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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 135 reviewers.
Rated 5 out of 5 by Exactly what I wanted This pillow arrived on time, in perfect condition, with exactly the quality I expect from Ballard. It was my first order, after much browsing online. I couldn't be happier. May 11, 2012
Rated 5 out of 5 by Awesome pillows! I just wanted to say I had never ordered from Ballard before and I am very happy that I did! I ordered the basic pillows in black/white check. They are great quality and look so good on my sofa. I was impressed with the service/shipping. My pillows came before the estimated delivery date. Will have no hesitation in ordering from Ballard Designs again! Thanks! April 30, 2012
Rated 5 out of 5 by Love my pillows! I am very pleased with the pillows I ordered - two were identical and the third was different fabric with different monogram. All three arrived looking absolutely perfect! I also bought the inserts and they were very good quality too. AND I think for monogrammed pillows with inserts they were a great value. April 14, 2012
Rated 5 out of 5 by Great Pillows !! These pillows are great. They are very reasonably priced, with great quality covers and inserts. Covers can be removed for washing and inserts are nice and soft, (add an additional insert if you like your pillows more firm). The ability to have them monogramed adds a custom touch that makes them look much more expensive. I've ordered several in different color combinations, sizes and monograms. April 12, 2012
Rated 5 out of 5 by Custom look ballard pillows in essential fabrics are the best kept secret--the look of custom made at a little price. The sage check pillows look fantastic in my breakfast nook! April 6, 2012
Rated 5 out of 5 by Better than I expected! These two little pillows are our favorites on the whole couch. We recently replaced all the throw pillows in our media room. My Aunt recommended I get them all from you, and now I wish I had listened. The soft down feel is so comfortable and the fabric is both sturdy and beautiful. Everyone gets to movie time fast to try and get the only two we have. I'll be getting more! They have been bettter than I expected! April 6, 2012
Rated 5 out of 5 by Comfortable, durable fabric I love the pillows especially the chocolate! The butter was not the best match for my furniture but sadly the color I really wanted was not available. Very comfortable (back support) and durable fabrics. Really dresses up the living room. April 6, 2012
Rated 5 out of 5 by Beautiful gift I bought this pillow as a gift and it was a huge hit. For me, the appeal was that monogramming was free and the pillow insert was included. I was looking for a light gray and the spa linen was the closest match, but it has more green in it than I was expecting. Still, the recipient was so thrilled with the pillow and said she would gift this to others as well. April 4, 2012
Rated 5 out of 5 by Great product! This pillow is great! EXACTLY what I wanted. The blue and white was perfect! March 14, 2012
Rated 5 out of 5 by I love my pillow covers and inserts, they are beautiful and practical for a house with pets and young children! I have a busy household with two children and three dogs and needed pillows for my sofa that looked great, would be high quality and hold up well. They look beautiful and are so comfortable. I would definitely recommend this product to anyone! I spent lots of time researching pillows all over the internet and these are the best out there! I am going to be ordering more in the future!!! I love Ballard Designs March 9, 2012
Rated 5 out of 5 by Absolutely beautiful! This monogramed pillow cover is absolutely beautiful! Customer service was so gracious and I plan on purchasing another for a gift! I LOVE Ballard Designs! March 8, 2012
Rated 5 out of 5 by Love this pillow!! I love this pillow! I got one for myself and loved it so much that this is now my go-to gift idea for any friends getting engaged, and I put their new married monogram on it. It comes in lots of color options so you will always be able to pick a color to match whatever your friends' decor is. This pillow is the perfect size for adding a little pop to your couch, a chair, or your bed. I would highly recommend it! March 5, 2012
Rated 5 out of 5 by Love My Pillows I love all the pillows I have friends could not believe the monograming was free!!!! they are exactly what I wanted... Thankyou for offering such a great product.The customer service was is always so nice to hear a happy voice on the other end of the phone!!!! February 26, 2012
Rated 5 out of 5 by I loved the monogramming on the Burlap. The pillows were great but the pillow forms were very understuffed causing the pillow cover to look loose on the insert. Did return the pillow inserts. February 24, 2012
Rated 5 out of 5 by just perfect The monogrammed pillow was absolutely perfect and exceeded my expectations, am getting ready to order more. Plus it arrived so quickly ! February 24, 2012
Rated 5 out of 5 by Better than the pictures! I got the quilted white pillow case with monogramming in light blue. It is beautiful! This pillow is the perfect accent to any bedding/pillow set-up. The picture of quilted white made the material look almost canvass-like but in reality it's extremely soft and the perfect color of white to match other items. February 23, 2012
Rated 5 out of 5 by Happy camper. I made a mistake while placing my order - YOU helped me resolve this issue easily. I appreciated that. I'm very pleased with the "most bang for the buck" quality...very pleased indeed. February 18, 2012
Rated 5 out of 5 by Quality product Material and craftmanship is excellent. I plan to purchase more. February 17, 2012
Rated 5 out of 5 by Awesome monogramed pillow I ordered the natural burlap color to use with my bedding as I have the burlap bed skirt from Ballard. I used the dark chocolate embroidery on it. It is beautiful and classy and so... reasonable for the quality of the item. January 27, 2012
Rated 5 out of 5 by Excellent value, very pretty I ordered several pairs of these as gifts. One set I goofed on. I ordered red and should have ordered southern red because it was more cranberry red than orange so I cannot blame Ballard. One set came unmonogrammed - not sure who's fault that was but Ballard had a replacement set in my hands in two days. They were made well. Fabric was very nice and monogram was lovely. More than satisfied despite the few issues that may have been customer generated. Fabulous customer service. January 14, 2012
Rated 5 out of 5 by superb quality i absolutely love these pillows!!! just bought one for my little boy's room...i actually have three of them in my home. the material is soft yet very is not whimpy like some fabrics tend to be. the price is fantastic, and the monogram choices are great! i highly recommend them!! January 12, 2012
Rated 5 out of 5 by great quality Excellent quality- monogramming came in a variety of colors and fonts. Would purchase again. January 9, 2012
Rated 5 out of 5 by Wonderful Gift I bough three different color pillows, all with monograms, for Christmas Gifts. The price was great and the recipients all commented on how thoughtful of a gift it was because it was monogrammed. I'm probably going to buy a few for myself because I was so happy with them! January 7, 2012
Rated 5 out of 5 by Great little pillow! Cute addition to our sofa. Monogram was beautiful and shipping was fast! January 7, 2012
Rated 5 out of 5 by Perfect color I was looking for a not too big pillow for both color and support to place on a patterned chair. The Latte velvet is just right and the monogram adds a distinctive look. January 6, 2012
Rated 1 out of 5 by I might have recommended this product but it never arrived to the recepient! I ordered two of these monogrammed for Christmas for two different relatives. One party received it. The other did not! I have always valued Ballard Designs products and customer service. But I was really disappointed this time. I'm sure it must be the delivery service because my tracking info said it was shipped.......will have to ask for refund if it never arrives. Still love your designs and quality of products! January 5, 2012
Rated 5 out of 5 by Perfect priced pillow I ordered 2 of the pillows in the chocolate burlap with the white initials to put in my dining room arm chairs-perfect fit. I also received one of these from a friend(who knows I love anything Ballard), again in chocolate burlap with a blue initial for our bedroom. I may order more for gifts. January 5, 2012
Rated 5 out of 5 by great quality Had ordered 4 cushions with inserts, one cover was too small, was very pleased just how well the exchange went and the quickness, great customer service seamless! January 4, 2012
Rated 4 out of 5 by Nice fabric. Great price Great pillow! Velvet fabric very nice especially for the price. Only gave 4 stars because insert could be a little fuller but still very nice pillow December 30, 2011
Rated 5 out of 5 by Good pillow The pillows are pretty and serviceable, standing up to lots of use. December 27, 2011
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Product:FP701-Ballard Essential Throw Pillows

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