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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essential Throw Pillow - 18" is rated 4.6 out of 5 by 135.
Rated 5 out of 5 by from Perfect Pillow *perfect size and shape *not too hard and not too soft/both insert and cover *pattern and color blends in very nicely with current decor *easy to clean when necessary
Date published: 2011-06-16
Rated 5 out of 5 by from Great value Outstanding quality and workmanship. And I like that I was able to match a Ballards Essential tablecloth purchased some time ago.
Date published: 2012-08-23
Rated 5 out of 5 by from Great colors and wonderful quality I am quite jpleased with my pillows; we use them in the dinette area for support on the chairs and extra color. Thanks for a great product. Will be buying more.
Date published: 2011-11-12
Rated 5 out of 5 by from Excellent product & value So happy with my pillows! And the price point was an added bonus.
Date published: 2013-01-15
Rated 5 out of 5 by from Great quality, fast shipping! These pillows are wonderful! Both the inserts and covers are high quality - and free monogramming is such a treat! I was so delighted with these pillows that I've purchased more - would definitely recommend to others. Note, these are very soft - they'll stand up in their own for decorative purposes, but won't provide a lot of support (which is expected for down/down alternative pillow, just a note for those who may not think about it!)
Date published: 2012-08-09
Rated 5 out of 5 by from great quality Excellent quality- monogramming came in a variety of colors and fonts. Would purchase again.
Date published: 2012-01-09
Rated 5 out of 5 by from Adorable! I copied a personalized pillow from a recent catalog - and gave HOHOHO pillows to 5 of my dearest friends. All different fabrics and thread colors - they were adorable! And it goes without saying, also with Ballard's amazing quality...I need to order another one for me!
Date published: 2013-11-13
Rated 5 out of 5 by from Perfect color I was looking for a not too big pillow for both color and support to place on a patterned chair. The Latte velvet is just right and the monogram adds a distinctive look.
Date published: 2012-01-06
Rated 5 out of 5 by from these pillows are well made i am so pleased with this purchase. the fabric is beautiful, true to the color shown online. the quality is first rate. these pillows have transformed my old sofas. p.s. the covers wash well .
Date published: 2013-06-28
Rated 5 out of 5 by from Love My Pillows I love all the pillows I have received....my friends could not believe the monograming was free!!!! they are exactly what I wanted... Thankyou for offering such a great product.The customer service was wonderful...it is always so nice to hear a happy voice on the other end of the phone!!!!
Date published: 2012-02-26
Rated 5 out of 5 by from Perfect Pillows I bought these pillows and mongrammed covers for two Adirondack chairs on my cottage porch. They look more expensive than they are, the color is a true navy blue and they provide just the right amount of lumbar support - they're perfect!
Date published: 2012-08-28
Rated 5 out of 5 by from Beautiful and comfortable I bought two of these pillows and had them monogrammed. The pillows are soft and the fabric beautiful. The monograms were perfect. I am very pleased wtih these pillows, and will probably buy more in the future.
Date published: 2013-11-14
Rated 5 out of 5 by from Perfect priced pillow I ordered 2 of the pillows in the chocolate burlap with the white initials to put in my dining room arm chairs-perfect fit. I also received one of these from a friend(who knows I love anything Ballard), again in chocolate burlap with a blue initial for our bedroom. I may order more for gifts.
Date published: 2012-01-05
Rated 5 out of 5 by from solid with initials embroidered on pilow looks great on sofa with other pillows. (Love seeing my initials everyday) As always Ballards' merchandise is of high quality...I'm NEVER disappointed. My only problem is that I want to order more!!!!!!!!
Date published: 2011-03-16
Rated 5 out of 5 by from Great Quality Pillow These are great quality pillows at a very affordable price. The monogramming is well done and adds to the beauty of the pillow. Would highly recommend. They were also shipped out very fast. Thank you Ballard!
Date published: 2011-09-22
Rated 5 out of 5 by from Quality product Material and craftmanship is excellent. I plan to purchase more.
Date published: 2012-02-17
Rated 5 out of 5 by from Great versatility !! Very pleased with the look and quality of essential pillows I ordered. They allow a custom look by adding other pieces in the same fabric, without a custom price.
Date published: 2012-10-19
Rated 5 out of 5 by from Great pillow, great value These are great pillows! The monogramming is a bonus and looks fabulous. Great value for the money.
Date published: 2011-05-31
Rated 5 out of 5 by from Beautiful--- Looks hand tailored I am very pleased with the Essential pillow, which I ordered in a sand colored twill material. The color and feel of the material are wonderful & I am very pleased with the down-blend insert, which is soft, but can be plumped up. The insert does not have the unpleasant smell that some inferior down-blend inserts have. The price is very reasonable, especially given the superior quality. My only disappointment is that they don't carry it in a 16" X 16" size. I will definitely purchase more of these pillows!
Date published: 2012-06-14
Rated 5 out of 5 by from Great Finishing Touch! I purchased this pillow in the natural burlap and had it monogrammed in cream. It is the perfect finishing touch in a room that is accented with various burlap items (lamp shades, 2 other Ballard toss pillows...Ballard Burlap Shower Curtain in the adjoining bath). Love it!
Date published: 2012-06-07
Rated 5 out of 5 by from Designer Look in this 12x20 pillow! I ordered this pillow in black check with our monogram. I absolutely love the quality of the fabric, the finish and the monogram is done perfectly. It looks like a much more expensive pillow than $26.00. I have ordered the same black check fabric in the table skirt, for my Ballard round table. Can't wait to get it~ Love Ballard!
Date published: 2013-09-04
Rated 5 out of 5 by from Custom look ballard pillows in essential fabrics are the best kept secret--the look of custom made at a little price. The sage check pillows look fantastic in my breakfast nook!
Date published: 2012-04-06
Rated 5 out of 5 by from Great value and quality. These pillows are awesome. The velvet is soft. The down insert is cushy. I was surprised at how nice they are for the price. Had them in just a few days.
Date published: 2014-03-22
Rated 5 out of 5 by from Nice fabric. Great service! Very nice pillows at a great price. Delivery was very prompt.
Date published: 2013-01-15
Rated 5 out of 5 by from Well made; great value I bought 8 of these as gifts for couples, with their first initial on either side of the first initial of their last name. I got linen embroidered in off-white, and they are very attractive. These go with almost any decor, and are great under your head watching TV, as a lumbar pillow.
Date published: 2014-12-14
Rated 5 out of 5 by from Beautiful gift I bought this pillow as a gift and it was a huge hit. For me, the appeal was that monogramming was free and the pillow insert was included. I was looking for a light gray and the spa linen was the closest match, but it has more green in it than I was expecting. Still, the recipient was so thrilled with the pillow and said she would gift this to others as well.
Date published: 2012-04-04
Rated 5 out of 5 by from Pretty and affordable. I love to change my pillow covers from time to time to freshen up the room or for a change of season. Ballard has great pillow covers and pillow inserts at a reasonable price.
Date published: 2011-04-30
Rated 5 out of 5 by from Love the color! The pillow is a good color and good size for my chair.
Date published: 2013-06-24
Rated 5 out of 5 by from I loved the monogramming on the Burlap. The pillows were great but the pillow forms were very understuffed causing the pillow cover to look loose on the insert. Did return the pillow inserts.
Date published: 2012-02-24
Rated 5 out of 5 by from Nice quality product This pillow has a nice full insert (some feather inserts are somewhat lacking in the number of feathers!). When I first took the velvet cover out of the package, it had some rather obvious creases (from having been folded), but they soon 'fluffed up', and all is fine now. All in all, I'm very happy with it - especially considering the reasonable price.
Date published: 2013-03-03
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Product:FP701-Ballard Essential Throw Pillows
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