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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 135 reviewers.
Rated 5 out of 5 by Antoher great pillow from Ballard Cannot beat the price for these pillow covers with inserts. Had to wait a while on this one since it was on back order but well worth the wait. May 9, 2011
Rated 5 out of 5 by Pretty and affordable. I love to change my pillow covers from time to time to freshen up the room or for a change of season. Ballard has great pillow covers and pillow inserts at a reasonable price. April 30, 2011
Rated 5 out of 5 by This pillow has a classic look. This pillow sits on my sun room chaise and it adds color and interest to the chair. The monogram adds a touch of class. I also have a 12x18 with my husband's monogram on a different pillow. Great additions to the overall design of the room. April 16, 2011
Rated 5 out of 5 by Great pillow! I purchased a burlap pillow in 12x20 and had "relax" embroidered in brown (silly, I know, but I like a quirky accent here and there). It is on my coventry bench in my kitchen and I just love it! Somebody had commented on the insert not filling the pillow out, that was not a problem with mine. The burlap was a great weight, nice and hefty, not that lightweight type you find in some of the retail stores. I will likely come back for a couple more in the future. April 5, 2011
Rated 4 out of 5 by great pillows I really like these pillows. They are "slouchy" which makes them a bit more casual, so this is something to consider. They are very comfortable and soft and the monogramming is great. I decided on words: peace and quiet (for bedroom chairs) and the font is fantastic! March 22, 2011
Rated 5 out of 5 by LOVE these pillows! I ordered two black check pillows with inserts with a single letter monogram on each. The fill is divine! The monogram is flawless. And the pillows are well constructed and stunning. I have a matching black check lamp shade in an adjoining room and automatically my home looks pulled together in a fresh and bold way. March 16, 2011
Rated 5 out of 5 by Great Pillows!!! These pillows are wonderful, very classy, I would recommend them to anyone. March 16, 2011
Rated 5 out of 5 by solid with initials embroidered on pilow looks great on sofa with other pillows. (Love seeing my initials everyday) As always Ballards' merchandise is of high quality...I'm NEVER disappointed. My only problem is that I want to order more!!!!!!!! March 16, 2011
Rated 5 out of 5 by Perfect! The pillows were exactly what I needed and the price is great! March 16, 2011
Rated 5 out of 5 by top quality fabric and pillow inserts I ordered your Skyler Check pattern in pillow covers and pillow inserts this year. The quality was "top notch" and I have been very pleased. I know fabrics because I worked in the Interior Design Industry for years and saw and learned all kinds of quality. The price was much more reasonable than anywhere I could have gone for purchase. The best quality for very little cost and shipping was right on time. Love them! March 16, 2011
Rated 1 out of 5 by The insert does not fill it out, the pillows look slouchy and sloppy. The insert does not fill the pillow out, they look sloppy and slouchy. I was not very happy with this purchase. March 16, 2011
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Product:FP701-Ballard Essential Throw Pillows

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