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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.5 out of 5 by 13 reviewers.
Rated 1 out of 5 by Terrible Upholstery Pros: style of chair; very comfortable Cons: damaged legs; TERRIBLE upholstery; poor quality material October 20, 2016
Rated 1 out of 5 by Seat height not as specified! I chose to buy this chair not only because it was attractive but also because it was the only one that I could find that had a 21 1/2 inch seat height. This is important to me because I despise sinking way down and then struggling to get up out of furniture. My chair arrived today. It looks lovely. But the seat height is 17 1/4 inches not 21 1/2. That is more than 4 inches difference. Now I have to buy risers for this debacle which will make it look ugly. I had planned to purchase two of the Brook recliners and was only waiting for this one chair to arrive to ensure that it met my qualifications. I'm sure glad I waited! Trust me I will never again trust what Ballard Designs says on their website with regard to specifications. If I could, I probably would let them come pick this Sucker up and go shopping elsewhere. October 14, 2016
Rated 5 out of 5 by Love My New Chair Buying a chair on line is risky as there is no way to know the comfort. This chair is really comfortable and is just what I wanted. I recommend this chair! May 8, 2015
Rated 5 out of 5 by Comfortable and beautifully crafted I was so impressed with the construction and matching of the material pattern. The two chair look like clones of each other. Perfectly done!!! November 16, 2014
  • 2016-10-30 T09:05:36.471-05:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC128-Eton Club Chair
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