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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 173 reviewers.
Rated 1 out of 5 by attention to detail was missed I will note that it took close to 6 weeks to receive the pillows and when I did: The inserts are too small (skimpy) but were recommended for that size; and The monogram was upside down for one of the pillows (zipper at the top as opposed to at the bottom as it should have been). Unfortuntate as I have usually had good luck with Ballard. June 9, 2011
Rated 5 out of 5 by Exactly as marketed. Very nice pillows for the price. There are none that I can find on the market any better for the price. Fabrics are good and monogram is good. June 4, 2011
Rated 5 out of 5 by Awesome Pillow These pillows are beautiful and a great value for the money. I LOVE the personalization. June 2, 2011
Rated 5 out of 5 by PERFECT ACCENT i chose the natural linen with a silvery-grey monogram of my husbands and my initials to sit in a chair in our bedroom... It looks wonderful and is a perfect little accent piece. The thread color for the monogram is almost metallic and it stands out nicely, while still being it! June 2, 2011
Rated 5 out of 5 by Great pillow, great value These are great pillows! The monogramming is a bonus and looks fabulous. Great value for the money. May 31, 2011
Rated 5 out of 5 by Love it! I ordered in crimson with tan monogram (single letter). Love it! It's mixed in with a variety of patterns on our sectional sofa. This pillow (with the monogram) is the finishing touch. Have received many compliments. Haven't had to wash it yet, so I'll be curious to see how it holds up, but it seems very sturdy and durable (important in our house of two young boys)! Also love the down insert. (Much better than other inserts of lesser quality...does not become lumpy). May 26, 2011
Rated 5 out of 5 by Antoher great pillow from Ballard Cannot beat the price for these pillow covers with inserts. Had to wait a while on this one since it was on back order but well worth the wait. May 9, 2011
Rated 5 out of 5 by Great conversation starter!! Ordered 2 -12 x 20 burlap covered pillows (to match my burlap drapes) and had them monogramed MR and MRS. Everyone loves them!! May 5, 2011
Rated 5 out of 5 by Pretty and affordable. I love to change my pillow covers from time to time to freshen up the room or for a change of season. Ballard has great pillow covers and pillow inserts at a reasonable price. April 30, 2011
Rated 5 out of 5 by Great value, style and quality. What a wonderful offering of colors and fabrics. It makes it so easy to pull a room together and give it a custom design look. I purchased 2 each of the blue linen stripe and the indigo blue twill and am very pleased with both. I have 3 more on backorder. I wish there was a Ballard Design store near me. April 28, 2011
Rated 5 out of 5 by Great accent and added comfort the 12x20 pillow adds a touch of color to a high hardback dining armchair while adding needed cushioning for comfort. April 16, 2011
Rated 5 out of 5 by This pillow has a classic look. This pillow sits on my sun room chaise and it adds color and interest to the chair. The monogram adds a touch of class. I also have a 12x18 with my husband's monogram on a different pillow. Great additions to the overall design of the room. April 16, 2011
Rated 5 out of 5 by The oversized burlaps pillows and burlap bed skirt add charm and distinction to my bed ensemble. The over sized burlap pillows and burlap bed skirt add charm and distinction to my bed ensemble. The simplicity and texture of the burlap pillows and bed skirt accent the richness and intricate detail of the ivory bed coverlet and pillows. April 13, 2011
Rated 5 out of 5 by Great Pillows Wonderful pillows and great price (purchased on sale). The fabric and quality of the down pillow insert are superior. Comfortable and look great in my large sectional couch. April 13, 2011
Rated 5 out of 5 by Awesome Pillow Covers I absolutely adore Ballard Designs pillow covers and they have become a decorating staple in my home. My last purchase of 20 inch twill covers in Crimson were purchased along with the Couture Chair slipcover, also in Crimson, to pull together a bedroom update. Great quality and value. April 13, 2011
Rated 4 out of 5 by 16x20 velvet pillow Love the pillow and price a lot of value for the special price. Free monogramming was a bonus! April 13, 2011
Rated 4 out of 5 by nice quality Shouldn't be called "linen" pillow. I knew it wasn't linen, but why call it that? It's a heavy cotton, good quality, with design on both sides. Good deal, that it comes with the insert. The color of the background is fairly dark tan, not the lighter, creamier color I had been looking for. It doesn't look very much like some of the French linen striped pillows that are popular now. April 9, 2011
Rated 5 out of 5 by Quality fabric, construction, & very nice monogram... I'm pleased with the quality of the linen fabric & also very pleased with the monogramming. The craftsmanship is exceptional...not even loose threads! I neglected to get a sample of the hemp linen before ordering & it wasn't the best shade for where I originally intended to use it, but it is working on another chair nicely. I hope to be ordering more pillows in the future. April 7, 2011
Rated 5 out of 5 by Great pillow! I purchased a burlap pillow in 12x20 and had "relax" embroidered in brown (silly, I know, but I like a quirky accent here and there). It is on my coventry bench in my kitchen and I just love it! Somebody had commented on the insert not filling the pillow out, that was not a problem with mine. The burlap was a great weight, nice and hefty, not that lightweight type you find in some of the retail stores. I will likely come back for a couple more in the future. April 5, 2011
Rated 5 out of 5 by Great Value and Quality I ordered the 12x20 monogrammed pillow in the chocolate velvet and southern red thread, and absolutely love it! I was really pleased with the quality, especially considering the price. This pillow is a great value! The insert gives the pillow a great shape and holds its shape well. Overall, very impressed. March 31, 2011
Rated 5 out of 5 by great pillows! I have pillows custom made all of the time but you cannot beat the price of this pillow and insert! Quality is great and natural linen is beautiful! My seamstress would have charged me $30 + just for the labor for this pillow and monogram would have been $10 ! March 31, 2011
Rated 4 out of 5 by great pillows I really like these pillows. They are "slouchy" which makes them a bit more casual, so this is something to consider. They are very comfortable and soft and the monogramming is great. I decided on words: peace and quiet (for bedroom chairs) and the font is fantastic! March 22, 2011
Rated 5 out of 5 by Product quality and workmanship were beautiful I recently ordered a basic Ballard pillow case and insert and had it monogramed. When my pillow arrived, I was thrilled, it was perfect. I have had pillows custom made at much higher prices, and my Ballard pillow stands out among them as the best looking one. I have already raved about your products to several friends and will continue to do so. I also LOVE your weekly specials. Thank you for making my suburban home a little less cookie cutter and much more personal! March 17, 2011
Rated 5 out of 5 by Great Buy! The Pillows made a quick seasonal change for my livingroom sofa. A great value! March 17, 2011
Rated 5 out of 5 by Great quality! These are really nice quality linen pillows - especially for the price. The inserts are high quality, too. March 17, 2011
Rated 5 out of 5 by Love these pillows! Great pillows! Look great on my sofa and have held up great! March 17, 2011
Rated 5 out of 5 by love how you can personalize pillow love my boudior pillow and how you can personalize it. Mine sits in my chair which I use every day and get to read it's inspirational message. March 16, 2011
Rated 5 out of 5 by Love the pillow. I really love this pillow. The color is very rich and it has maintained its shape very well. March 16, 2011
Rated 5 out of 5 by great product Very pleased with these Kitchen seat cushions; they are comfortable,maintain their shape and look attractive. March 16, 2011
Rated 5 out of 5 by Love these pillow covers! I bought these pillow covers to paint on and they were the perfect canvas for my acrylics. The covered zippers never snag and so far, spot cleaning has been enough. Also had two embroidered with a monogram. They did a nice job and it only took a few days! March 16, 2011
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Product:FP701-Ballard Essential Throw Pillows

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