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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ethan Tray Table 4.5 5 83 83
Beautiful lines of interest and simplicity I didn't order this console the minute I saw it, but pinned it to my Pinterest board because I loved its clean, but interesting look. I found myself going back to the photo a few weeks, so finally got out a tape measure to make sure the dimensions would work in my entry. I absolutely love this piece, which now greets all guests in our home. The only downside that I've discovered is that the finish is so smooth and silky that scratches show easily. I would definitely recommend putting felt protectors on the bottom of pieces that you plan to set on top in order to protect the nice finish. July 25, 2012
perfect accent table The Ethan Tray Table is a perfect piece to finish off our living room. Was a cinch to put together and really great quality. Love this table! April 4, 2014
Perfect size, beautiful, but wheels don't roll This table is a perfect fit as a center/roving end table for our reclining sectional. Very sturdy & looks great. The issues I had was 1 minor issue with it having to be touched up with a furniture marker as the edges, I assume, were still wet when they packed it & got stuck to the styrofoam packing. This easily peeled off & minor touch up was required. The other, more important issues are the wheels which would not roll on hardwood floors, but gluide without moving. Which could potentialy scratch the floor. I invested in new wheels from the local hardware store & am NOW completely satisfied with my table July 15, 2012
This product has beautiful features I purchased two of these side tables in brown to try to match a coffee table. I was a little bit leary because you never know how true the color on the pictures on the internet and the catalogue are, but these were very true to color. The tables have a beautiful finish and lovely details. They are going into a smaller formal living room where we were trying to scale down the furniture. They look beautiful. I have purchased multiple other items from Ballard Designs, and I have never been disappointed! July 16, 2013
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Product:TT056-Ethan Tray Table