very happy with my selection of the Eton Club chair. The ordering and shipment was very professional. As a fiber artist I like your broad selection of upholstery fabric and particularly love my Ikat design selection. October 25, 2012
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC128-Eton Club Chair
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