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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Basic Pillows 18" 4.6 5 168 168
Great value and quality. These pillows are awesome. The velvet is soft. The down insert is cushy. I was surprised at how nice they are for the price. Had them in just a few days. March 22, 2014
Attractive Designer Pillow My 12 x 14 pillow turned out perfectly. The pillow is well made with even seams and a hidden zipper. The piping gives it a nice designer touch without the added cost. I added a monogram to my pillow for the finishing touch. The velvet fabric was perfect. The down insert gives the pillow added fluffiness. I love this pillow so much that I plan to order a few more. For the price, this pillow is a steal! July 14, 2012
A little flimsy I expected the actual pillows to be fuller and firmer. It almost feels like the cover is too big for for the pillows. They look a little flimsy and sloppy. I'm keeping them, but it's just not exactly what I had in mind. July 6, 2012
flat looking pillow The insert does not fill out the pillow so it looks flat. The pillow fabric is okay, not great but my main issue is with how anemic the insert is. February 27, 2014
Just Perfect! Love these pillows. Well made, zippers for easy cleaning, nice feel to the inserts. I ordered a second pillow. I have made most of the toss pillows in our home so I understand good construction. So much easier than sewing my own. And cheaper too. Will purchase again. January 20, 2014
super quality I have bought many of the black & white check pillows from Ballard and I LOVE the quality. I will ALWAYS buy my pillows from Ballard! January 12, 2014
monogrammed accent pillow - great gift This pillow is perfect personalized for a festive holiday accent pillow OR just a perfect gift anytime! November 27, 2013
Flatten quickly These pillows have flattened very quickly. Not sure what we need to do to get them to 'fluffen' up. Given the price paid we expected a lot more from them. September 24, 2012
Beautiful I ordered the 12x20 in chocolate brown and had a blue monogram put on it . The quality is great. I did need to wrap the insert in a dark color fabric before I stuffed it into the case so that the open weave of the burlap didn't show the white pillow insert through it. Not a big deal though. I used an old black t-shirt and it worked great. A nice custom look. November 12, 2013
Adorable! I copied a personalized pillow from a recent catalog - and gave HOHOHO pillows to 5 of my dearest friends. All different fabrics and thread colors - they were adorable! And it goes without saying, also with Ballard's amazing quality...I need to order another one for me! November 13, 2013
Beautiful and comfortable I bought two of these pillows and had them monogrammed. The pillows are soft and the fabric beautiful. The monograms were perfect. I am very pleased wtih these pillows, and will probably buy more in the future. November 14, 2013
Not up to Ballard's usual standards The fabric is not high quality and has marks that make it looked worn. The embroidery is inferior. I am disappointed because it is a gift for my son and i don't feel proud to give it. November 9, 2013
Great Finishing Touch! I purchased this pillow in the natural burlap and had it monogrammed in cream. It is the perfect finishing touch in a room that is accented with various burlap items (lamp shades, 2 other Ballard toss pillows...Ballard Burlap Shower Curtain in the adjoining bath). Love it! June 7, 2012
Great pillow! I purchased a burlap pillow in 12x20 and had "relax" embroidered in brown (silly, I know, but I like a quirky accent here and there). It is on my coventry bench in my kitchen and I just love it! Somebody had commented on the insert not filling the pillow out, that was not a problem with mine. The burlap was a great weight, nice and hefty, not that lightweight type you find in some of the retail stores. I will likely come back for a couple more in the future. April 5, 2011
top quality fabric and pillow inserts I ordered your Skyler Check pattern in pillow covers and pillow inserts this year. The quality was "top notch" and I have been very pleased. I know fabrics because I worked in the Interior Design Industry for years and saw and learned all kinds of quality. The price was much more reasonable than anywhere I could have gone for purchase. The best quality for very little cost and shipping was right on time. Love them! March 16, 2011
Beautiful, personal, and a great value. This is the fourth monogrammed pillow I've ordered from Ballards, and I am completely satisfied with all. Two were for me, and two were gifts, and the recipients loved them. The monogramming is lovely and the fabric of excellent quality. Shipping was very fast. All in all, a wonderful accessory at a great price. July 27, 2011
attention to detail was missed I will note that it took close to 6 weeks to receive the pillows and when I did: The inserts are too small (skimpy) but were recommended for that size; and The monogram was upside down for one of the pillows (zipper at the top as opposed to at the bottom as it should have been). Unfortuntate as I have usually had good luck with Ballard. June 9, 2011
I love, love, love these pillows These pillows are a great buy. They are made extremely well and the monogramming looks wonderful. The shipping was timely and they were packaged well. I am always satisfied with Ballard's products, and these pillows are keepers. July 17, 2011
The pillow is so striking I have gotten so many compliments on the monogramed pillow cover. It is very good quality and I plan to give them as Christmas gifts. July 27, 2011
Perfect Small Print Check Looks awesome with my large skylar print check. The perfect shade of green for my French country cottage!! June 28, 2011
Designer Look in this 12x20 pillow! I ordered this pillow in black check with our monogram. I absolutely love the quality of the fabric, the finish and the monogram is done perfectly. It looks like a much more expensive pillow than $26.00. I have ordered the same black check fabric in the table skirt, for my Ballard round table. Can't wait to get it~ Love Ballard! September 4, 2013
Beautiful Pillow I am delighted with the quality of this throw pillow and the superb job done on the embroidery! August 13, 2013
Great pillows! This is a very high quality product for a great price. I used new pillows to change up the room a bit. July 24, 2013
these pillows are well made i am so pleased with this purchase. the fabric is beautiful, true to the color shown online. the quality is first rate. these pillows have transformed my old sofas. p.s. the covers wash well . June 28, 2013
Too thin, can see right through I ordered the chocolate burlap pillows, after putting the insert in, you could completely see the white pillow through the brown fibers. Also, there was a "dust" of some sort that flew off when stuffing. Assume its the dye, probably would stain... Sent back. I have the plain burlap and those are just fine. June 9, 2013
Well made product These pillows are well made and look great. Couldn't be happier with my purchase. I will always buy my pillows from Ballard. You can't beat the price...especially when there is a sale. I have shared this info with my friends as well. May 8, 2013
Great product at a reasonable price. This pillow is good quality at a reasonable price. The monogram adds just the right finishing touch. Just what I needed to complete the look! May 13, 2013
Great fabric, but insert falls flat I really like the small black check fabric for the pillows. Gives me the French Country look that I was going for, but the inserts do not hold their shape very well. I had bought this same insert several years ago, and it did not lose its shape like these. April 7, 2013
This is a devine pillow! I was very pleased when I opened the box to see my monogrammed pillow. The insert is very comfortable and fits the "zippered" cover very well. The construction and material of the cover are excellent and the monogram well done--the finishing touch. I get a great feeling of pleasure and satisfaction everytime I look at the pillow. Can't wait to order more! March 22, 2013
Nice quality product This pillow has a nice full insert (some feather inserts are somewhat lacking in the number of feathers!). When I first took the velvet cover out of the package, it had some rather obvious creases (from having been folded), but they soon 'fluffed up', and all is fine now. All in all, I'm very happy with it - especially considering the reasonable price. March 2, 2013
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Product:FP587-Ballard Basic Pillows